Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the 26.7 cu. ft. Side-by-Side Smart Refrigerator for its overall performance, ample storage space, and handy smart features. The refrigerator's screen quality and design are also well-received, with many appreciating its size and connectivity. However, some customers have reported issues with the ice maker, dispenser light, and temperature control, such as food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
Nice Looking. Terrible Quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These fridges are 2.5 year timebombs. Their compressor systems will leak and the entire fridge will stop cooling. DO NOT BUY. Their warranty system is a nightmare. If you do buy, KEEP YOU RECEIPT or Samsung will 1000% not honor any warranty. You have been warned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PaulG,
We want to know more about what transpires with the refrigerator and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Samsung customer service the worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge august 2021 and it stopped working a yr later. Samsung customer service is the absolute worse. I have a useless fridge that has parts under warranty and Samsung refuses to fix it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, CasimiroL. We would love the opportunity to speak with you about your refrigerator to determine how we can best assist you with this.
There are a few ways to tell if your refrigerator has a power issue, such as if the lights suddenly do not turn on or if the interior feels warm. Please see the links for more details.
Refrigerator has no power
https://www.samsung.com/us/support/troubleshooting/TSG01109708/.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145040739) to help our team pull up your information.
Have a great day.
^Charles
Worst customer service ever - sexist and rude
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No score less than one is available. We ordered this $2000 fridge 3 weeks ago. It was delivered 01/17/2022. It stopped cooling in less than 24 hours. My wife called best buy who sent her to Samsung customer service who appear to be based in India and who were incredibly sexist and rude to her. She talked to 6 people as they kept hanging up on her. They continued to harass her and tell her that she was not going fast enough and kept threatening to hang up on her. And then did. They told her to unplug the fridge, plug it back in and then call them back in 2 hours if it was not cooling then - at which point they would hang up on her. This fridge is less than a day old. One told her to wait until her husband came home. She finally spoke to a female who actually was slightly helpful. That person gave her a local contractor service phone number and opened a ticket with them with an incident number. The Samsung person told us that it would be Friday before a service person would be available. When she called the contractor, they did not have the incident number yet and so could not make an appointment. I called Best buy to complain about this and could not get to a human through their automated phone system. We lost an entire fridge worth of food and wont have a fridge for at least a week. Unbelievable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, your name says it all and we certainly understand how frustrating it is when your expectations aren't met. This is not the experience we expect for our customers. We would like to speak with you further about the concerns that you are having. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144090592) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
