Customer Ratings & Reviews

I've only had this fridge a couple of weeks, but so far I'm pretty happy. It is quite large, so my brain is still getting used to the amount of space it takes. But the features! I haven't really used many of the smart features yet, but my other new appliances were smart, along with most of my house, so I figured I might as well go for it. I didn't really find a need need for the Family Hub version, although I wanted to want it. It didn't really offer much more than having a tablet or smartphone onhand does, with the exception of allowing you to look inside the refrigerator without opening the door (but then you lose the door-in-door which i wanted more). Other than that, nearly all the other features can be handled by one of the many other devices you probably already have in your house or your pocket, and the Smart Things app. And for a 1,000 bucks, I can grab my tablet and keep it on the counter next to the fridge if necessary. Pros: 1 - The the drawers slide easily, feel sturdy, and the water pitcher fills really fast. I like the detail of the flip-down metal arm to keep items on the right door from falling out when you open it. Also, the easy-access door has come in quite handy for quickly grabbing a protein shake, Gatorade or butter instead of having to open the entire door to grab one small item. 2 -The Flex Zone is really cool. It's great for dividing the drawer for each person in the house, different categories, etc. The sliding steel divider accommodates up to 28 1/4" x 16", or any dimension within that range, So if you have large deli platters or are marinating large trays of meat, this this is an ideal space to do it.. The drawer is only 5" tall, so you won't have have a lot of vertical space, but I'm able to store 2 1-dozen egg cartoons on top of each other with no trouble. I saw varying reviews and product descriptions before buying this fridge that mention that the Flex Zone can be used as extra freezer space. That is incorrect. It has a range of 41ﾟ down to 30°F, which is not freezer temperature (0°F). 3 - The freezer storage is really huge. I was unsure if the depth of the bottom drawer would be enough to hold, for example, a 24-pound frozen turkey. Happily, the bottom freezer drawer is quite deep, and with the movable vertical divider, you could even store a large box up to 15" x 15" on one side. And if your bird (or other other frozen item) is tall, the upper freezer drawer lifts out and allowing you a few more inches of vertical space (up to 18" tall). I would caution, however, that the drawers are made of plastic, so anything overly heavy might cause damage. The plastic is not thin, but I would worry about bending or cracking it if the item was too heavy in one spot. 4 - When opening the lower freezer drawer, the upper drawer comes out a little automatically to the perfect point so that you can easily access the items in the bottom bin, or reach in and side the top drawer to its full extent without much effort. 5 - The ice and water dispenser "window" is generously wide. I can hold up a medium sized saucepan to fill directly, but it did make kind of a mess with ice chips escaping behind the pot. The only real cons are: 1 - The 2 shelves on the right side only have 3 positions available, and only 1 on the left (no options), And both left and right doors have zero bin placement options, so there's not much flexibility for your vertical storage space. The design tries to make up for it with a flip up shelf on the top left and a drop shelf on the lower right side which which converts that shelf into only half its depth so tall stuff can be stored on the front of the bottom level (blocking any items in the back). The flip up shelf on the left clicks into to the shelf on the right, However, if you have lowered the right shelf then that flip up shelf has no lateral support in the center. It does not hold much weight, so even though it is now the perfect height for canned drinks, the structure is not strong enough to stay level with much weight on it. The engineers could have added plastic or nylon straps from the ceiling to act as supplemental vertical support, or a metal rail on the right side of the shelf. 2 - The vegetable bins on the bottom of the refrigerator are not very deep (~6"). So if you are one to buy a huge head of lettuce, cabbage, or if you want you want to chill anything larger than a small melon, it is not going to fit in the drawer. 3 - The drip reservoir under the water and ice dispenser is shamefully shallow. I slowly dripped 2 oz of water into the trough. At exactly the last drop it spilled over. If the the water was not being added very carefully, it would have spilled over long before that. There's no reason that could not have been a bit deeper, especially since that is the most likely place where kids will fill up their cups. 4 - It is also a little disappointing that there's no easy-access ice bin that you can take out and dump into a cooler. Certainly you could make ice cubes with trays in the drawer. However, you will have to be careful opening and closing that drawer until the water has frozen over, and you won't be able to make very much at one time. It will end on a positive note that is not specific to this refrigerator, but to the Samsung smart appliance line. The Smart Things app that you will use to connect your refrigerator to your smart home was extremely fast and easy to set up. Also, there are features in the app which which are available on the Family Hub version without having to pay an extra grand for a screen on your door. You can control the temperature in all of the zones, turn your ice maker on and off, turn on/off power cool and power freeze, monitor your energy use, self-diagnosis and technical support, and so much more. Some of these features are also accessible through your smart home assistant. For example, I can use Alexa to turn my ice maker off if I'm going out of town and I forgot to do it before leaving without using the Smart Things app, Or just ask Alexa to check and adjust my refrigerator temperature using my voice from the couch. The main thing that it adds (that is a selling feature of the Family Hub version) is the ability to keep track of your refrigerator inventory with a photo, location (fridge/ freezer/Flex), and expiration date, with notifications available. This might not be useful to some people, but a reminder to eat that ice cream before it goes bad could make the difference between an average day and a good one. :)

