Customer Ratings & Reviews

We replaced our side by side Kenmore Refrigerator with this Samsung 4 door. Overall very good - we like the low maintenance filtered water pitcher that is perfect for filling up our Keurig coffee maker. The other notable is the convenience door for often used items like milk, etc. A slight complaint is that the shelf surface itself is smaller, and makes for a snugger fit than I like - with just a gallon whole milk, quart sized coffee creamer and a quart size nonfat milk carton. The bottom freezer container has plenty of room and way better than our side by side fridge. The operation of the water dispenser is "keep it simple stupid" (KISS) and opening is large enough for filling up larger than normal containers. The bottom of water dispenser is super easy to clean and there is no removable bottom to contend with. The temperature is pretty spot on once you set it. I have checked the interior of the freezer and other compartments with several thermometers. The shelves are well thought out with hinged/swingable motions can be retrofitted to your storage needs. Only one shelf, top right can be removed if needed for larger holiday or party sized items. Perhaps here's a way to remove shelves when needed, but not easily, that we could see. The black stainless steel finish is awesome looking and yes, fingerprints are hard to find, and that's with a curious 3 year old roaming about. Lastly, out of curiosity I loaded the SmartThings app and have not used it much, but seems to have some features I will use soon. It gives me the temperature(s) and lets me know when the door is open/closed. Water filter condition and also there is a content and expiry records you can input, but I don't use any of that. Bestbuy made it easy to purchase with their payment plan, and we also opted for their extended warantee as we have had great experiences with the geek squad in the past. The delivery was without drama, professional and relatively quick. Lastly, we will always consider purchasing in an appliance at Bestbuy before others as the whole experience is seemless from the sales team to the delivery to the repair services (I'd needed) to most importantly their price match guarantee. This refrigerator went in sale the week after, and one call to the customer service rep and the difference was adjusted. Thank you Best Buy!

This refrigerator delivers on all points. Love the filtered water and ice, lots of space and versatility for everything! It’s freezer is super roomy and we love the flex zone drawer. It keeps all our beverages at just the right temperature. Showcase door is wonderful for milk and other frequently used items while still keeping them nice and cold. I guess if I had one issue, it would be you need to hold the glass up to the ice dispenser opening when getting crushed ice or a few go out the sides. Otherwise, we all love it! Did I mention how convenient the auto filling pitcher is? Awesome!

Spacious beautiful smart awesome I love this Samsung beauty with the range to match. Great temperature control from bottom to top

Bought this refrigerator to replace my LG refrigerator that gave out in just 3 years. I like the French door style and the extra drawer for drinks or wtat you need more of is an excellent feature. I like the smart device connectivity that let's you monitor or change temp set up and icemaker. Each are has separate temp controls and you can put them on super cool if you add a bunch of stuff at once to make sure it gets cooled down in a timely manner. Top notch delivery and set up service through geek squad. Very satisfied with my purchase so far.

The Samsung 28R7351SG/AA is the perfect fridge for our family of five. It has many innovative features to it that I wasn't entirely sure about at first, but have completely won me over now that I've used them. First, it's a gorgeous color! The 'black' stainless steel color that Samsung offers is just great, and looks very sleek--plus, as an added bonus, magnets actually stick to it! With 3 kids this is kind of important for hanging art, reminders, etc. Also, the fingerprint-resistant finish is great (see: 3 kids). The door shelves on my old Samsung were very flimsy. We had to replace two of them in the three years we had the fridge. Samsung has completely redesigned the door shelves and they are MUCH sturdier now! They are shaped well with great space to them. The fridge shelves are terrific--clean, sleek and conveniently placed, with a convertible shelf to make room for taller items. The one bad thing about them is they aren't very versatile in placement--they really can't be moved from where they are. Fortunately they can be removed if necessary. The Food Showcase door is a simple but super-convenient innovation! We store drinks and snacks that we use most often in that door. It's GREAT with kids (who otherwise love to stand there with the door open trying to figure out where their drinks are...). The "flexzone" drawer I wasn't sure about, but now I wonder how I ever lived without it--it's another fantastic feature with kids! We love drinks--Gatorade, water, sodas, etc., and we have a ton of them around. Now we store them in the flexzone along with other smaller items like yogurt and fruit and other things the kids can find easily without having to dig around the fridge. We haven't had to convert it for anything else yet, but it's nice to know we have the option--we like to occasionally hit a great sale on steaks and this space will be perfect to freeze the excess until we need it. I used to think internet connected fridges were dumb, but now that I have one, I completely understand the usefulness of it. The 'smart things' app on my Samsung phone found the fridge right away--from there I can set the temp of the freezer and fridge, turn the ice-maker off, and even troubleshoot if there's an issue. With a Samsung Smart TV (yes, I like Samsung haha) we even get an indication ON THE TV if there is an issue with the fridge (like the kids leaving the door open...again) and that's come in handy several times already. The redesigned ice dispenser is great--the last few models digital controls were hard to see and difficult for my smaller children to switch from ice to water, etc. This model changes the controls to a simple, attractive push-button design that is very easy to set. Simple is always best, especially when kids are involved. Another nice change--the temperature controls have been moved inside to a much less noticeable area. It sounds dumb, but it's so much better than having a cool, electronic interface on the front--my kids thought the controls were cool...and had no idea they were changing the temperature of the fridge every time they pushed the button to hear the neat sounds it made. Now, it's still easy to set, but it's inside and out of the way, and doesn't hold any interest for my kids at all. This all results in my fridge staying at the same temperature since the last time I set it!!! The big drawback to this fridge is the same as any other french-door design: there's really not a good place to put the ice maker where it won't cost interior space. We upgraded in size a bit from our old Samsung fridge, so it's less noticeable in this model. The only other option is to not have the ice/water dispenser, and with three thirsty kids that's really not an option for us. We'd lose just as much space with a water pitcher and ice trays in the freezer. Overall this is a fantastic, beautiful refrigerator, with some great redesigned features that make it perfect for my family of five!

