Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
I loved it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great and installation service was amazing.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality very good storage capacity I like it
I would recommend this to a friendIt is good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok just door sometimes make noise every other thing is good
I would recommend this to a friend- Pros mentioned:Overall performance
aesthetically pleasing, Okay appliance,
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appearance and technology, but Samsung shop stop making appliances. They don't last and issues occur right out of the box.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DocG! If you're still experiencing issues with your refrigerator, we would be happy to assist you. You can reference ticket number 1143065608, and reach out to us through Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
Chopping N Popping with Spotify!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't have done better for the price customer service helped me discover it Thanks BB
I would recommend this to a friendTechnology blast
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the great options of new technology to enhance the kitchen experience.
I would recommend this to a friendAmazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is awesome, far less fingerprints so the doors. Dope.
I would recommend this to a friendBf
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sdydhdh djdhshsj djdhshs didj dijddh djiss jjskd jdj dis
I would recommend this to a friendScreen is amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge itself is asthetically pleasing alongbwith Alexa is a dope plus
I would recommend this to a friendGreat fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goth this fridge dor the family hub and my son loves it he'll draw on the ap flr notes and drawing
I would recommend this to a friendThe best frig I have ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it!!!!! The Tv feature is my favorite!!!!
I would recommend this to a friendUber fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it. Took a little bit of time for me to figure out the ins and outs of using the features but I'm getting the hang of it.
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new fridge! Very beautiful technology. Best Buy guys were very helpful.
I would recommend this to a friendlike it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like it works well. like to see youtube. I like to use Alexa
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung refrigerator is great!! It’s very spacious and the black stainless steel color is really nice... Upon delivery, we noticed the refrigerator was slightly damage but Best Buy made it right immediately... Also, the Geek Squad delivery team was extremely professional... Got give it to Best Buy, they’ve really stepped up their game...
I would recommend this to a friendGreat purchase!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my refrigerator, I recommend it!
I would recommend this to a friend- Cons mentioned:Ice maker
Great appliance
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love everything about this refrigerator except the icemaker. For a family of 5 it does not keep up with icemaking. I love the display unit on the fridge and being able to see inside while not home however inside view is not the best. I keep the main items on the visible shelfs.
I would recommend this to a friend samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super nica but it did not come in it's original package
I would recommend this to a friendBrand response from Samsung
Posted .Kelly, I am glad you like your fridge. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
We also recommend that you contact the retailer to help you provide feedback regarding why the fridge did not come in its original package. Please get in touch with the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Temperature control
Looks good but…
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started great loved the hub but after a month the refrigerator started to freeze . My fresh food was ruined
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to guarantee that your fridge functions at its best all the time, BriannaC. Let's help you.
To rectify the temperature issue of your fridge, please click the link and hyperlinks for tips.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147171656, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Ice maker
BUYER BEWARE
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS! 6 months and already having issues with it freezing produce and Ice maker takes days to fill! Samsung said our factory warranty was completely useless bc we had a hairline crack in a condiment shelf that had nothing to do with the problem and that cancels the warranty just for a cosmetic flaw in a plastic shelf! BUYER BEWARE! This is how they keep from making any repairs even when its under warranty. Also has no cheese/meat drawer and thats hard to get used to and no light on the water dispenser. All around a bad product and even worse company! BUY ANOTHER BRAND!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to chat and change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142967597. We thank you for being a part of the Samsung family. ^Brad
