Customer Ratings & Reviews

If I could give this fridge -1,000 stars I would. We bought the fridge open-box from the outlet location and had Geek Squad install it for us. That process was great and the fridge was wonderful for the first 10 months. Come month 10, the fridge stops cooling in both the refrigerator and freezer areas. Geek Squad came out after a week to take a look and said Samsung needed to look since it was less than a year old and under manufacturers warranty. Wait another week, and Samsung comes out to say that the compressor is broken and another “closed systems specialist” needs to come fix it, but rest assured they’ll come with all the parts to do so. Wait another week and that specialist comes and says they can’t fix it, it’s broken and needs to be replaced. Call Samsung. So I do, and they say that they’ve issued the refund to Best Buy and I need to go through them for the replacement. I call Best Buy, and the fridge is no longer in stock so they refer me back to Samsung. I can’t keep track of how many people from Samsung I spoke to. It had to be at least 20 people all telling me something different. I finally learn that since the money was sent to Best Buy, we had to get it returned to Samsung. Wait another day. At this point it’s been over one month with no fridge. I still have no fridge. I bought a mini fridge of Facebook and buy ice every day on my way home. Wasting more of my money. I fight with Samsung on numerous occasions because they keep telling me they’ll refund my purchase price (890$) for a 1500$ fridge I bought open box on a great deal. So no, a refund is not adequate. It’s not my fault this fridge broke in 10 months! Do the right thing and replace it! So finally 6 weeks later I see the fridge is available on Samsungs website and that’s when they agreed to replace it. For what a pain this was, and the nasty customer service I experienced, I will literally NEVER EVER purchase a Samsung product again. Pitiful.

Great fridge nice and big with space. Alot of space and the temp on the side is great

Love the adjustable shelves and sliding tray in the freezer

The refrigerator was just as expected which is great. The delivery guys were pretty good and did set it up and explained the details.

Excellent buy Samsung is always the Best Buy no issues

Sweet fridge with great cooling technologies i would buy again

So far nice product, works well makes ice fast lots of storage

The largest and the best fFrench Door We've ever owned

Its great to be able to look into the refrigerator at eye level and get exactly what I am looking for. The lighting is excellent, shelving can be adjusted according to your need. The large draw that runs the width of the unit another plus. Shelves on doors are deep and can hold so many items. Room to spare.

First, I would like to say how amazing my delivery guys were. They were very sweet and helpful. Anyway, I love the new fridge. Perfect

It’s nice refrigerator so far it working fine. I like it

working great would purchase again if ever i need one

did not receive the 100 gift cardthat was advertised.

Good quality refrigerator. We always buy this model.

Great product and the delivery guys were wonderful!

Very quite. The gap between the doors is slightly uneven and it cannot be adjusted for this model. Manual is outdated and Samsung chat not very helpful.

Great stuff. Would recommend to family and friends.

Great Refrigerator. unfortunately the shipping plastic was poorly removed by the delivery team. The didn't even try on the freezer drawer. Looks terrible.

Nice and spacious fridge. I love it! I would like larger freezer area.

This refrigerator looks really nice and does exactly what I wanted it for. The delivery people were very polite and on time.