Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
Excellent Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value and function - wonderful addition to the kitchen
I would recommend this to a friendFridge is fine Do not buy from best buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fridge. But I do not recommend buying from best buy. When you ask them to exchange the damaged fridge they deliver they hang up on you while you are on hold.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience exchanging a damaged fridge.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy I made this purchase! And glad I did it before it was on back order!
I would recommend this to a friend- Pros mentioned:Design, Overall performance, Storage space
My life saver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could say this Samsung new fridge is my life saver. I should have taken photos of my old fridge which I had “abused” for years. I always complain with my husband that the old fridge doesn’t have space for anything. That’s the reason why we chose Samsung refrigerator with Large interior capacity (26.7 cu. ft.) that fits more groceries. I like Samsung new modern design which fit beautifully into the kitchen. Another feature that I like about Samsung refrigerator is fingerprint-resistant finish, especially for family with little kids. The finish that withstands everyday smudges, so I spend less time cleaning. My son likes to draw on the whiteboard app. After that, I just wiped it with damp cloth and it looks like new again. The All-around cooling feature keeps items on every shelf evenly cooled. LED lighting designed to beautifully light up the interior of the refrigerator, so you can quickly spot what you want. Adjustable top shelf can easily be adjusted to fit taller items and provide flexible storage. Gallon door provides more shelf space inside the refrigerator. Two clear drawers make it easier to view, organize, and access your fruits and vegetables.Door alarm alerts you, if the refrigerator or freezer doors are left open. There are still many features that I haven’t figured about my new refrigerator including Pandora music, Ring doorbell connection, web browser,etc. I’m sure we made right choice to choose Samsung brand for my new refrigerator. I would highly recommend Samsung refrigerator.
I would recommend this to a friend Happy camper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s exactly what I was looking for and my tenant is extremely happy.
I would recommend this to a friendFamily hub screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started having issues with family hub screen a week after fridge got delivered, Best Buy unable to help so they asked me to call Samsung, still waiting on parts for repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand that your experience has been less than ideal. We'd love to help.
If you want to follow up with your concern, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146929031, which will help our team pull up your information.
^Rainly
Wow, Nice product, not noisy, energy efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Plenty of food storage, quiet, and the internet features are so cool.
I would recommend this to a friendLove it!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a must buy!!! Gives me all I need... Smart Hub feature makes like so easier!!!
I would recommend this to a friendNice Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice view and design, lager capacity, my children love draw on it!
I would recommend this to a friendGood smart home addition
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Processor is a little laggy but other than that I like it.
I would recommend this to a friendFan hub no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for like over a month and the hub stop working, the freezer and cooler works great tho!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator Family Hub panel. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142600958. We thank you for being a part of the Samsung family. ^Brad
Samsung refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m pretty satisfied but it doesn’t adapt to its fullest cause I have an iPhone
I would recommend this to a friendLOVE THE CAMERA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tablet, but I wasn't to satisfied with the speed. It lack speed to download anything.
No, I would not recommend this to a friendLove my refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service very satisfied with with my refrigerator
I would recommend this to a friendExcellent product lots of fun in the kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much fun to use. Very easy with software. Great widgets
I would recommend this to a friendBuyer beware!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this a 0 star. Spoiled all My food. Stay away from Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnT,
This is not the experience we wanted you to have with your refrigerator. Let's help you.
We would love to speak with you to learn more details and provide assistance with your experience. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147579563) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Mama4boy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy only con is the shelves are not adjustable.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Mama4boy, we appreciate you taking the time to share your Samsung Refrigerator review. We will forward your design concerns to our design team for future products. Welcome to our growing Samsung family. ^Brad
Awesome Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We enjoy our new fridge. I wish it to where you can move the shelfs.
I would recommend this to a friend******WARNING***disposable refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.******WARNING***STAY AWAY FROM THIS ONE............ First, I want to say that I started liking Samsung after I purchased a microwave; I go the refrigerator and a dishwasher. Now I was about to place an order for the stove which now I am debating to get it as precisely one year after purchasing this one the screen stopped working. Nothing working. I can't change the temp can't do anything... Contacted Samsung and "scheduled" a repair; nobody called or came. I checked with them, and they had to cancel the ticket. Only found this after getting a text. So I purchased a disposable refrigerator that cost me over $2K. Ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Maria! We are sorry to hear that your unit was in need of a repair and the service center did not show. At your earliest convenience please contact us directly via any of the following using ticket number: 1143956014
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
It’s alright.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alright ........................................
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback! ^Ty
