Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
Best purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We totally enjoy our smart fridge. The features are amazing and user friendly.
I would recommend this to a friendY'all stuck a huge sticker on the front
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a $2000 fridge and you guys stuck a huge sticker right on the front of my stainless steel. Can't get it off without leaving huge pieces of it behind. This is ridiculous.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are always here to help. I am including a helpful link to a guide on how to remove the sticker (https://bit.ly/2H55bOF). Thank you for being a Samsung customer! ^Lena
Best Fridge we ever had!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this refrigerator for 4 years now and it has been fantastic! My kids love the Touch screen family hub. We use it all the time to play music and videos while we are in the kitchen. The calendar reminders are very convenient for our busy sports schedules. The fridge also connects to our smart phone and we can look inside the fridge to see if we need to buy something at the store. Best fridge we've owned!
I would recommend this to a friend- Pros mentioned:Overall performance
Absolutely stunning!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A tech fridge may seem over the top but if you're a huge family and multiple schedules and activities, or if you love technology and staying connected... this is the fridge for you! We have had no issues with the ice maker, it keep a our food nice and cold, you can also adjust the temperatures and there is plenty of space. I have read reviews regarding the apps, so far so good for us. You can share pics, surf the web, shop and order food.... store notes, look up recipes and so much, much more. It's excellent.
I would recommend this to a friend Happy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife picked this fridge, and it dosen't disapoint. I can view the front of the house with the Ring app on the fridge.
I would recommend this to a friendRefrig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice making process is noisey, also difficult to fill water containers as there is no light to see if in a low light area.
No, I would not recommend this to a friendQuality Product, Reasonably Priced.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. Very spacious, includes family hub, alarm indicating the door is open too long and water and ice. Quality product for the price.
I would recommend this to a friend- Pros mentioned:Overall performance
Love our fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We heard so many bad things about these after purchase, but going on two years later, we still love it. We've had zero issues with it, and we get complements every time someone comes over!
I would recommend this to a friend - Pros mentioned:Overall performance
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, we are extremly happy with our purchase! Delivery was on time and very helpful setting it up and removing old unit. All over very happy as always with our newest Best Buy purchase.
I would recommend this to a friend - Pros mentioned:Overall performance
My new refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My old refrigerator broke down so we were around and when we saw this refrigerator we said no more looking around we liked , it works so good and we can see everything even see it from the outside,we love
I would recommend this to a friend Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator and it is so beautiful. The ice maker and the fresh water is an added bonus. It keep my produce fresher longer and it have a lot of room.
I would recommend this to a friend- Pros mentioned:Overall performance
My first Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great refrigerator my wife loves it and hopefully it will last longer like the amana side by side that we had for 23 years with this unit replaced
I would recommend this to a friend - Cons mentioned:Ice maker, Temperature control
Don't buy Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy a Samsung refrigerator. I bought this refrigerator and have had nothing but problems. The refrigerator section is inconsistent at best. My refrigerator maintains a temperature between 50 and 70 degrees. The freezer keeps food frozen, but freezer burns food also. I've had to turn the ice maker off because it was leaking under the refrigerator when on. I have tried contacting Samsung and they want to charge someone to come out and take a look. There's thousands of people that have had trouble with Samsung refrigerators. If you look on social media, you'll find plenty of people with their own stories about this brand and the known issues with their ice makers and problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment with how the refrigerator performs, RachelN. Let us help.
We have a troubleshooting guide if the refrigerator or freezer is not cooling. The guide includes several helpful tips, such as checking if your fridge is in Sabbath mode, leveling your refrigerator, setting the recommended temperature, and watching a video tutorial that guides you from start to finish.
The refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Below is a link with details on what to do when items are freezing in a refrigerator compartment. Inside the resource, there's another article for troubleshooting steps when frost forms in the refrigerator, which we suggest checking, too.
Items freezing in the fridge compartment:
https://www.samsung.com/us/support/troubleshooting/TSG01001030/
Here is a link to troubleshoot a leak from the ice maker. The resource contains a video you may watch from start to finish about preventing and stopping a refrigerator water leak.
Leaks from the dispenser, under the drawers, under the fridge, or other areas:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
You may also refer to page 50 of the user manual when the refrigerator temperature is warm or over-cooling.
https://downloadcenter.samsung.com/content/UM/202407/20240731002009024/SBS_RS5300T_F-Hub_DA68-03958D-07_EN-MES-CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147456937) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Overall performance
Samsung Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything ts great with Refrigerator Love touch scream
I would recommend this to a friend - Pros mentioned:Overall performance
Great service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love it. Can’t wait to find out what all it can do
I would recommend this to a friend - Pros mentioned:Overall performance
Love!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In love with this and I haven’t even used all the features yet! So far Amazon music and Alexa have been a hit!
I would recommend this to a friend - Pros mentioned:Features
Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator ever I can’t watch TV YouTube and the camera inside. I love it.
I would recommend this to a friend - Pros mentioned:Overall performance
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase! Looks great and get so many compliments from guests!
I would recommend this to a friend - Pros mentioned:Overall performance
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator. I’m glad I took the time out to search for a new one at Best Buy!
I would recommend this to a friend - Pros mentioned:Overall performance
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase. Very happy with the fridge. It looks like it alwaya belonged in my house.
I would recommend this to a friend
