Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
I wish it had a few more apps added
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator. It’s everything I thought it would be . But one thing I wish I was able to get the silver one instead of the black stainless steel. It makes my kitchen looks dark. Silver is out of stock
I would recommend this to a friendWould not recommend it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is always glitching, I’m never able to play what I want. I gave up trying to use the screen a month after we bought it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rodrifam,
We can feel your disappointment with this fridge. We are here to help you.
We recommend checking the resources below for steps to take when the family hub is not working.
Only some apps on Family Hub work:
https://www.samsung.com/us/support/troubleshooting/TSG01001820/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148288636), and it will help our team pull up your information.
^Rodel
Disappointed Upset Not Whole Consumer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't know as Best Buy delivered a broken machine to me that I have yet to use, as the repair has been delayed for weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new Samsung fridge is by far the best purchase I’ve made in a while it’s totally whisper quiet and keeps everything fresh
I would recommend this to a friendNice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service , best price and quality .
I would recommend this to a friendSuper cool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great space love the technology so far it’s been great
I would recommend this to a friendBrand response from Samsung
Posted .Hello Jordan0223,
We appreciate you taking the time to leave us a review on your Samsung refrigerator. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you!
-Angelica
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service very satisfied with my purchase always looking forward to go back so far one of my favorite stores!!! Thank you
I would recommend this to a friendlove our fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's amazing!! So glad that we made this purchase. Fridge os great, groceries stay fresh for such a long time. Thanks a million
I would recommend this to a friendGREAT
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS REFRIGERATOR SAMSUNG IS AMAZING, I CAN SEE AND HEAR MY FAVORITE CHANNELS.
I would recommend this to a friend- Cons mentioned:Ice maker
Good/but not good fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice fridge, but it has its down falls. The ice maker always freezes up you have reset clean it so on
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Refrigerator and it could still be covered under warranty. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number #. We thank you for being a part of our growing Samsung family. ^Brad
samsung touch screen refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great refrigerator. The tablet is incredible and the camera for indoor viewing is excellent.
I would recommend this to a friendConsumer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good refrigerator but I wish they were made it with 3 drawers, the previous models were much better and roomy designed
I would recommend this to a friendMulti Task Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the black stainless steel. The freezer really gets food cold fast. The size of the compartments is awesome.
I would recommend this to a friendGreat design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only complaint is the removal of the protective plastic does not remove well around edges and seams
I would recommend this to a friendGreat product SO FAR!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great fridge, makes some noises randomly........ ..
I would recommend this to a friendWe love the display!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like this model. The display is very useful.
I would recommend this to a friendNone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator wife likes it I like it works great.
I would recommend this to a friendLoving the technology!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really nice fridge, love the personal touches you can add to the hub<3 the camera inside isn't as great as I thought only bad part
I would recommend this to a friend- Cons mentioned:Ice maker
Could be better
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Icemakers not that good Does not produce enough ice It also jams up every now and then
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. We a re sure that you will enjoy this machine. If you were to run into any problem with no ice production, Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142612034. We thank you for being a part of the Samsung family. ^Brad
Disappointing results
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with the purchase the “family hub” screen continues to malfunction. If Best Buy had a better customer centric return policy, it would be headed back to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. If you need further assistance, kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146990650) to help our team pull up your information.
Have a great day,
-Ernest-
