Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
I love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing refrigerator for the price, and the delivery was fast.
I would recommend this to a friend- Pros mentioned:Storage space
Best fridge!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never knew why I would need a fridge with the screen in it. Now I don't think I could go without one. Tons of space and keeps things perfectly cooled. Love my samsung products. The speakers on the fridge are actually pretty awesome also.
I would recommend this to a friend Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge!! Excellent quality , love all the apps.
I would recommend this to a friendThe touch screen is amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator, the price was fair. The freezer side is amazing.
I would recommend this to a friendSamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice compartment too small. Needs more room for ice
I would recommend this to a friend- Cons mentioned:Ice maker
Samsung Fridge Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water and ice cube dispenser does not work. Otherwise, everything else works well. The Best Buy staff was excellent/very helpful/very knowledgeable and the Best Buy installation and repair was equally up to the task.
I would recommend this to a friend Not bad
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Fridge but they updated the screen, it become a little hard to use.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Tony, I am glad you are loving your Samsung Refrigerator. I am forwarding you're feedback to our design team to improve fo future updates. Thank you for taking the time out o your day to share with us. We are so thankful you choose to support Samsung in your home. ^Brad
- Cons mentioned:Ice maker
Not worth the price.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had a little over a year and the screen has already gone out and i have to slide the fridge out, unplug it and plug it back in and this last for about a day before it goes out again. Also, No light at icemaker or water so hard to see in middle of night.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're saddened by your experience with the Family Hub screen and the light dispenser's availability. Let's help you with the Hub screen, Jaxilm.
This Family Hub model only has an interior lighting feature.
We highly recommend performing the troubleshooting steps from the link below. Select the corresponding bullet points that relate to your refrigerator experience. Learn more from the YouTube videos and hyperlinks.
The refrigerator panel or Family Hub screen is blank or not responding:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Should you require further assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147632113, to help our team pull up your information.
Have a great day!
^Chrystel
Fast delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great prices. Good technology. Good taming for delivery
I would recommend this to a friendFilter design not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only way to change the filter is to turn off the main house line or move the refrigerator in order to reach the shut off on the water line. I tried replacing the filter without shutting off the water and at least 4 gallons came rushing out before I got the old one pushed back in. Very poor design. The hub is okay but cumbersome to use. It also talks or plays music when it wants to or hears something on TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We appreciate your review of one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
- Pros mentioned:Screen quality
It’s an okay product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an okay product, the main highlight is the screen.
I would recommend this to a friendBrand response from Samsung
Posted .Thanks so much, Carms, for sharing your thoughts on this refrigerator. ^Jecca
- Cons mentioned:Ice maker
Love the fridge but...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is awesome but the ice maker doesn’t work.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Freddie! I have this link (https://bit.ly/2SY2b9K) that can help you. It has all the steps you need to take when the ice maker stops working. ^Jecca
- Cons mentioned:Ice maker
Expensive and don’t last
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this refrigerator for exactly two years. The ice maker is broke and now the refrigerator! Get a Warranty you gone need it
No, I would not recommend this to a friend damaged door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awersome item have a dent in freezer door when delivered
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ever but it only has on camera unlike the other ones
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Family hub does freeze from time to time.
I would recommend this to a friendFridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ghhh. Hhhvvv vhhhhghgggfv ffffvggg hhhhgv hhhbvvbbbhhb hhhhvbbbbbbbh
I would recommend this to a friendTech savvy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the samsung technology...I love its versatility
I would recommend this to a friendLove this fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love this fridge. Lots of room in the freezer!
I would recommend this to a friend- Cons mentioned:Ice maker
Cool fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good refrigerator but it was nicer if had 2 cameras. You can’t see the lower half of the fridge. In freezer side, was nice if you could use your hand to get ice from ice compartment.
I would recommend this to a friend
