Customer Ratings & Reviews

Samsung Model #: RF28R7351SR/AA purchased July 2021 Think the refrigerator is great. Front door provides easy access to frequent items and the middle drawer helps getting head start on defrosting items. However, the internal water pitcher called "case water tank" is NOT dishwasher safe; deforms badly on top shelf. This should be displayed "prominently" somewhere; have not found any notice even in the manual. $125 for replacement pitcher is ridiculous. So far, as long as you are aware to wash the pitcher by hand, I would recommend.

Absolutely love my new fridge so far! The food showcase door and automatic water pitcher are extremely handy, as well as the flex zone drawer. There is plenty of room in both the refrigerator and freezer sections, and the flexible shelves allow for taller items as well as large food platters. Also took advantage of a great Black Friday deal, so the price was definitely worth it! So happy with my purchase!

The Samsung 28R7351SG/AA is the perfect fridge for our family of five. It has many innovative features to it that I wasn't entirely sure about at first, but have completely won me over now that I've used them. First, it's a gorgeous color! The 'black' stainless steel color that Samsung offers is just great, and looks very sleek--plus, as an added bonus, magnets actually stick to it! With 3 kids this is kind of important for hanging art, reminders, etc. Also, the fingerprint-resistant finish is great (see: 3 kids). The door shelves on my old Samsung were very flimsy. We had to replace two of them in the three years we had the fridge. Samsung has completely redesigned the door shelves and they are MUCH sturdier now! They are shaped well with great space to them. The fridge shelves are terrific--clean, sleek and conveniently placed, with a convertible shelf to make room for taller items. The one bad thing about them is they aren't very versatile in placement--they really can't be moved from where they are. Fortunately they can be removed if necessary. The Food Showcase door is a simple but super-convenient innovation! We store drinks and snacks that we use most often in that door. It's GREAT with kids (who otherwise love to stand there with the door open trying to figure out where their drinks are...). The "flexzone" drawer I wasn't sure about, but now I wonder how I ever lived without it--it's another fantastic feature with kids! We love drinks--Gatorade, water, sodas, etc., and we have a ton of them around. Now we store them in the flexzone along with other smaller items like yogurt and fruit and other things the kids can find easily without having to dig around the fridge. We haven't had to convert it for anything else yet, but it's nice to know we have the option--we like to occasionally hit a great sale on steaks and this space will be perfect to freeze the excess until we need it. I used to think internet connected fridges were dumb, but now that I have one, I completely understand the usefulness of it. The 'smart things' app on my Samsung phone found the fridge right away--from there I can set the temp of the freezer and fridge, turn the ice-maker off, and even troubleshoot if there's an issue. With a Samsung Smart TV (yes, I like Samsung haha) we even get an indication ON THE TV if there is an issue with the fridge (like the kids leaving the door open...again) and that's come in handy several times already. The redesigned ice dispenser is great--the last few models digital controls were hard to see and difficult for my smaller children to switch from ice to water, etc. This model changes the controls to a simple, attractive push-button design that is very easy to set. Simple is always best, especially when kids are involved. Another nice change--the temperature controls have been moved inside to a much less noticeable area. It sounds dumb, but it's so much better than having a cool, electronic interface on the front--my kids thought the controls were cool...and had no idea they were changing the temperature of the fridge every time they pushed the button to hear the neat sounds it made. Now, it's still easy to set, but it's inside and out of the way, and doesn't hold any interest for my kids at all. This all results in my fridge staying at the same temperature since the last time I set it!!! The big drawback to this fridge is the same as any other french-door design: there's really not a good place to put the ice maker where it won't cost interior space. We upgraded in size a bit from our old Samsung fridge, so it's less noticeable in this model. The only other option is to not have the ice/water dispenser, and with three thirsty kids that's really not an option for us. We'd lose just as much space with a water pitcher and ice trays in the freezer. Overall this is a fantastic, beautiful refrigerator, with some great redesigned features that make it perfect for my family of five!

The unit ( RF28R7351SR black stainless steel) was delivered on time as promised per documentation and followed up by a telephone call. The refrigerator has adequate room for storing plenty of cooked meals, frozen food, and drinks. Food showcase provides quick access to daily needs while minimizing the loss of cool air. A very smart designed by Samsung. The auto-fill water pitcher which I like most includes an infuser inside which allows you to fill in some cucumber, oranges or any fruit to have a fruity water taste. Plenty of shelves to share with every container. The Flexible storage drawer has four temperature settings and has a smart divider for an orderly location of meats, beverages, wine, and snacks. LED lighting designed to beautifully light up the interior of your fridge so you’re able to quickly focus what you want. I use my smartphone to monitor, temperature adjustment remotely. I like this technology. The two side black panels have special finish preventing smudges. The front doors have special polished coating preventing the fingerprint markings. A very quiet kitchen item. Overall, this 2019 refrigerator is beautifully and smartly designed by Samsung professionals. My family is a happy and proud owner of Samsung appliances.

I paid more than I wanted for a refrigerator but this seems well engineered. I've had another Samsung fridge before and really liked the Flex zone drawer. The showcase feature in this one is new to me and is a great idea. You can store frequently used items here and not have to open the whole door letting out the cold air. I love the automatically refilling pitcher inside. This model is wifi enabled and links to Samsung Smart things. It's pretty gimmicky since you can't really do much with it besides change the temperature settings. The phone app doesn't even show you the current temperatures inside. I really don't know what the app is useful for. I certainly like the fingerprint resistant surface, and I opted for the black which really sets it apart from all the typical looking stainless steel appliances out there which to me all look alike by now. This is a HUGE fridge, bigger than our old one in terms of its increased depth, and it's noticeable. Definitely great for a big family. I don't really notice any significant noise even when in the same room, and sometimes it is so quiet I can't even tell it is working. This one is much quieter than an older model Samsung we have.

