Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 1493 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,493 reviews
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Beautiful kitchen addition!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful kitchen addition! Touch-screen is impressive! Excellent choice to improve kitchen efficiency and appearance. I didn't think I would use the touch screen much but find that I use it daily.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Ice issue

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker can’t catch up ice to make. It took 4 days to wait till have ice. Disappointed

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are concerned about your new Samsung Refrigerator ice production. I have located some helpful information that will ensure that you are getting the very best performance from your machine. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
      Thank you for choosing Samsung. ^Brad Samsung

  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    The refrigerator has horrible performance

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator performs horribly the ice maker is the worst and I would never purchase this product again

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Fastlife! I have this link (https://bit.ly/3gIkdpf) that can walk you through what to do if the ice maker is not working properly. ^Jecca Samsung

  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Best purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We totally enjoy our smart fridge. The features are amazing and user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    This Samsung product has exceeded my expectations!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "This Samsung Side by Side with 21.5" Touch Screen Family hub product is a game-changer!", "Everyone is simply amazed at its unlimited abilities and daily use fullness. I'm absolutely blown away by the quality and design!", "Best thing I've ever bought in this category!", "Can't imagine life without it now!", "This is pure innovation!", "This Samsung product has exceeded all my expectations!", "Seriously, this is a must-have!", "Finally, a product that actually works as advertised!", "So impressed with the attention to detail!", "This is the real deal breaker in the refrigerator market!". Bill Morgan

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Storage space

    Rated 4 out of 5 stars

    Great Fridge with added JOY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying this fridge. The screen is fun and useful. I enjoy listening to music, the speaker isn't great but sufficient for having background music while cooking. The fridge feels very spacious. The ice maker is kind of small but seems to keep up with us ok. So far we are happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator is really quiet and it does have most of features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great purchase I love my refrigerator it is very convenient and has all the features I was looking for and I really like the size of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Touch-Screen refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the large compartments both refrigerator and freezer. The Touch-Screen display is the reason we purchase this all information at your fingertip. The water & ice is also a plus for us. We are happy for purchasing the refrigerator.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Y'all stuck a huge sticker on the front

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a $2000 fridge and you guys stuck a huge sticker right on the front of my stainless steel. Can't get it off without leaving huge pieces of it behind. This is ridiculous.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are always here to help. I am including a helpful link to a guide on how to remove the sticker (https://bit.ly/2H55bOF). Thank you for being a Samsung customer! ^Lena Samsung

  • Rated 5 out of 5 stars

    Best Fridge we ever had!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this refrigerator for 4 years now and it has been fantastic! My kids love the Touch screen family hub. We use it all the time to play music and videos while we are in the kitchen. The calendar reminders are very convenient for our busy sports schedules. The fridge also connects to our smart phone and we can look inside the fridge to see if we need to buy something at the store. Best fridge we've owned!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolutely stunning!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A tech fridge may seem over the top but if you're a huge family and multiple schedules and activities, or if you love technology and staying connected... this is the fridge for you! We have had no issues with the ice maker, it keep a our food nice and cold, you can also adjust the temperatures and there is plenty of space. I have read reviews regarding the apps, so far so good for us. You can share pics, surf the web, shop and order food.... store notes, look up recipes and so much, much more. It's excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im in love with my new refrigerator it is everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Product, Reasonably Priced.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Very spacious, includes family hub, alarm indicating the door is open too long and water and ice. Quality product for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife picked this fridge, and it dosen't disapoint. I can view the front of the house with the Ring app on the fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love our fridge!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We heard so many bad things about these after purchase, but going on two years later, we still love it. We've had zero issues with it, and we get complements every time someone comes over!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrig

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice making process is noisey, also difficult to fill water containers as there is no light to see if in a low light area.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, we are extremly happy with our purchase! Delivery was on time and very helpful setting it up and removing old unit. All over very happy as always with our newest Best Buy purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My new refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old refrigerator broke down so we were around and when we saw this refrigerator we said no more looking around we liked , it works so good and we can see everything even see it from the outside,we love

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator and it is so beautiful. The ice maker and the fresh water is an added bonus. It keep my produce fresher longer and it have a lot of room.

    I would recommend this to a friend