The fridge works great the features like the water piture and peek a boo door are awesome. The only big negative is the bottom shelf where the drawers go in does not come out and it has a lip between the drawer hardware and shelf that a spill got into and is impossible to clean without unscrewing a bunch of things including the water filter which I don't want to mess with.

Purchased November-2019, started having problems with icemaker, they came and "fixed it", it accumulates water from left over ice in the ice tunnel and leaks water, now also only we get crushed ice, the cubed ice feature does not work, also the icemaker freezes over after after 4-6 month and you cannot open the ice compartment and have to use a hair dryer to open it up, now the ice gets stuck

I enjoy the use of my refrigerator but I have problems opening my ice maker

Love the storage! We went from a counter depth side by side doors to this four door model. We use the middle drawer for drinks. And it works great. We use the condiment door more than I thought we would. Only 4 stars because the ice maker makes small ice that melts quickly. And if we need to dump the ice into a ice chest, remaking a full ice bin takes quite a while.

1. We absolutely love this refrigerator. We especially love the 2nd pull out drawer where we keep our mest and cheeses. Others keep soda / beverages in there but we have a soda fridge in the garage. 2. I would have given this a 5 star - except that there is an automatic filling water pitcher inside the left door. It also has an infuser so you can flavor the water. We love this pitcher... The water pitcher is NOT dishwasher safe. There is no signage stating that it is not dishwasher safe. We had lemons and limes in the infuser so we wanted to clean it quick before putting more water in it. We put it in the dishwasher and the pitcher itself changed shape so the lids won't fit on it. Oh yeah - if you google this - apparently many people have done this and it's 100 bucks for a replacement pitcher. Again, we love the fridge - we just wish we had been made aware about he water pitcher's limitations.

Shelving on this refrigerator are smaller than my other one. I had the Samsung just like this one without the middle drawer. I posted pictures of the drawers. Even the vegetable drawers a short. You can’t tell this when you look at it before you buy but when you have a family and put stuff in it. The freezer part is the same. They forgot my drawer when they delivered mine and it is being shipped. It also was scratched when I received it and this will have to be taken care off.

Salesman was great to work with. Delivery men were pleasant and worked quickly. They installed the refrigerator and the water supply line and moved the old refrigerator to our garage. After the delivery men left, we noticed a scratch on the hingeside edge of the door. The second issue is the lack of adjustments for the refrigerator compartment shelves. This is something we should have looked at at the store. As it is just my wife and I using the fridge, this should not get in the way. Everything else about this purchase was superb.

It really nice and spacious refrigerator , I’m really like it , the ice have a really good taste and the double door , easy to take things you use it everyday . I highly recommend it !

Beautiful Refrigerator, setting the temperature was a real headache without the instructions. My refrigerator also missing a shelf in the door.

So far, good product. Very spacious, looks great and easy to operate. Only downside is lack of flexibility in adjusting shelving.

Missing part on the bottom freezer.the inside items holder

We recently purchased this refrigerator. Love the middle drawer for snacks. The ice maker is decent, but it does take awhile to dispense. I like the ability to just open the door to grab milk or a commonly used item. Refrigerator is fairly quite.

Very happy with the products. The installation crew was kind and courteous. The appliances were delivered recently, Still getting use to the Functions

We have had this refrigerator for almost a month. It is in my opinion the most feature rich on the market. So far we haven’t had any problems with this unit.

It's not flawless. The look is fantastic with the black stainless steel. My wife and I were hesitant to get an ice maker in the door and we're still on the fence about it. It does make a fair amount of noise (not awful), but our main concern is any time we try and use the ice dispenser it seems like it takes a lot longer than necessary to start trying to get ice out (and working too hard for something that should be pretty automatic). But we love the refilling water pitcher in the door and the LED lighting on the inside is second to none. Next model would do well with adjustable shelves in the door instead of being stuck with what the manufacturer makes us use. But overall, very good fridge.