I am delighted with my new Samsung refrigerator. It looks great in my new kitchen. I love how the shelves are designed giving good space to pack everything. It works well and the panel selection to set the temperature is easy to use. .

The unit ( RF28R7351SR black stainless steel) was delivered on time as promised per documentation and followed up by a telephone call. The refrigerator has adequate room for storing plenty of cooked meals, frozen food, and drinks. Food showcase provides quick access to daily needs while minimizing the loss of cool air. A very smart designed by Samsung. The auto-fill water pitcher which I like most includes an infuser inside which allows you to fill in some cucumber, oranges or any fruit to have a fruity water taste. Plenty of shelves to share with every container. The Flexible storage drawer has four temperature settings and has a smart divider for an orderly location of meats, beverages, wine, and snacks. LED lighting designed to beautifully light up the interior of your fridge so you’re able to quickly focus what you want. I use my smartphone to monitor, temperature adjustment remotely. I like this technology. The two side black panels have special finish preventing smudges. The front doors have special polished coating preventing the fingerprint markings. A very quiet kitchen item. Overall, this 2019 refrigerator is beautifully and smartly designed by Samsung professionals. My family is a happy and proud owner of Samsung appliances.

I LOVE my fridge. I show it off to everyone that comes to my home, demonstrating the drawer and how much room is in the freezer. How smooth the silent the drawers are. My I use that showcase door ALL THE TIME. I love quickly accessing milk and creamer w/out losing much temperature with that door. My 2nd favorite item is the pitcher. I often add cucumbers or lemons and drink my infused water daily. Just remember to use the ice machine daily so it doesn't freeze over. I learned that lesson the hard way.

I purchased this refrigerator after our old one started breaking. I was looking for a bigger unit with more storage and this one seemed to offer some of the space options that my old unit did not have. For the most part I am happy with this model compared to my last model but here are a few things that I do not like about this refrigerator; (1) There is no light in the freezer section. That absolutely makes no sense to me. Why would they not put a light in the freezer? If I go to get something out of the freezer with the kitchen light off, I cannot see anything. I was thinking that maybe something was not hooked up correctly but the manual does not indicate that there is supposed to be a light in the freezer. Again, it makes no sense since one needs to be able to see in the freezer as well as any other section of the refrigerator. I would not have bought the refrigerator if I had known this before purchasing. (2) The door-in-door or food showcase seems useless. It claims to save energy by not opening the whole door. However, when you just open up the showcase door it seems that just as much cool air comes out as if you opened up the whole door. The only thing that does not open is the bezel of the door which is not very big. While I like being able to grab a gallon of milk, it really does not seem to serve a purpose. (3) I really do not like not having adjustable door shelves. While I like the fact that there are quite a few shelves on the two doors, I really do not like that they cannot be adjusted to my liking. A couple of shelves on the left door are completely useless. The only jars or products that fit in them would be the size of baby food jars. Unless you have a baby, nothing else fits. As to the other shelves some of them are just too narrow or not tall enough for taller condiments or bottles. Again, the shelves are better than my last refrigerator, but overall I just wish I could adjust the door shelves to my taste. (4) You have to kind of push hard for the doors to close. If your hands are full it can be a little difficult. Many times when I think I've shut the door, it is still opened. Things I like: (1) I like the second drawer or flex drawer as it does provide extra space and I like the fact that it has different temperature settings. (2) I like the fact that in the main unit, two shelves are flexible where you can push them in or fold them back for added shelf space. (3) The water jug is nice and I like the fact that it automatically fills up. However, the pitcher seems to leak when pouring water into a glass. I cannot seem to get it to stop. I think it is a design flaw. (4) I like being able to control the temperature of the refrigerator by an app on my phone. Overall, I do like the refrigerator and it was a pretty good value. There are some things that need improved but for the most part I think it will work fine for my family

