Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
Great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goth this fridge dor the family hub and my son loves it he'll draw on the ap flr notes and drawing
I would recommend this to a friendUber fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it. Took a little bit of time for me to figure out the ins and outs of using the features but I'm getting the hang of it.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality very good storage capacity I like it
I would recommend this to a friendAmazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is awesome, far less fingerprints so the doors. Dope.
I would recommend this to a friendScreen is amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge itself is asthetically pleasing alongbwith Alexa is a dope plus
I would recommend this to a friendOver hiped, bad menus, frustrating
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Navigating is horrible (swipe up to get to the tools screen but you can swipe 20 or 30 times before the screen comes up). There is a setting to make the display go to sleep but samsung broke the function in a 2019 update and it still doesn't work. Constantly logs you out of the samsung connected environment so you have to log back in, then wait before you can use things like the food list.... And even things that might be useful like the recipes based on something in your frig only lets you select a single item so you have to look through a dozen recipes to find one that doesn't require a trip to the store. Wish I had bought a dumb frig.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We aim to improve your experience with your fridge. Let's go ahead and help you.
Please refer to the resources below to maximize your Family Hub refrigerator's view inside and meal planner features. Click the link to click the food management tab at the top, and select View Inside and Meal Planner:
https://downloadcenter.samsung.com/content/UC/202210/20221013163436614/EN/English/RS5300_US_EN-US_c2_s6.html
To get assistance with your Hub's screen and the constant logging out of your device, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147162193, to help our team pull up your information when you message us.
Have a great day.
-John
It is good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok just door sometimes make noise every other thing is good
I would recommend this to a friendBf
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sdydhdh djdhshsj djdhshs didj dijddh djiss jjskd jdj dis
I would recommend this to a friendThe best frig I have ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it!!!!! The Tv feature is my favorite!!!!
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new fridge! Very beautiful technology. Best Buy guys were very helpful.
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung refrigerator is great!! It’s very spacious and the black stainless steel color is really nice... Upon delivery, we noticed the refrigerator was slightly damage but Best Buy made it right immediately... Also, the Geek Squad delivery team was extremely professional... Got give it to Best Buy, they’ve really stepped up their game...
I would recommend this to a friend- Cons mentioned:Ice maker
Great appliance
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love everything about this refrigerator except the icemaker. For a family of 5 it does not keep up with icemaking. I love the display unit on the fridge and being able to see inside while not home however inside view is not the best. I keep the main items on the visible shelfs.
I would recommend this to a friend - Cons mentioned:Ice maker
BUYER BEWARE
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS! 6 months and already having issues with it freezing produce and Ice maker takes days to fill! Samsung said our factory warranty was completely useless bc we had a hairline crack in a condiment shelf that had nothing to do with the problem and that cancels the warranty just for a cosmetic flaw in a plastic shelf! BUYER BEWARE! This is how they keep from making any repairs even when its under warranty. Also has no cheese/meat drawer and thats hard to get used to and no light on the water dispenser. All around a bad product and even worse company! BUY ANOTHER BRAND!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to chat and change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142967597. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker
so far so good in the first month of purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this side-by-side refrigerator by Samsung with the family hub in the beginning of June 2020 it is now the beginning of July 2020 and so far this refrigerator is good the only thing that I don't like too much is the fact that the shelves in the refrigerator and the freezer cannot be moved and on my old unit I had more drawers. the water dispenser drips water after use.
I would recommend this to a friend Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this!!! The kids do also, love being able to afford and provide for my kids.. accomplishment for me!!!
I would recommend this to a friend- Pros mentioned:Design, Features
Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge tons of features and it is beautiful
I would recommend this to a friend Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy and additional media function. We'll recommend for someone who likes to use technology functions.
No, I would not recommend this to a frienda futuristic purchase!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the fingerprint free material. The hub is convenient especially in our family kitchen area does just about everything a regular tablet can do. I am Still playing with it to learn all of its functions. Between the notes, camera, recipes, music, videos, an Bluetooth capability this refrigerator is amazing!
I would recommend this to a friendBest purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soo many compliments from friends! The display is very clear and the sound is great
I would recommend this to a friendBrand response from Samsung
Posted .We are so glad that you and your friends are loving your new refrigerator, Sjones! We are thrilled that you choose Samsung to be a part of your home! ^Shay
- Cons mentioned:Temperature control
Looks good but…
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started great loved the hub but after a month the refrigerator started to freeze . My fresh food was ruined
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to guarantee that your fridge functions at its best all the time, BriannaC. Let's help you.
To rectify the temperature issue of your fridge, please click the link and hyperlinks for tips.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147171656, to help our team pull up your information when you message us.
Have a great day.
-John