Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
To big
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store never got back to me so i never ended up with my purchase it got refunded returned and im sad anout it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to inquire why the order did not push through and got refunded.
Have a great day.
-John
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they broken one of the side holder and never send me a new one
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you went through with your fridge's delivery experience. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to follow up on the replacement side holder that the delivery broke during delivery.
Have a great day.
-John
- Pros mentioned:Features, Storage space
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge and everything about it love all the space inside and the features
I would recommend this to a friend Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It don’t work the screen is constantly freezing and popping off. Waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shanice, we understand how you feel about the freezing Family Hub screen. Allow us to help.
If your Family Hub is not working and freezing, here is a troubleshooting guide to help you. Please click on the embedded word and watch the video included.
Refrigerator panel or touch screen is not working
https://www.samsung.com/us/support/troubleshooting/TSG01202605/#refrigerator-panel-will-not-respond
Please see page 38 under the "Display reset" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202003/20200304095204037/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146787837) to help our team pull up your information.
Have a great day.
^Camille
ms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought a refrigerator cash paid off and it was suppost to be. here on a certain day and they call me. and tell me until 2 months it will be delivered until march and that is not right cuz i paid cash
No, I would not recommend this to a friendWorst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service worst worst worst worst worst worst ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We want you to have a better experience than this. To better assist, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
Chrystel
Samsung - 26.7 Cu. Ft. Side-by-Side Refrigerator w
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if this product is good quality or not. I never did receive it because it was never in stock. The delivery date kept getting delayed until I finally switched to a different model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144652552.
-Noraina
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen froze to many problems unable to reprogram or reboot the sistem
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how annoying it can be if your Family Hub screen freezes, CarlosM. Let us provide the details you need to rectify this.
You can occasionally reset your Family Hub screen to fix an app freeze, internet connection issue, or streaming interruption. Please click the link to watch the instructional video.
Power Cycling the Screen on Your Family Hub Refrigerator | Samsung US:
https://www.youtube.com/watch?v=zpze25WkX4M
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146664969, to help our team pull up your information when you message us.
Have a great day.
-John
Bad speaker quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor quality of speaker very disappointed of quality and freezes and return
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. This is not the experience we expect from our customers. We’re saddened that you no longer have the product, but we hope to work with you again in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
—Vannesa
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My screen stopped working first day I had it! Had to get another one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CamiB,
We appreciate you sharing your refrigerator experience. We would love the opportunity to speak with you about your refrigerator to know how we can help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146600790 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera sucks. It can’t see everything. It’s not Fingerprint resistant either
I would recommend this to a friendBrand response from Samsung
Posted .Hi Robert,
Thank you for taking the time to leave this review.
We apologize and understand that the fridge camera is not as clear as expected.
Please use a cotton swab or microfiber cloth to clean the camera and check if it will improve.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144908012) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Cons mentioned:Ice maker
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser won’t work. Is this common for this product?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for the review, Vette. Let us check some settings to get the water dispenser on track.
When it comes to your water dispenser, you'll want to ensure everything is in working order; otherwise,
it may not dispense properly. For example, the water line needs to be connected correctly and needs good water pressure.
For the water dispenser/ice maker to operate properly, a water pressure of 30 to 120 psi (206 to 827 kPa) is required. Please see the link for more details.
Samsung refrigerator water dispenser
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
How to fix your refrigerator's water dispenser
https://www.youtube.com/watch?v=XR86_O-ZfFA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145040877) to help our team pull up your information.
Have a great day.
^Charles
Bad very baddddddddd
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not get my items an got bill for them u guys suckkkkkkkkk
No, I would not recommend this to a friend- Cons mentioned:Ice maker
Ice issue
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker can’t catch up ice to make. It took 4 days to wait till have ice. Disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are concerned about your new Samsung Refrigerator ice production. I have located some helpful information that will ensure that you are getting the very best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Thank you for choosing Samsung. ^Brad
- Pros mentioned:Overall performance
Great refrigerator.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator is really quiet and it does have most of features.
I would recommend this to a friend - Cons mentioned:Ice maker
The refrigerator has horrible performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator performs horribly the ice maker is the worst and I would never purchase this product again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fastlife! I have this link (https://bit.ly/3gIkdpf) that can walk you through what to do if the ice maker is not working properly. ^Jecca
- Pros mentioned:Design
This Samsung product has exceeded my expectations!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review."This Samsung Side by Side with 21.5" Touch Screen Family hub product is a game-changer!", "Everyone is simply amazed at its unlimited abilities and daily use fullness. I'm absolutely blown away by the quality and design!", "Best thing I've ever bought in this category!", "Can't imagine life without it now!", "This is pure innovation!", "This Samsung product has exceeded all my expectations!", "Seriously, this is a must-have!", "Finally, a product that actually works as advertised!", "So impressed with the attention to detail!", "This is the real deal breaker in the refrigerator market!". Bill Morgan
I would recommend this to a friend - Pros mentioned:Screen quality, Storage space
Great Fridge with added JOY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying this fridge. The screen is fun and useful. I enjoy listening to music, the speaker isn't great but sufficient for having background music while cooking. The fridge feels very spacious. The ice maker is kind of small but seems to keep up with us ok. So far we are happy with our purchase.
I would recommend this to a friend Beautiful kitchen addition!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful kitchen addition! Touch-screen is impressive! Excellent choice to improve kitchen efficiency and appearance. I didn't think I would use the touch screen much but find that I use it daily.
I would recommend this to a friendTouch-Screen refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the large compartments both refrigerator and freezer. The Touch-Screen display is the reason we purchase this all information at your fingertip. The water & ice is also a plus for us. We are happy for purchasing the refrigerator.
I would recommend this to a friend
