Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
way cool!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a very nice fridge. The tablet linked up with the ring doorbell with ease. I havent done much else yet because we are still moving in.
I would recommend this to a friend- Cons mentioned:Ice maker
Something isn’t right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to set up, the ice maker didn’t work and hard to trouble shoot. The first fridge the water in the reservoir didn’t cool enough.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, Randy! I have this link (https://bit.ly/2GyEqC6) to some steps you can take if the ice maker is not working properly. ^Jecca
In one week my touchscreen stop working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In one week, my touchscreen stopped working other than that its a pretty spacious refrigerator
No, I would not recommend this to a friendBrand response from Samsung
Posted .TimH, we understand how it feels if the touchscreen stops working. Allow us to help.
Below is a link to help you diagnose if the touch screen stops working. Please click on the embedded word and watch the video included.
Refrigerator panel or touch screen is not working
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146743547) to help our team pull up your information.
Have a great day.
^Camille
Didn’t think I could love an appliance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this fridge! The family hub is awesome and clears all the clutter off of the fridge without missing any memories or Important info. The interior is spacious and bright.
I would recommend this to a friendGreat refrigerator! Very sleek.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This appliance was exactly what i was looking for. Side by side convenience with a tablet in the door.
I would recommend this to a friend- Cons mentioned:Ice maker
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because my old refrigerator no longer cooled and leaked water. Everything is good with this except that it takes too long to make ice and have to hold the ice press for a while before it dispenses ice.
I would recommend this to a friend - Pros mentioned:Overall performance
Heavy duty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave 4 star and took out a star since the installation guy made a hole in the wall when they were bringing the refrigerator maybe is too heavy for the installation guys to go up stair beside that I like it
I would recommend this to a friend - Pros mentioned:Overall performance
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek and stylish look plus all the added features. Works amazing and smart things app worked great. Would recommend to all trying to upgrade their older appliances.
I would recommend this to a friend - Cons mentioned:Ice maker
Samsung Smart fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge and freezer. My only issue is they need to remove the ice cubes going all over the ground thing …that drives me nuts but I compensate by having a tall enough glass
I would recommend this to a friend My Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. It’s huge inside an beautiful. An having the internet on the door is just a plus. Love it , love it.
I would recommend this to a friend- Pros mentioned:Screen quality
Excellent Fridge with multiple features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Able to watch TV on the fridge is awesome. Able to make grocery list from the ingredients in your fridge.
I would recommend this to a friend great buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrig was a perfect fit and for the fact that it’s a smart fridge that connects to all my automation in home is a plus
I would recommend this to a friendSR
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my family hub on my new Samsung refrigerator. Eash to look up recipes, listen to music and watch tv,
I would recommend this to a friendVery spacious
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge its awsome the color blends well in my kitchen and my kids love it they can play there favorite music or video when they are helping me cook.
I would recommend this to a friend- Pros mentioned:Storage space
Gorgeous, fun, and functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room for everything. We are having lots of fun playing YouTube and Pandora On it. We love the calendar function. We post pictures digitally on it
I would recommend this to a friend - Cons mentioned:Ice maker
Think before you buy it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is worst, the software for the tablet attached doesn’t play many if the videos, is just fancy I regretted buying it, Best Buy customer support can’t even help me,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142999671. We thank you for being a part of the Samsung family. ^Brad
disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need the item urgently think carefully to purchase at bestbuy. I get really disappointed with Bestbuy, my home delivery for my fridge suppose to be on sunday and it got auto reschedule to another day without notifying me. And one day before the 2nd schedule delivery date, it got auto canceled. I feel speechless about this experience. I think I am done with bestbuy for now, there are really plenty of better options out there to purchase the same kind of product. I just not able to trust bestbuy will ever keep with their promise. I am a busy adult and I actually need to take off for the delivery I really dont have much time to waste and get frustrated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you went through with your fridge's delivery experience. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase.
Have a great day.
-John
State of The Art
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my refrigerator! The Jetson feel and the technology you use everyday! Not to mention the space and how it works with the Ring doorbell.
I would recommend this to a friend- Pros mentioned:Features
Samsung Side By Side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!!! The features on this are amazing. I recommend it of you are looking for a fridge.
I would recommend this to a friend - Pros mentioned:Features
Satisfied customer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge . Lots of nice features and has a great look . Took a little time to figure out ll the family Hub things but overall I’m happy with my purchase.
I would recommend this to a friend