Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
My Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price,works with Ring door bell,no handle.built quality
I would recommend this to a friend- Pros mentioned:Design
Black Beauty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay I will say that, the first thing you love is the way it looks, you really can’t believe that a refrigerator can look like this one does . The Samsung people have good taste.
I would recommend this to a friend Great refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator and great technology for the price.
I would recommend this to a friendIt's excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with everything and is easy to set up.
I would recommend this to a friend- Cons mentioned:Ice maker
Customer care are the worst.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice Make its deficient, i never saw a fridge with ice make that dont make enough ice, overall its just ok for the price, I bought the Refri couple months ago and now its 180$ cheeper what a robbery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gabe,
Thank you for reaching out. I understand you're having an issue with the ice maker in your Samsung refrigerator not making enough ice. We do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ and please click on "Ice maker is making some ice, but not enough" to guide you on the issue.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 for some tips on how to maintain the ice maker in your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https://www.samsung.com/us/support/ as this has all the troubleshooting guides, links, videos, and other resources that you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144241470.
-Noraina
- Pros mentioned:Storage space
Very efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge makes ice really fast and its very spacious/roomy holds a lot of stuff the freezer part is cool you can actually see everything thats in the fridge
I would recommend this to a friend Not as happy as I thought I would be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should be easier to use- took a long time to figure everything out
No, I would not recommend this to a friendCamera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is low quality, and it’s only for the fridge not the freezer.
I would recommend this to a friendIn one week my touchscreen stop working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In one week, my touchscreen stopped working other than that its a pretty spacious refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .TimH, we understand how it feels if the touchscreen stops working. Allow us to help.
Below is a link to help you diagnose if the touch screen stops working. Please click on the embedded word and watch the video included.
Refrigerator panel or touch screen is not working
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146743547) to help our team pull up your information.
Have a great day.
^Camille
Very nice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look of the refrigerator. It is sleek and the in door apps are fun to use. However, it has very little memory. After loading about 12 pictures, it was tapped out. Also, there are no drawers for storage of things like lunch meat, small items, etc. I had to buy containers to insert for those things. And changing the water filter is no fun...very odd location at the bottom behind the crisper drawer. I recommend that you use the special surge protector for appliances you can get on Amazon, etc. This thing tripped our breaker a couple of times before we got that.
I would recommend this to a friendWouldnt have been my first choice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend really wanted this fridge because of the screen in the door which is why we got it. If i had the chance to get a different one i would. The fridge side lacks drawers for cold cuts and such and the shevles arent adjustable, so to make it functional for our daily life i had to buy containers. Dont let the technology cloud your judgement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have an effortless experience with your refrigerator, MDLon. Allow us to help you with.
Please refer to the resources below on how to arrange your fridge. Click the link and hyperlink for tips.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147120494, to help our team pull up your information when you message us.
Have a great day.
-John
way cool!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a very nice fridge. The tablet linked up with the ring doorbell with ease. I havent done much else yet because we are still moving in.
I would recommend this to a friend- Cons mentioned:Ice maker
Something isn’t right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to set up, the ice maker didn’t work and hard to trouble shoot. The first fridge the water in the reservoir didn’t cool enough.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, Randy! I have this link (https://bit.ly/2GyEqC6) to some steps you can take if the ice maker is not working properly. ^Jecca
Didn’t think I could love an appliance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this fridge! The family hub is awesome and clears all the clutter off of the fridge without missing any memories or Important info. The interior is spacious and bright.
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far loving it I’ve had for about 1 month now...
I would recommend this to a friendGreat refrigerator! Very sleek.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This appliance was exactly what i was looking for. Side by side convenience with a tablet in the door.
I would recommend this to a friend- Cons mentioned:Ice maker
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because my old refrigerator no longer cooled and leaked water. Everything is good with this except that it takes too long to make ice and have to hold the ice press for a while before it dispenses ice.
I would recommend this to a friend - Pros mentioned:Overall performance
Heavy duty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave 4 star and took out a star since the installation guy made a hole in the wall when they were bringing the refrigerator maybe is too heavy for the installation guys to go up stair beside that I like it
I would recommend this to a friend disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need the item urgently think carefully to purchase at bestbuy. I get really disappointed with Bestbuy, my home delivery for my fridge suppose to be on sunday and it got auto reschedule to another day without notifying me. And one day before the 2nd schedule delivery date, it got auto canceled. I feel speechless about this experience. I think I am done with bestbuy for now, there are really plenty of better options out there to purchase the same kind of product. I just not able to trust bestbuy will ever keep with their promise. I am a busy adult and I actually need to take off for the delivery I really dont have much time to waste and get frustrated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you went through with your fridge's delivery experience. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase.
Have a great day.
-John
- Pros mentioned:Overall performance
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek and stylish look plus all the added features. Works amazing and smart things app worked great. Would recommend to all trying to upgrade their older appliances.
I would recommend this to a friend
