Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Dispenser light
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would’ve liked for it to have a bigger ice drawer and a light for the water/ice maker
I would recommend this to a friend Fun, new purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious, love the deep shelves but I do miss having one more drawer-this fridge has 2- if it had 3, a drawer for cold cuts it would be perfect. The freezer is very spacious as well. Having the ice in the door really opens it up inside for more shelve space. Still getting used to the tech, having a lot of fun learning. The fridge itself is nice to look at from the outside and easy to clean-
I would recommend this to a friend- Pros mentioned:Screen quality
Great camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the tv on the front my kits love the refrigerator
I would recommend this to a friend - Pros mentioned:Overall performance
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall, easy to manage and setup was a breeze
I would recommend this to a friend Friendly to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.user friendly, just need to spend a little time with it to understand it all
I would recommend this to a friend- Pros mentioned:Design
Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge tons of features and it is beautiful
I would recommend this to a friend - Pros mentioned:Overall performance
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are enjoying our refrigerator that we purchased
No, I would not recommend this to a friend Cool fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. We wanted this as soon as we saw it. We have needed a new fridge for 2 years and this thing is awesome. Not only does it do everything that a refrigerator is supposed to do, it also has a cool family hub screen on it. So happy with this refrigerator.
I would recommend this to a friendTechnology wonderful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is great! The smart screen had multiple purposes such as cooking recipes, daily facts/quotes - it’s a smart fridge so pretty much exactly as your phone. Only downer is the drawers are not moveable. The deep fridge does have an extended back which is wonderful an all but sometimes you want to adjust a shelf however in the refrigerator an freeze you can not.
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart screen quit working after three days. Contacted Best Buy who referred me to Samsung. Team still has not been by. Still does not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hearing this happen to your newly purchased refrigerator saddens us. Let's address this right away, JohnT.
To get the diagnosis of the hub screen, we recommend following the troubleshooting guide below. Please watch the Instructional video and click on the embedded links for additional help.
The refrigerator control panel or Family Hub screen is blank:
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-control-panel-or-family-hub-screen-is-blank
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147046985, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker
Ice despenser stopped working purchased NEW 01/24
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice despenser stopped working purchased NEW!!!!!!1/24...Unbelievable!!!!!! :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your ice dispenser that stopped working. Let us help.
Here is a link for troubleshooting steps for your ice maker that is not working; kindly watch the video and click the embedded words.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292357) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Cons mentioned:Ice maker
Love it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good, just wish the ice maker is bigger..
I would recommend this to a friend Exactly what I needed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good refrigerator. It is deeper than I expected which is good for my family. The Black Stainless looks really nice in my kitchen too. My only issue was that the Samsung Family Hub froze on me. It was a simple reset and it hasn't happened since.
I would recommend this to a friendDO NOT BUY
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this unit! Absolutely terrible. After 4 months it quit working. Samsung refuses to replace it. We’ve had the repair man out 3 times and it still isn’t fixed. 5 weeks we have been without a working refrigerator. Terrible customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NatalieG, we understand the disappointment if the fridge stopped working and you already had three repairs. We want to speak to you directly to provide support and see what options we can offer to help you with your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147865754) to help our team pull up your information.
Have a great day.
^Camille
So far I'm happy with the refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like our refrigerator there is only one tin g idont understand , It keeps freezing every so many days. Going to read guide to see what is going on. Other than that love it. MZ
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great with the product just not happy that i told them when i bought product that i didnt have waterline hook up and they told me they could do it now saying they cant do it because of my dishwasher in the way.
I would recommend this to a friendScreen is not good from day one
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is not good it’s operate by it self hanging contact service centre 3 time but still same since first day the issue is same
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SumairaL,
We would love to speak with you about your refrigerator to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145969767 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Samsun Family Hub Refrigerator Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, it's a nice refrigerator. I wish there was more storage (i.e., deli drawer) inside. I purchased separate organizers to keep it somewhat sorted. The app is very convenient for shopping lists and checking the calendar.
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great professional experience!! I really apreciate the associate who accomadated us with great consideration and high spirited attitude.
I would recommend this to a friendPoor Service
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor service by the delivery team, scratched the fridge, front door and walls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your concerns about their damage delivery policy.
Have a great day.
-John
