Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
Great!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge. Installation was quick and easy.
I would recommend this to a friend- Cons mentioned:Ice maker
Don't buy this
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is TERRIBLE!! I have had several issues with it! First it was the ice maker after only having it a couple of months and then last week (15 months after it getting delivered) the mother board went out, I have lost all my food and the authorized Samsung repair shop is making me wait 7 days before coming to repair it....Thanksgiving is in two days and I DON'T have a refridgerator, UNACCEPTABLE!!!!!!
No, I would not recommend this to a friend My refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added more love to my home we all are enjoying especially my granddaughter
I would recommend this to a friend#1
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good i like inside and out light stainness cleanlooking heavy door
I would recommend this to a friendThank goodness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator it keeps me from working on the floor with my new house on my way to my way back from the store now I have to
I would recommend this to a friendGreat Value for the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a beautiful frig nothing comes close when it comes to price
I would recommend this to a friendTruly a Best Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product! All the functionality we need and it has the advantage of letting our grandchildren paint us pictures.
I would recommend this to a friend- Cons mentioned:Ice maker
Samsung refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser leaks little bit and touchscreen has some bugs and issues, But good overall!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure that you enjoy using your refrigerator, Mahi. We're here to help improve your overall experience with the water dispenser and the screen of your Samsung appliance.
I have provided the links below for troubleshooting steps to help fix and prevent the water leaks from your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
You may also check the resources below to troubleshoot your refrigerator's panel or touch screen.
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
https://www.youtube.com/watch?v=zpze25WkX4M
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145142695) to help our team pull up your information when you message us.
Thank you!
-Angelica
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been doing it job I would definitely recommend it to other people.
I would recommend this to a friendWasher/dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and best quality electronic washer/dryer
I would recommend this to a friendno title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im hoppy with my porches Best Buy is place to buy I recommend
I would recommend this to a friendMy refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent refrigerador is the very versatile for all family.
I would recommend this to a friendGood quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Quality. This refrigerator will make your life easier.
I would recommend this to a friendMz b
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge I listen to music daily and get recipes
I would recommend this to a friend- Cons mentioned:Ice maker
My first new fridge in 11 years
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s overwhelming electronically. More than we need in our kitchen. The ice dispenser has no exterior light and ice drops very slowly. Lots of room on both sides but adjustable shelves would be a plus. The recent update let’s you watch some TV shows which is pretty cool. Seems to function more for gadgets and conversation piece than a fridge.
I would recommend this to a friend Nice refrigerator- camera Meh…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but the camera inside is a bit useless. You can only see one shelf and the view is not that good.
I would recommend this to a friendNice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far- i am loving it. Add beauty to my kitchen No noise
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge. The screen accually keeps my 3 year old busy when i am trying to cook.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge, with a beautiful display. Definitely a conversation starter
I would recommend this to a friendOver hiped, bad menus, frustrating
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Navigating is horrible (swipe up to get to the tools screen but you can swipe 20 or 30 times before the screen comes up). There is a setting to make the display go to sleep but samsung broke the function in a 2019 update and it still doesn't work. Constantly logs you out of the samsung connected environment so you have to log back in, then wait before you can use things like the food list.... And even things that might be useful like the recipes based on something in your frig only lets you select a single item so you have to look through a dozen recipes to find one that doesn't require a trip to the store. Wish I had bought a dumb frig.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We aim to improve your experience with your fridge. Let's go ahead and help you.
Please refer to the resources below to maximize your Family Hub refrigerator's view inside and meal planner features. Click the link to click the food management tab at the top, and select View Inside and Meal Planner:
https://downloadcenter.samsung.com/content/UC/202210/20221013163436614/EN/English/RS5300_US_EN-US_c2_s6.html
To get assistance with your Hub's screen and the constant logging out of your device, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147162193, to help our team pull up your information when you message us.
Have a great day.
-John