I love the design of this refrigerator. The bottom freezer is spacious and I love the extra drawer for easier access to contents. The refrigerator drawer is convenient for short flatter items with the ability for a variety of temperature abilities for wine, dairy and meat. The main area and doors are designed for easy cleaning and storage. The shelves in the doors are removable great for salad dressings, and condiments the lift the whole tray to set on the table use. There is a water pitcher in the door that automatically refills, great feature!! The shelves in this unit have a mixed review. One narrow shelf flips up to accommodate taller items which I like. Another shelf has half shelf the slides under to accommodate taller items, I prefer the shelf that flips up. Most are easy to remove and clean. Couple of problem areas. One is the bottom shelf with the crisper drawers. The frame of the crisper drawer has a glass shelf that if you have spills, will seep under the glass and that frame is very difficult to remove from the refrigerator to clean. I had to go to You Tube to figure out how to detach and clean. Second is the ice maker!! You have to lift and pull to get the drawer out of the ice maker. If you do not use alot of ice, the bin fills and the cubes freeze together and eventually the dispenser will not work. My solution is to completely empty the ice bin once a week. So far this has worked to keep the ice maker working. Samsung has design issues to address on those two issues and they will have the perfect refrigerator design. I love this refrigerator as I love to cooks and this spacious refrigerator is perfect for high traffic and large families. I have given this excellent rating because I love this design, taking into consideration there are a couple of issues for Samsung and consumers to consider.

This fridge has a lot of space which is what we needed. We have found that the refrigerated drawer is not very useful for us and would have preferred more main fridge or freezer space. The multi-function right door can be bothersome if we have multiple items store there and accidentally open the first layer of the door and items fall out. The temperature controls and door alarm are nice features. The biggest problem we've had is that the ice machine stops working if we don't use the ice function frequently enough. Online forums suggest that this is a common problem.

This is an outstanding item! There is an enormous amount of space in both the refrigerator area, as well as the freezer compartments! The "cooler/snack" area maintains a constant temperature and can be configured for any one of four settings! Extra freezer space? No problem! Ice cold drinks! So cold! And it is fantastic for thawing frozen meats and vegetables without fear of spoilage! The controls are easy to use and are all in one location in the right-hand wall of the refrigerator compartment. To set any control for the unit, merely unlock the controls and set temperatures for the various compartments, turn icemaker on/off or set the auto-fill pitcher inside the left door to refill after each use. Simple to do! In addition, setting up the WI-FI to control aspects of the unit with a smart phone is a breeze! This unit is very stylish and practical! If you are like me and have numerous magnetic souvenirs collected over the years, there is plenty of space for that on the front and sides! As for the food showcase... I no longer need to open my refrigerator door to grab small, daily-used condiments! All my sauces, mustards, catsup, pickles and mayonnaise are at my fingertips without opening the refrigerator door and letting cold air out into my kitchen. Yes, some cold air escapes using the food showcase door, but much less. This saves energy, which in turn saves a few extra pennies on electrical use. All in all, this is one of my better purchases in the past few years! Found it on sale at approximately 30% off the retail price! The total amount of time from Geek Squad arrival to clean up and departure was about 30 minutes! So easy to install and set up!

This is a really good refrigerator- temperature stays where it is set. The third drawer is useful but takes away from the overall space. The interior shelves aren’t adjustable (except 1) so limited space for really tall bottles. The water pitcher is a nice feature, the ice is pretty cloudy.

Love this refrigerator. I mainly bought it for the pass through door and refillable water pitched but I noticed it connects with Bixby and smartthings so I'm able to control my fridge's temperature. I love the amount of space I get with 3 compartments to store everything.

Love this fridge! I wanted the large top fridge section, the middle drawer temp can be changed which makes it nice for colder items if needed, freezer is standard like all others. Not only do you have the water/ice dispenser outside the fridge but the pitcher inside automatically fills up after each use if you decide to use that. The pitcher is great to add fruit. The top right door is great to have small items for easy access. The fridge is also magnetic!

This is a great looking fridge with good features. But the 10lb icemaker is TERRIBLE at this price point. Shelf space is also very limited for taller items. Door space is cramped as well. The fridge is quiet and temperature is adjustable for different compartments. The doors have to be closed completely shut by hand and are sometimes, easily left open. If the doors are left open, there is an alarm that will sound as well as a notification to your smartphone. There is great lighting in all compartments, fingerprints and smudges wipe off easily. The water pitcher is a great feature as well. This fridge is 28 cubic feet and is replacing a 25 cubic foot unit. The old GE unit is much better as far as space in the fridge area and icemaker. I am very. disappointed with those aspects in a $3k unit. Other than that, its a great fridge for a medium to small family.

I have not owned this long enough to know if will last longer than the LG I had for only 2 years but I sure hope it does! It is a great fridge! The self filling water picture is so convenient. I can more easily fill up the coffee maker and the pets' water bowls. The middle section that can adjust temperatures has also simplified my life. We go through a lot of meat both for ourselves and our dogs. It is so nice to have that meat completely separate from the rest of the food. As long as the compressor continues to work for many years, I will be recommending this refrigerator!

I love this purchase. Lots of room for a family of 4. Great looking fridge....if I could I would buy anoher one...lol I love the fact that I can program the temperature on both the fridge and the freezer.

We recently purchased this fridge! So far we love it! Lots of room! Bright lights! I also love the water filler and the flex drawer which gives you the option for the temperature settings!

Lots of space there a versatile with the extra drawer that you can adjust the temperature for whatever you may have in there whether it be me or whether it be a bottle of wine