Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Features
Fun Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of great features, and fun things you can do.
I would recommend this to a friend - Pros mentioned:Screen quality
Great fridge love the speaker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great speaker love the add ons such as grocery deals make your own list and more
I would recommend this to a friend Not worth the price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No way to adjust the shelves hights. Apps have trouble to work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, AdamP.
Let us go ahead and provide you with some help on how to make your applications work on your family hub as well as adjust the shelves.
Here's the link to help you install and add an app to your family hub and know why some applications have trouble working.
https://www.samsung.com/us/support/answer/ANS00062804/
To adjust your fridge's shelves, please refer to page 52 of the user manual:
https://downloadcenter.samsung.com/content/UM/202003/20200304095204037/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145796406) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Great overall Fridge!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Besides the touch screen, I love the color and that it’s fingerprint resistant!!
I would recommend this to a friend- Pros mentioned:Overall performance
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I love this fridge, it's amazing, works perfectly
I would recommend this to a friend Excellent Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Easy setup. Large amount of space for food.
I would recommend this to a friend- Cons mentioned:Ice maker
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was not working properly having issues all the time with ice maker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment in dealing with the ice maker, Rachel. Let us help.
Here are the resources to help with the ice maker that is not functioning correctly. Select the same experience you're having with the ice maker from the list to troubleshoot it on the first link; check the hyperlinks attached for other helpful tips. You may also watch the full video of the second link.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147420116) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Features
Great fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge and the hub is awesome! Samsung for the win.
I would recommend this to a friend It’s ok.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a decent refrigerator. I would like to have more compartments.
I would recommend this to a friendBrand response from Samsung
Posted .Bobmom, thank you for bringing this to our attention. Your opinion matters to us! Your feedback helps to improve the Samsung experience for everyone! ^Lena
- Pros mentioned:Features
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The promotion price was really good and it has awesome features. Love it!
I would recommend this to a friend so far its Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good not much else to report back yet time will tell. its massive and like the tach so far?
I would recommend this to a friend- Pros mentioned:Overall performance
Looks great and works great as well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my purchase and I will recommend it to friends
I would recommend this to a friend - Pros mentioned:Screen quality
Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and we love using the screen and also the ice cubes.
I would recommend this to a friend Adds light to the kitchen at night
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am super excited to have cooking inspirations each start of the day right on the fridge "reminds me to lay out dinner" with ingredients needed that can send straight to your grocery list.! All around cooling is a new feature for us that we also enjoy so you can store 2 litters in the door and they stay as cold as the top shelf.
I would recommend this to a friendSo far so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just installed. No issues so far. Beautiful Fridge. Love the monitor
I would recommend this to a friend- Cons mentioned:Dispenser light
Light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great except there is no light for the water and ice dispenser!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Jona, We are appreciate you leaving feedback on your new Samsung Refrigerator. I know you have issues with the exterior design with no light and I would like to forward this information to our design team for future products. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Speaker Issues...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received the fridge today after a whole month and a half and the speakers on the family hub don't seem to work.... I called best buy asking for a replacement and they told me to wait 24hrs until the order status gets updated...
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us of the experience of receiving your Samsung refrigerator.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Nice refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very nice and modern. The screen is very big.
I would recommend this to a friendIt's is just beautiful,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new fridge, and the family hub is so convenient.
I would recommend this to a friendNot worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return and purchase a different refrigerator because this one stopped cooling after 2 weeks! Such a headache! I should have payed attention to those negative reviews! Very disappointed because I loved the tablet feature!
No, I would not recommend this to a friend
