Customer Ratings & Reviews
- Model:
- RS27T5561SG/AA
- SKU:
- 6397586
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the overall performance, design, and smart features of the 26.7 cu. ft. Side-by-Side Smart Refrigerator. Many appreciate the ample storage space and the quality of the screen. However, some customers have reported issues with the ice maker and the dispenser light. There are also a few complaints about the temperature control, with some users experiencing food freezing on the bottom shelf.
This summary was generated by AI based on customer reviews.
Great Buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely fantastic! So far this refrigerator has been everything I hoped for. The technology aspect is so much more useful even than I imagined.
I would recommend this to a friendCrushed ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only complaint we have about this fridge is that NO MATTER WHAT the ice comes out crushed. Otherwise, its wonderful.
I would recommend this to a friendit's nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's really very nice refrigerator. specially with that big monitor, you can watch whatever you want from that when you are cooking.
I would recommend this to a friendGreat Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new fridge !! The display is very beautiful in person.My kids are absolutely in love with this style .
I would recommend this to a friendSmart refrigerator French doors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly disappointed I brought this refrigerator in great condition when it arrived there was huge dents as if someone put a hammer to it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChristineV,
We understand you were excited to receive your new fridge, and it’s clear this product means a lot in your home.
Reaching out to Best Buy at 888-237-8289 would be the quickest way to get help with a return or replacement.
Samsung truly values your business.
Jeffrey
Samsung Care
For an extra $1200, is Samsung OS isn't worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently released TIZEN 6.0 is being distributed to these refrigerators. The companion Family Hub app is no longer supported. Picture Gallery is gone. Streaming is not consistent. App providers are abandoning the platform. Calendar syncing is much more difficult when it works. Recipes are provided through just ONE app. Internet access through TIZEN's web browser has broken many features that worked SOME with OS 5.0. Another major voice assistant is a dominant component. You CAN'T uninstall it. Support at SmartThings has no fixes or workarounds. If you but one and it has TIZEN OS 5.0, think long and hard before you apply an update.
No, I would not recommend this to a friend- Cons mentioned:Temperature control
Do not buy Samsung, or even shop Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Samsung appliances, and best buy, are awful. Best Buy will sell you the product and not stand behind their choice to be a Samsung retailer or behind you as a customer. We built a new home and spent 5k on appliances here, after less than 3 years our refrigerator is flooding our kitchen, not holding temperatures and creating massive headache daily.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A correctly working refrigerator should be a priority in every household, MeganY. Utilize your fridge to its fullest potential by following these few easy tips and tricks.
Leaks can occur outside the refrigerator, or an auto-fill water pitcher also leaks. Depending on where the leak is coming from, we will show you what steps to take to find the cause and keep it from happening again. Learn more from these details.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
You may also watch this video about "How to prevent and stop water leaks from your refrigerator:"
https://www.youtube.com/watch?v=uU6XADBosVo
Proper leveling the fridge will help prevent leaks:
https://www.samsung.com/us/support/answer/ANS00062321/
https://www.youtube.com/watch?v=56WIrCOKoiI
Cooling temperature with Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
Refrigerator or freezer is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
My Samsung refrigerator is not cool enough:
https://www.youtube.com/watch?v=FiAGtKdGHPA
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145383776, to help our team pull up your information.
Have a great day!
^Chrystel
False advertising
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I left samsung years ago because they do not support their product. I recently ourchased the fridge after reading it is compatable with ios. No it isn’t! The app that use to link the two brands is discontinued. There is no link between any iphone or apple app and the fridge. False advertising and NO customer support. Never buying samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand your frustration with your experience with connecting your fridge using the Smarthing feature via the IOS. Let's get the help you need.
Our SmartThings app is not available for some tablet and iPad and some smartphone. The Smarthing Support that [iOS] 10.0 or higher/iPhone 6 or higher.
Please see pages 39 to 43 under the "SmartThings" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202003/20200304095204037/SBS_RS5300T_DA68-03958D-00_EN_MES_CFR_RS22T5561_AA.pdf
I have also shared this link for additional assistance. Please click on the embedded word and watch the video included.
Connect your Samsung refrigerator to SmartThings
https://www.samsung.com/us/support/answer/ANS10001624/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147207334) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Ice maker
Bad icemaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO tired of having to constantly defrost the icemaker! Why hasn’t Samsung been able to design an icemaker that doesnt require defrosting every two weeks? Other refrigerator makers are able to do so!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Icemaker,
We apologize that your experience with the fridge was less than ideal. We appreciate all feedback that helps us understand how to improve our products and services. Thank you for taking the time to leave this review.
Samsung's ice makers are designed to stop when they're full. There are two methods for this: either an optical sensor or a mechanical arm, which detects when ice has piled high enough. If your ice maker won't stop making ice, it means ice is not piling high enough to reach the sensor or arm, typically because the ice bucket is not in the proper position.
Samsung ice maker makes too much ice https://www.samsung.com/us/support/troubleshooting/TSG01203469/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RS27T5561SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144783645
Have a great day.
^Charles
Don’t Buy Samsung You Will Paying to Repair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy any Samsung products ever again. Got this fridge and the freezer when out within the first year. Bought the dishwasher and that also had problems within the first year. Three years in with my washer and that is having balancing problems. Don’t buy Samsung try another product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We can feel your disappointment with this fridge. We are here to assist you in any way we can.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148090078), to help our team pull up your information.
Have a great day!
^Rodel
Samsung customer service the worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge august 2021 and it stopped working a yr later. Samsung customer service is the absolute worse. I have a useless fridge that has parts under warranty and Samsung refuses to fix it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, CasimiroL. We would love the opportunity to speak with you about your refrigerator to determine how we can best assist you with this.
There are a few ways to tell if your refrigerator has a power issue, such as if the lights suddenly do not turn on or if the interior feels warm. Please see the links for more details.
Refrigerator has no power
https://www.samsung.com/us/support/troubleshooting/TSG01109708/.
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145040739) to help our team pull up your information.
Have a great day.
^Charles
Nice Looking. Terrible Quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These fridges are 2.5 year timebombs. Their compressor systems will leak and the entire fridge will stop cooling. DO NOT BUY. Their warranty system is a nightmare. If you do buy, KEEP YOU RECEIPT or Samsung will 1000% not honor any warranty. You have been warned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PaulG,
We want to know more about what transpires with the refrigerator and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Worst customer service ever - sexist and rude
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No score less than one is available. We ordered this $2000 fridge 3 weeks ago. It was delivered 01/17/2022. It stopped cooling in less than 24 hours. My wife called best buy who sent her to Samsung customer service who appear to be based in India and who were incredibly sexist and rude to her. She talked to 6 people as they kept hanging up on her. They continued to harass her and tell her that she was not going fast enough and kept threatening to hang up on her. And then did. They told her to unplug the fridge, plug it back in and then call them back in 2 hours if it was not cooling then - at which point they would hang up on her. This fridge is less than a day old. One told her to wait until her husband came home. She finally spoke to a female who actually was slightly helpful. That person gave her a local contractor service phone number and opened a ticket with them with an incident number. The Samsung person told us that it would be Friday before a service person would be available. When she called the contractor, they did not have the incident number yet and so could not make an appointment. I called Best buy to complain about this and could not get to a human through their automated phone system. We lost an entire fridge worth of food and wont have a fridge for at least a week. Unbelievable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, your name says it all and we certainly understand how frustrating it is when your expectations aren't met. This is not the experience we expect for our customers. We would like to speak with you further about the concerns that you are having. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144090592) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay