Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Samsung Smart fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome fridge and freezer. My only issue is they need to remove the ice cubes going all over the ground thing …that drives me nuts but I compensate by having a tall enough glass
I would recommend this to a friend - Pros mentioned:Screen quality
Excellent Fridge with multiple features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Able to watch TV on the fridge is awesome. Able to make grocery list from the ingredients in your fridge.
I would recommend this to a friend My Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. It’s huge inside an beautiful. An having the internet on the door is just a plus. Love it , love it.
I would recommend this to a friendgreat buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrig was a perfect fit and for the fact that it’s a smart fridge that connects to all my automation in home is a plus
I would recommend this to a friendSR
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my family hub on my new Samsung refrigerator. Eash to look up recipes, listen to music and watch tv,
I would recommend this to a friendVery spacious
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge its awsome the color blends well in my kitchen and my kids love it they can play there favorite music or video when they are helping me cook.
I would recommend this to a friend- Pros mentioned:Storage space
Gorgeous, fun, and functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room for everything. We are having lots of fun playing YouTube and Pandora On it. We love the calendar function. We post pictures digitally on it
I would recommend this to a friend - Cons mentioned:Ice maker
Think before you buy it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is worst, the software for the tablet attached doesn’t play many if the videos, is just fancy I regretted buying it, Best Buy customer support can’t even help me,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142999671. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker
Ice maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker sucks not making enough icebbbbbbbbbbbbbbnnnnnnnnnnnj
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand your frustration with the ice maker's efficiency. Let's boost its ice production, RamiB.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
Please click the link below for thorough instructions on enhancing the ice maker's functionality. We also suggest entirely watching the instructional video and clicking the "Leveling of the fridge" hyperlink included.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you require further assistance, please feel free to get back to us as soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146584662, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Features
Samsung Side By Side
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!!! The features on this are amazing. I recommend it of you are looking for a fridge.
I would recommend this to a friend State of The Art
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my refrigerator! The Jetson feel and the technology you use everyday! Not to mention the space and how it works with the Ring doorbell.
I would recommend this to a friend- Pros mentioned:Features
Satisfied customer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge . Lots of nice features and has a great look . Took a little time to figure out ll the family Hub things but overall I’m happy with my purchase.
I would recommend this to a friend Samsung Family Hub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ref is cool but the family hub will not connect to the wifi. I have to call the Geek Squad for technical support.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Arlene,
Let us help you ensure the family hub connects to wifi.
Here are steps to help you connect the family hub to wifi. Also, please click on the hyperlinks for further help.
Refrigerator won't connect to the internet.
https://www.samsung.com/us/support/troubleshooting/TSG01001816/#refrigerator-won-t-connect-to-wi-fi
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145970594 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Design
Great product for a great price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot get any simpler than this, it’s so modern yet so futuristic. Absolutely love the fact that I can listen to music while cooking!
I would recommend this to a friend - Pros mentioned:Design
I Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek design, Easy to operate.Very efficient . Low electricity Consumption
I would recommend this to a friend fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - 26.7 Cu. Ft. Side-by-Side Refrigerator with 21.5" Touch-Screen Family Hub - Black stainless steel Excellent purchase
I would recommend this to a friend- Pros mentioned:Overall performance
Cheaper than costco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice Bought it from Best Buy a month ago , great addition to our kitchen Price was $500 less than Costco!
I would recommend this to a friend - Pros mentioned:Overall performance
MINZES
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWSOME! It is amazing. All people want to do is play with my Fridge. lol
I would recommend this to a friend - Pros mentioned:Overall performance
JONES FAMILY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SIMPLY AWESOME!!!LOOKS GREAT BEAUTIFUL INSIDE AND OUT!!! TRULY THANKFUL!!!
I would recommend this to a friend Samsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok im not impressed my wife wanted it. I am good with a regular refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