This is an outstanding item! There is an enormous amount of space in both the refrigerator area, as well as the freezer compartments! The "cooler/snack" area maintains a constant temperature and can be configured for any one of four settings! Extra freezer space? No problem! Ice cold drinks! So cold! And it is fantastic for thawing frozen meats and vegetables without fear of spoilage! The controls are easy to use and are all in one location in the right-hand wall of the refrigerator compartment. To set any control for the unit, merely unlock the controls and set temperatures for the various compartments, turn icemaker on/off or set the auto-fill pitcher inside the left door to refill after each use. Simple to do! In addition, setting up the WI-FI to control aspects of the unit with a smart phone is a breeze! This unit is very stylish and practical! If you are like me and have numerous magnetic souvenirs collected over the years, there is plenty of space for that on the front and sides! As for the food showcase... I no longer need to open my refrigerator door to grab small, daily-used condiments! All my sauces, mustards, catsup, pickles and mayonnaise are at my fingertips without opening the refrigerator door and letting cold air out into my kitchen. Yes, some cold air escapes using the food showcase door, but much less. This saves energy, which in turn saves a few extra pennies on electrical use. All in all, this is one of my better purchases in the past few years! Found it on sale at approximately 30% off the retail price! The total amount of time from Geek Squad arrival to clean up and departure was about 30 minutes! So easy to install and set up!

Beautiful refrigerator which has worked well for us so far with lots of space inside. We had one small instance where the ice maker got stuck and had to open the door and remove a few pieces ice which seemed to clear it up. Other than that, we like the "food showcase" as it makes it easier to grab items quickly without having to open the entire fridge (comes in handy for baby snacks or milk) and the FlexZone drawer is a nice addition and comes some flexibility on where to place things. Overall, this is our first Samsung refrigerator and we are happy with the purchase and would definitely purchase another in the future when needed.

My old refrigerator/freezer died unexpectedly so I was on the hook to buy something available from stock. This model had some things I didn't think I wanted or needed: the "food showcase" door and an integrated water pitcher that self fills. After a month of using it I have to say I LOVE both features. The food showcase door lets you store items for quick retrieval without letting all the cold out by opening the full door. And the metal cooling in the outer door make is easy/safe to store even milk in the door. (Other models don't recommend it because it's one of the warmer places in the fridge.). And what can I say - I am drinking way more water because its filtered, cold and ready to go whenever I want it. Pouring from a pitcher is also easier than filling through the door, even though that option is also available.

our family needed an upgrade from our small fridge and this was a great choice! This fridge is super roomy fits various trips to the groceries, has a nice look to it and the display food case is amazing! My only concern is the the ice maker wont stay off so it makes too much ice, still need to figure that out...

This fridge fits a lot of food, was definitely able to fit all I needed in the freezer and fridge, and the showcase is great to grab your morning drinks without opening the whole fridge, products stay cold and fresh, this is a great nice looking fridge, only complaint is the showcase door sometimes opens along with the whole door

Nice looking black stainless appliance. Adequate room. Ice Maker compartment is bulky and loud. The filtered water pitcher comes in handy when making powered drinks. The Food Showcase feature is cool as well.

Food showcase is very connivance and helpful one thing with Samsung product I do not like ice maker space, taking big amount of space, so even big refrigerator seem not much big over all it is good quality

So far so good I did a bit of research on this model. A few of the other models had some consumer found flaws. I'll check back if something changes my opinion of this refrigerator.

I open the door a lot and it's great to only open the food showcase door. I am also enjoying the water pitcher. I didn't think I would use it but I am using it a lot. It's much better than waiting to fill a water bottle from the door.

Got this last month and so far so good. I was a bit hesitant to get a Samsung refrigerator, but for the price/performance, it cannot be beat. The food showcase seemed a bit gimmicky at first, but now that We have used it for a month, it has been quite handy and used often. The best features are: - Food showcase and easy access to drinks - Auto refilling water pitcher inside - The flex tray - Space inside. So far so good.

This is a true winner!!! Quiet and powerful, cavernous yet pragmatically laid out! Food Showcase, initially scoffed at by the Highest Authority - Wife is now an object of a adoring smile! Retracting shelve won the accolades as did the adjustable shelf! Cold water bucket nestled near the ice dispenser is a very thoughtful and useful innovation. 2 thumbs up!!!

Great refrigerator. Several of the shelves are adjustable. One flips up and 1 slides down for taller items. I love the Food Showcase so the items we use alot are kept there. The separate drawer for other items used frequently is large and temperature adjustable. I personally love the refillable water pitcher. I drink lots of water and the infuser lets me put lemon and limes in it. Always have fresh filtered cold water with lemon and limes in it.

This is an amazing refrigerator. I especially like the food showcase door, which enables access to drinks, etc, without opening the whole door. However, I am disappointed with the ice maker. It is slow, has weird ice cubes, and not well thought-out. Seems like old tech ice maker in modern refrigerator.

LOVE LOVE MY NEW REFRIGERATOR ONCE I PAY IT OFF I WILL BE NEEDING A WASHER AND DRYER AND WILL BE PURCHASING IT FROM BEST BUY

I wanted to wait a few months before I wrote a review but I really love this refrigerator. Fingerprint free is a huge bonus and the showcase door as well. Love the flex drawer as well that you can set at a different temp. Huge improvement over my previous fridge. Thank you, Samsung!