Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Ice maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker sucks not making enough icebbbbbbbbbbbbbbnnnnnnnnnnnj
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand your frustration with the ice maker's efficiency. Let's boost its ice production, RamiB.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
Please click the link below for thorough instructions on enhancing the ice maker's functionality. We also suggest entirely watching the instructional video and clicking the "Leveling of the fridge" hyperlink included.
Ice maker is making some ice, but not enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Should you require further assistance, please feel free to get back to us as soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146584662, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Design
Great product for a great price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot get any simpler than this, it’s so modern yet so futuristic. Absolutely love the fact that I can listen to music while cooking!
I would recommend this to a friend fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - 26.7 Cu. Ft. Side-by-Side Refrigerator with 21.5" Touch-Screen Family Hub - Black stainless steel Excellent purchase
I would recommend this to a friendSamsung Family Hub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ref is cool but the family hub will not connect to the wifi. I have to call the Geek Squad for technical support.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Arlene,
Let us help you ensure the family hub connects to wifi.
Here are steps to help you connect the family hub to wifi. Also, please click on the hyperlinks for further help.
Refrigerator won't connect to the internet.
https://www.samsung.com/us/support/troubleshooting/TSG01001816/#refrigerator-won-t-connect-to-wi-fi
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145970594 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Design
I Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek design, Easy to operate.Very efficient . Low electricity Consumption
I would recommend this to a friend - Pros mentioned:Overall performance
Cheaper than costco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice Bought it from Best Buy a month ago , great addition to our kitchen Price was $500 less than Costco!
I would recommend this to a friend - Pros mentioned:Overall performance
MINZES
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWSOME! It is amazing. All people want to do is play with my Fridge. lol
I would recommend this to a friend - Pros mentioned:Overall performance
JONES FAMILY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SIMPLY AWESOME!!!LOOKS GREAT BEAUTIFUL INSIDE AND OUT!!! TRULY THANKFUL!!!
I would recommend this to a friend - Pros mentioned:Storage space
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge, perfect space, easy to use! I love the screen we really use it every day!! We play movies and music
I would recommend this to a friend BEST REFRIGERATOR I HAD EVER OWNED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, cooling perfectly, get to watch my show and news while cooking. My kids now love kitchen chores.
I would recommend this to a friend- Pros mentioned:Features
good refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.having breakfast and watching news at the same time without having to go to another room, great apps
I would recommend this to a friend Samsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok im not impressed my wife wanted it. I am good with a regular refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my refrigerator! It has been one of my favorite!
I would recommend this to a friend Lots of room
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stainless steel black. Plenty of room if you don’t want the bottom type freezers. I little pricey because of the screen but it is cool
I would recommend this to a friendWILL NEVER BUY FROM BEST BUY AGAIN!!! RUN RUN!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy from Best BUY! RUN! They do not honor warranties! Service is horrible! One glitch and they cancel your protection plan. RUN! Going to file suit! HOOOOOOORIBLE COMPANY! THEY NEED TO GO UNDER! DO NOT EVERY BUY FROM THEM!! YOUR WASTING YOUR TIME!!! THEY DAMAGE PRODUCTS ON Delivery. They do not work hardly anytime. THEY DO NOT BACK PRODUCTS!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your dismay about your overall purchasing and delivery experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
My new freighter.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look and technology and the many things you can do.
I would recommend this to a friendSAMSUNG REFRIGERATOR
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THE SAMSUNG REFRIGERATOR. IT JUST DIDNT COME ON TIME
I would recommend this to a friendSamsung - 26.7 Cu. Ft. Side-by-Side Refrigerator w
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st it was the idea of having technology in my kitchen. I tried to program it. Had absolutely no luck in doing so. Once I gave up the crazy thing kept saying stuff, not really understandable off and on. Tried resetting it numerous times to no avail. AND I realized I just did not like the lack of space so traded it back in for a 3 door. general type fridge. Besides this one had a dent on bottom of right door when delivered. That could have been part of the problem i don't know really
No, I would not recommend this to a friendGood
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Obscenities, discriminatory language, or other language not suitable for a public forum Advertisements, “spam” content, or references to other products, offers, or websites Posting of content in exchange for compensation of any kind including the receipt of free or discounted products other than through the verified Best Buy Tech Insider Network program, or posting reviews on behalf of the manufacturer of the product being reviewed.
I would recommend this to a friend- Pros mentioned:Overall performance
Sweet thing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my refrigerator it’s really so sweet I can’t wait to learn everything about it
I would recommend this to a friend