Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Good/but not good fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice fridge, but it has its down falls. The ice maker always freezes up you have reset clean it so on
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Refrigerator and it could still be covered under warranty. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513) Please reference ticket number #. We thank you for being a part of our growing Samsung family. ^Brad
samsung touch screen refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great refrigerator. The tablet is incredible and the camera for indoor viewing is excellent.
I would recommend this to a friendConsumer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good refrigerator but I wish they were made it with 3 drawers, the previous models were much better and roomy designed
I would recommend this to a friendGreat design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only complaint is the removal of the protective plastic does not remove well around edges and seams
I would recommend this to a friendMulti Task Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the black stainless steel. The freezer really gets food cold fast. The size of the compartments is awesome.
I would recommend this to a friendLoving the technology!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really nice fridge, love the personal touches you can add to the hub<3 the camera inside isn't as great as I thought only bad part
I would recommend this to a friend- Cons mentioned:Ice maker
Could be better
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Icemakers not that good Does not produce enough ice It also jams up every now and then
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. We a re sure that you will enjoy this machine. If you were to run into any problem with no ice production, Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142612034. We thank you for being a part of the Samsung family. ^Brad
Great product SO FAR!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great fridge, makes some noises randomly........ ..
I would recommend this to a friendWe love the display!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like this model. The display is very useful.
I would recommend this to a friendNone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator wife likes it I like it works great.
I would recommend this to a friendExcellent Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value and function - wonderful addition to the kitchen
I would recommend this to a friend- Pros mentioned:Design, Overall performance, Storage space
My life saver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could say this Samsung new fridge is my life saver. I should have taken photos of my old fridge which I had “abused” for years. I always complain with my husband that the old fridge doesn’t have space for anything. That’s the reason why we chose Samsung refrigerator with Large interior capacity (26.7 cu. ft.) that fits more groceries. I like Samsung new modern design which fit beautifully into the kitchen. Another feature that I like about Samsung refrigerator is fingerprint-resistant finish, especially for family with little kids. The finish that withstands everyday smudges, so I spend less time cleaning. My son likes to draw on the whiteboard app. After that, I just wiped it with damp cloth and it looks like new again. The All-around cooling feature keeps items on every shelf evenly cooled. LED lighting designed to beautifully light up the interior of the refrigerator, so you can quickly spot what you want. Adjustable top shelf can easily be adjusted to fit taller items and provide flexible storage. Gallon door provides more shelf space inside the refrigerator. Two clear drawers make it easier to view, organize, and access your fruits and vegetables.Door alarm alerts you, if the refrigerator or freezer doors are left open. There are still many features that I haven’t figured about my new refrigerator including Pandora music, Ring doorbell connection, web browser,etc. I’m sure we made right choice to choose Samsung brand for my new refrigerator. I would highly recommend Samsung refrigerator.
I would recommend this to a friend Happy camper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s exactly what I was looking for and my tenant is extremely happy.
I would recommend this to a friendWow, Nice product, not noisy, energy efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Plenty of food storage, quiet, and the internet features are so cool.
I would recommend this to a friendFridge is fine Do not buy from best buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fridge. But I do not recommend buying from best buy. When you ask them to exchange the damaged fridge they deliver they hang up on you while you are on hold.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience exchanging a damaged fridge.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Disappointing results
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very happy with the purchase the “family hub” screen continues to malfunction. If Best Buy had a better customer centric return policy, it would be headed back to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. If you need further assistance, kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146990650) to help our team pull up your information.
Have a great day,
-Ernest-
Love it!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a must buy!!! Gives me all I need... Smart Hub feature makes like so easier!!!
I would recommend this to a friendGood smart home addition
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Processor is a little laggy but other than that I like it.
I would recommend this to a friendFamily hub screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started having issues with family hub screen a week after fridge got delivered, Best Buy unable to help so they asked me to call Samsung, still waiting on parts for repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand that your experience has been less than ideal. We'd love to help.
If you want to follow up with your concern, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146929031, which will help our team pull up your information.
^Rainly
Fan hub no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for like over a month and the hub stop working, the freezer and cooler works great tho!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator Family Hub panel. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142600958. We thank you for being a part of the Samsung family. ^Brad