Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Looks great and works great as well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my purchase and I will recommend it to friends
I would recommend this to a friend - Pros mentioned:Screen quality
Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and we love using the screen and also the ice cubes.
I would recommend this to a friend Adds light to the kitchen at night
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am super excited to have cooking inspirations each start of the day right on the fridge "reminds me to lay out dinner" with ingredients needed that can send straight to your grocery list.! All around cooling is a new feature for us that we also enjoy so you can store 2 litters in the door and they stay as cold as the top shelf.
I would recommend this to a friendSo far so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just installed. No issues so far. Beautiful Fridge. Love the monitor
I would recommend this to a friend- Cons mentioned:Dispenser light
Light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great except there is no light for the water and ice dispenser!
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Jona, We are appreciate you leaving feedback on your new Samsung Refrigerator. I know you have issues with the exterior design with no light and I would like to forward this information to our design team for future products. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Nice refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very nice and modern. The screen is very big.
I would recommend this to a friendSpeaker Issues...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received the fridge today after a whole month and a half and the speakers on the family hub don't seem to work.... I called best buy asking for a replacement and they told me to wait 24hrs until the order status gets updated...
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for informing us of the experience of receiving your Samsung refrigerator.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
It's is just beautiful,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new fridge, and the family hub is so convenient.
I would recommend this to a friend- Cons mentioned:Dispenser light
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would’ve liked for it to have a bigger ice drawer and a light for the water/ice maker
I would recommend this to a friend - Cons mentioned:Ice maker
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was not working properly having issues all the time with ice maker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment in dealing with the ice maker, Rachel. Let us help.
Here are the resources to help with the ice maker that is not functioning correctly. Select the same experience you're having with the ice maker from the list to troubleshoot it on the first link; check the hyperlinks attached for other helpful tips. You may also watch the full video of the second link.
Samsung ice maker is not working:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147420116) to help our team pull up your information when you message us.
Thank you.
-Angelica
Not worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return and purchase a different refrigerator because this one stopped cooling after 2 weeks! Such a headache! I should have payed attention to those negative reviews! Very disappointed because I loved the tablet feature!
No, I would not recommend this to a friendFun, new purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious, love the deep shelves but I do miss having one more drawer-this fridge has 2- if it had 3, a drawer for cold cuts it would be perfect. The freezer is very spacious as well. Having the ice in the door really opens it up inside for more shelve space. Still getting used to the tech, having a lot of fun learning. The fridge itself is nice to look at from the outside and easy to clean-
I would recommend this to a friend- Pros mentioned:Screen quality
Great camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the tv on the front my kits love the refrigerator
I would recommend this to a friend - Pros mentioned:Overall performance
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall, easy to manage and setup was a breeze
I would recommend this to a friend Friendly to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.user friendly, just need to spend a little time with it to understand it all
I would recommend this to a friendMama4boy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy only con is the shelves are not adjustable.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Mama4boy, we appreciate you taking the time to share your Samsung Refrigerator review. We will forward your design concerns to our design team for future products. Welcome to our growing Samsung family. ^Brad
- Pros mentioned:Overall performance
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are enjoying our refrigerator that we purchased
No, I would not recommend this to a friend Technology wonderful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is great! The smart screen had multiple purposes such as cooking recipes, daily facts/quotes - it’s a smart fridge so pretty much exactly as your phone. Only downer is the drawers are not moveable. The deep fridge does have an extended back which is wonderful an all but sometimes you want to adjust a shelf however in the refrigerator an freeze you can not.
I would recommend this to a friendCool fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. We wanted this as soon as we saw it. We have needed a new fridge for 2 years and this thing is awesome. Not only does it do everything that a refrigerator is supposed to do, it also has a cool family hub screen on it. So happy with this refrigerator.
I would recommend this to a friendAwesome Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We enjoy our new fridge. I wish it to where you can move the shelfs.
I would recommend this to a friend