I purchased this refrigerator after our old one started breaking. I was looking for a bigger unit with more storage and this one seemed to offer some of the space options that my old unit did not have. For the most part I am happy with this model compared to my last model but here are a few things that I do not like about this refrigerator; (1) There is no light in the freezer section. That absolutely makes no sense to me. Why would they not put a light in the freezer? If I go to get something out of the freezer with the kitchen light off, I cannot see anything. I was thinking that maybe something was not hooked up correctly but the manual does not indicate that there is supposed to be a light in the freezer. Again, it makes no sense since one needs to be able to see in the freezer as well as any other section of the refrigerator. I would not have bought the refrigerator if I had known this before purchasing. (2) The door-in-door or food showcase seems useless. It claims to save energy by not opening the whole door. However, when you just open up the showcase door it seems that just as much cool air comes out as if you opened up the whole door. The only thing that does not open is the bezel of the door which is not very big. While I like being able to grab a gallon of milk, it really does not seem to serve a purpose. (3) I really do not like not having adjustable door shelves. While I like the fact that there are quite a few shelves on the two doors, I really do not like that they cannot be adjusted to my liking. A couple of shelves on the left door are completely useless. The only jars or products that fit in them would be the size of baby food jars. Unless you have a baby, nothing else fits. As to the other shelves some of them are just too narrow or not tall enough for taller condiments or bottles. Again, the shelves are better than my last refrigerator, but overall I just wish I could adjust the door shelves to my taste. (4) You have to kind of push hard for the doors to close. If your hands are full it can be a little difficult. Many times when I think I've shut the door, it is still opened. Things I like: (1) I like the second drawer or flex drawer as it does provide extra space and I like the fact that it has different temperature settings. (2) I like the fact that in the main unit, two shelves are flexible where you can push them in or fold them back for added shelf space. (3) The water jug is nice and I like the fact that it automatically fills up. However, the pitcher seems to leak when pouring water into a glass. I cannot seem to get it to stop. I think it is a design flaw. (4) I like being able to control the temperature of the refrigerator by an app on my phone. Overall, I do like the refrigerator and it was a pretty good value. There are some things that need improved but for the most part I think it will work fine for my family

Bought this refrigerator during the pandemic, the delivery experience had my blood pressure up for days. Best Buy claims all these "CDC and delivery guidelines" are in place, but when your appliance shows up its all smoke and mirrors. One guy at least had a mask on his chin, the other guy didn't even bother trying to pretend to wear one. And the one delivery guy was so rude I almost kicked him out of my house and had him take the fridge with him. But I guess that's a separate review. The fridge itself is wonderful. The design of the ice maker is slim yet wide enough to provide ample ice for a family of 4 without encroaching into the storage space. I had a small gathering of friends (socially distanced) and served cocktails, the ice maker kept up with 3 of us using it non-stop for almost 6 hours. The LEDs add a touch of elegance and my wife and I love the different shelf configurations for storage options. The flex zone is a game changer, most of the items that used to clutter our fridge now have their own dedicated space. The freezer has plenty of room, and its own LED light in the drawer is a nice touch. The overall build quality of the appliance looks and feels premium, and its nice to a have a fridge where magnets actually stick to the front of the doors. The black stainless steel finish is amazing Now for the water pitcher. This was one of the key selling points for my wife and I. Both of us will fill a 40oz water bottle and take it with us before we leave for work, so an auto-fill pitcher was a no brainer. Apparently there is a known issue with the pitcher leaking from the lid. This happened to us as well, and I nearly went mad trying to find a solution online. Supposedly even the replacement pitchers suffer from this same defect. Luckily I found a solution on some message boards: place a rubber band around the seal of the lid to add thickness to the seal. Problem solved. This issue is the only reason I subtracted a star ( I won't blame Samsung for the delivery experience). I got this fridge on sale for $2400, no regrets at that price.

Perfect size and layout. Ice maker is no longer working after 2 years (emailing/calling Samsung right now). Ice maker is very slow to dispense ice. Overall a great model and fridge... sucks that the ice maker stopped working after only 2 years of use. It will fill with water but only dump if you use the test button on the ice maker.. otherwise it just sits there and never tells it to dump.

This is a great refrigerator, love almost every aspect of it. Works very well, gets very cold, has a ton of storage space. My one complaint is that the ice maker is not great, and the water from the ice maker comes out in a very weak flow. Not sure if there's an adjustment that could be made, but I haven't been able to figure it out so far. That is the only reason this does not get 5 stars. But overall it is a fantastic product.