Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
so far so good in the first month of purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this side-by-side refrigerator by Samsung with the family hub in the beginning of June 2020 it is now the beginning of July 2020 and so far this refrigerator is good the only thing that I don't like too much is the fact that the shelves in the refrigerator and the freezer cannot be moved and on my old unit I had more drawers. the water dispenser drips water after use.
I would recommend this to a friend - Cons mentioned:Ice maker
Not happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with this product, the water dispenser has no light and splashes everywhere. We had to sell it not even a year later and get a new one. No space truky for anything to fit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, EdZ1.
Thank you for choosing Samsung for your fridge needs. We're saddened that you have to sell the product as this did not suit your needs, and we would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this!!! The kids do also, love being able to afford and provide for my kids.. accomplishment for me!!!
I would recommend this to a friendLove my product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and quick very helpful most likely on time as scheduled
I would recommend this to a friendsamsung fridge review 26.7
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well looks nice, good storage and affordable.
I would recommend this to a friendIncredible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. This has plenty of space for everything. The touch screen is slot of fun to play with as well.
I would recommend this to a friendGreat buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy and additional media function. We'll recommend for someone who likes to use technology functions.
No, I would not recommend this to a friendBest purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soo many compliments from friends! The display is very clear and the sound is great
I would recommend this to a friendBrand response from Samsung
Posted .We are so glad that you and your friends are loving your new refrigerator, Sjones! We are thrilled that you choose Samsung to be a part of your home! ^Shay
a futuristic purchase!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the fingerprint free material. The hub is convenient especially in our family kitchen area does just about everything a regular tablet can do. I am Still playing with it to learn all of its functions. Between the notes, camera, recipes, music, videos, an Bluetooth capability this refrigerator is amazing!
I would recommend this to a friend- Cons mentioned:Ice maker
No light at the water/ice dispenser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is great except for one thing. Who in their infinite wisdom decided not to install a light at the water / ice dispenser. Totally unusable at night and very poor design. They should design lights into the dispensing area that are switchable.
I would recommend this to a friend - Cons mentioned:Ice maker
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the ice don’t come out. Ice dispenser need to work better.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Icemaker,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of your refrigerator's ice maker does not dispense ice. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Ice+maker&referrerPageUrl=https://www.samsung.com/us/support/
Ice dispenser issues: Ice does not dispense.
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001014/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5561SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144427726
Thank you for choosing Samsung. Have a great day.
-Trisha-
Nice fridge awful echo device/sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked nice looks cool looking screen but as an amazon echo substitute it is HORRIBLE sound is intolerably muffled and tinny even just to ask the weather. So would not recommend until they massively improve soeskers, had to return it. Also came with several dents and scratches.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, LaurenM
Thank you for choosing Samsung for your refrigerator needs. We are sorry you need to return the fridge, as the features did not suit your needs. We hope to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Been wanting this refrigerator for some time now. Got it for a great deal.
I would recommend this to a friendCool looking fridge but App connectivity issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this model because of its Smart capabilities. I was unable to connect and sync to the Family Hub App & Smart Things App after multiple attempts even though the router was literally a few feet away. Since its a rental property, I purchased the fridge due to the Smart capabilities for ease of maintenance. I contacted Samsung directly for troubleshooting. The recommended steps I had already attempted many times with no success.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would like to assist you further with your concern. Kindly let us know more about the refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147513855) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
New Old Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting up the HUB was a pain in the neck. It took way too long; the unit should have come with better setup instructions. Overall it is OK, nothing earth-shattering.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RussellL, share your experience on setting up the hub matters. We are here to help.
Here is a link for simple steps to set up your family hub. Please click on every option available.
How to set up the Samsung Family Hub refrigerator
https://www.samsung.com/us/support/answer/ANS10001623/
Please see page 42 under the "Samsung Family Hub" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202003/20200304095204037/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147264802) to help our team pull up your information.
Have a great day.
^Camille
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it and would buy Again. Be careful of your door sizes to get it in house.
I would recommend this to a friendSamsung Smart Hub
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product and the installers were very professional and treated my home with care.
I would recommend this to a friendGreat refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator and very spacious. Love the touchscreen!
I would recommend this to a friendRuiz family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new samsung refrigerator great quality and great all around very convenient and very easy to order food also added family photos love that i can display and see inside easy connect to smart thing app on phone 10 out 10!
I would recommend this to a friend- Cons mentioned:Ice maker
Ice dispenser and has no light at water/ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow the only thing wrong with this refrigerator is the ice and water sucks. No light there ice makes a mess when trying to fill a glass
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We appreciate your observation about the refrigerator's lighting feature. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
