Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
Great frig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new frig. We love all the apps we can get on it
I would recommend this to a friend- Pros mentioned:Features
Home hub
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. Never knew what we were missing. Plays Music videos and TV stations if hooked to Wi-Fi. Can Blu Tooth, create shopping list, create cooking menu from contents, camera to see inside. Keep family schedule, leave notes to family. Can even upload personal photos for a slide show. Great room inside for food also.
I would recommend this to a friend Good product refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, it’s 100% recommended, high quality.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new smart fridge. Best you are awesome! They delivered right in time friendly and professional.
I would recommend this to a friendSamsung
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung smart refrigerator is awesome. I love that one can input the expiration dates on the items in refrigerator and it will alert you when it’s Gina expire. Love this!!!
I would recommend this to a friendAwesome fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge. Allows me to use different apps and can even be controlled by my phone. Great item
I would recommend this to a friendNotmybestfave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The knock on the glass screen door a bit to hard and would rather have a tv screen instead
No, I would not recommend this to a friend- Pros mentioned:Design
Prestige Fridge!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow what can I say..Samsung has done it right! Excellent temperature control, roomy, sleek, just great overall.
I would recommend this to a friend Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the ability to view items inside the fridge even when the fridge is closed!
I would recommend this to a friend- Cons mentioned:Dispenser light
Mehh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I thought we were purchasing a super fancy and cool fridge. However, there ate lots of things that it still needs in order to become what they promote it as….the ice and water dispenser doesn’t have a light, the family hub freezes u cant do many things on it unless u have an android/samsung device many features dont work properly and its realy poor quality well too me atleast.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are committed to enhancing the performance of your Family Hub, Danny. Let's get this taken care of.
We suggest referring to the resources below to address the performance of your Family Hub fridge. Please click the links and hyperlinks for tips.
Only some apps on Family Hub work:
https://www.samsung.com/us/support/troubleshooting/TSG01001820/
You should periodically reset your Family Hub screen to help unfreeze an app, repair a lousy internet connection, or end a streaming stoppage. Please refer to this YouTube video:
https://www.youtube.com/watch?v=zpze25WkX4M
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147643961, to help our team pull up your information when you message us.
Have a great day.
-John
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. It is very spacious and the video display is awesome.
I would recommend this to a friendTae
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator and so does everyone who comes to my house great bye keeps food fresh the speakers sometimes shuts off bye itself when playing
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge. Easy to organize fridge and freezer products. Camera use is a bit exaggerated in advertisement. It doesn’t actually scan your products and has limitations to its view.
I would recommend this to a friend- Cons mentioned:Ice maker
Samsung appliances suck!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers are horrible, there is only one light in the refrigerator at it’s at the very top, so if you put anything more then a few items on the shelves then you can’t see. Camera sucks. Doors suck too we have already smashed our fingers. The whole water /ice maker system…sucks! If you use anything other than a perfect glass, ice shavings get everywhere! Water misses the mark on most occasions and I’m a pro at aiming. No light for the water dispenser, who does that? Oh and you can’t just reach in and get ice either it’s hard to get ice out. The outside gets dirty quick. It would be a great fridge if they completely redesigned it. Stay away! I will not buy anymore Samsung products ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how important it is to keep your appliances in pristine condition, JeremiahK. Let's get the information you need to maximize the use of the refrigerator.
The links below will guide you in ensuring all the space in the fridge is used effectively and that the interior and exterior of the fridge are in tip-top condition. Please select the topic that piques your interest and learn more by checking the hyperlinks and videos.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146961900) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the refrigerator but it was open box and I can’t get a manual to know all the features
I would recommend this to a friendBest options
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The order was excellent i wanna by more with this company
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery did not show me anything they set it up and left
I would recommend this to a friendfreezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best one thank you so much. Everything is easy to use so I don’t have any issue. Thank you.
I would recommend this to a friendSmart hub
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The features it has a variety of things you can do while in the kitchen.
I would recommend this to a friend- Pros mentioned:Overall performance
Never got my replacement and loat 2 days of work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refridgerator good. Delivery not so much. So long story shirt the 1st fridge was leaking ao i glt a replacement. Delivery guy told me my existing fridge just needs the rubes connected under it. I insisted i still would like replacement dont feel comfortable already having an issue. So he goes get the replacement and tells me the replacement is damaged so cant bring it in. 2 days off from work and best buy tells me its ok cus it comes woth a 1 year warranty from samsung.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how disappointing this experience is for you. To help you better, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase and address any other issues you may have.
If your fridge still leaks, please refer to this link, browse the hyperlinks, and watch the embedded video (if there is one) for tips.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshoot/TSG10003766/
Have a great day.
-John
