Customer Ratings & Reviews
- Model:
- RF28R7351SG
- SKU:
- 6323228
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Design
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the refrigerator's spaciousness, with many mentioning that it has plenty of space. The flex drawer and food showcase are also well-received features. However, there are significant complaints about the ice maker, with numerous customers reporting issues and needing multiple replacements. Some customers also mention noise and defects as concerns.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size, SpaceCons mentioned:Reliability
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm hoping nothing happens to the frig because I did not buy the extended warranty through best buy. Especially after purchasing and seeing hearing ppl say how their Samsung didn't last long. We shall see in the long run. My family and I have a frig already but we needed something bigger with a growing family. So we kept the old frig in the garage plugged in for extra food drink storage. And we've had that LG for almost 5 years already. Eh at least we will have a back up if anything happens. But so far we love it!! The size space is amazing. Once we figured how to rearrange the top frig with the shelves we were set.
I would recommend this to a friend - Cons mentioned:Ice maker, Reliability
Good refrigerator, bad ice maker
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is awful. It has broken twice in less than a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paul! I'd like to provide this link (https://bit.ly/35EDV3q) to some useful information about what to do if the ice maker is not working properly. ^Jecca
- Cons mentioned:Reliability
Do not buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this for a year and a half and it has quit working and the warranty expired 6 months after we got it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We genuinely value your refrigerator convenience. Our goal is to help you out, JodyA.
It would be awesome if you could tell us more about the refrigerator so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147072800, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Reliability
Terrible purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a Samsung fridge, and I'm incredibly disappointed with its performance. Its temperature regulation is erratic and difficult to manage, often fluctuating wildly between temperatures that are much too warm or cold. It's also very unreliable - it frequently breaks down and needs to be serviced, meaning I have to sacrifice time waiting for repairs rather than using my appliance. Unfortunately, I cannot recommend this product to anyone else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, anon!
We are glad to help you improve your refrigerator's performance.
Most cooling concerns can be resolved by adjusting the refrigerator's settings, practicing proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C).
for the freezer, and 37 °F (3 °C) for the fridge.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
This guide will show you how to level your fridge and make minor leveling adjustments.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
How to level your Samsung refrigerator:
https://www.youtube.com/watch?v=56WIrCOKoiI
You may also refer to page 28 of the user manual for more instructions on leveling the fridge, and pages 38–41 for more temperature recommendations:
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145295980) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
- Cons mentioned:Reliability
Poor Reliability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator Jan 2020. Had 3 services calls since purchase. That is unacceptable for a product in this price range. I have bought other refrigerators with better reliability and quality. I usually buy Samsung products but the quality of the products have been subpar recently.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Chook, I see that you are experiencing some concerns with your Samsung Refrigerator. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143834956. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Reliability
Don't buy this one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already have to have a service call after a month
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there dont, I see that you are experiencing some concerns with your new Samsung Refrigerator and am glad to see you were able to get a speedy repair set up with one of our certified technicians. We are here if you need any further assistance via via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143963530. We are honored to be the trusted brand in your home. ^Brad
- Cons mentioned:Reliability
Garbage product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible It broke as soon as they delivered it. This fridge is garbage. Best buy customer service is so bad I am returning the product instead of exchanging it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144624356.
-Noraina
- Cons mentioned:Reliability
Crapped out after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased / delivered July 14 , 2021. Crapped out today. Ruined everything. 2 months - not very reliable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143786872) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
- Cons mentioned:Reliability
Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator looks great but broke after a few days of use. Samsung customer service is a pain. Not recommended.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142914844. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Ice maker, Reliability
Don't worth the money, very unreliable !!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.even though this product as must of the Samsung product has a very nice design, they really don't last nor give the tranquility of having a reliable product. This refrigerator have a huge issue with the ice maker which keeps frizzing constantly. there is a huge amount of videos in You Tube about how to solve this issue since this is very common and frequent. I have this problem and need to forced defrost the refrigerator at least twice a week. the unit looks very nice and offer very nice features, but it's very unreliable.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had two of these within 8 weeks. The second one now quit working. Do yourself a BIG favor and steer clear of this pile of garbage
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your experience with us. We would love to speak with you further to see what we can do to turn your experience around. Please reach out to us via any of the following outlets and reference ticket number 1140365583.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
- Cons mentioned:Reliability
buyer beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS REFRIDGERATOR!!!!!!!!! I WISH I COULD GIVE THIS ZERO STARS! WE HAVE HAD IT LESS THAN A YEAR AND IT STOPPED WORKING. THEY SENT A REPAIR PERSON OUT TO DIAGNOSIS 4 DAYS AFTER THE THING QUITS (LOST ALL OF OUR FOOD) AND THEN SAID IT WILL BE ANOTHER 6 DAYS + BEFORE THEY CAN GET THE PART IN TO REPAIR....AND THAT IS IF THIS PART IS ACTUALLY THE PROBLEM. I ABSOLUTELY LOVE THAT WE SPENT A CRAP TON OF $$$$ ON A FRIDGE THAT DOESN'T WORK, AND SAMSUNG TRIED TO MAKE OUT LIKE IT WAS OUR FAULT. NO, YOUR CRAPPY PRODUCT IS AT FAULT. CUSTOMER SERVICE IS A JOKE. I LOVE HAVING LITTLES AT HOME AND NOT HAVE A WORKING REFRIDGERATOR, SAID NO ONE EVER!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you taking the time to share your review with us, Andie. Please do not hesitate to contact us through any of the channels listed below if you require further assistance with the repair or would like an update.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145207873) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa