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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 396 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 3.9 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers are satisfied with the smart features, spacious interior, flex zone, tablet, camera, design, shopping list, and fingerprint-resistant surfaces of the 28 cu. ft. 4-Door Flex French Door Smart Refrigerator with Family Hub. However, some customers have expressed concerns about the ice maker's slow production and unreliability, as well as the refrigerator's high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 396 reviews
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and easy to use. I use it everyday without any issues. I would recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good fridge to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't use the freezer as much. I like that the bottom right side can be set up as a fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the look and smart features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scheduled an in home consultation. I was assured that I was purchasing the right size and the consultant provided recommendations. He arranged for me to meet with the Appliance Manager at my local store.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback. ^Lo Samsung

  • Rated 5 out of 5 stars

    I love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone through 3 changes of appliances in the past 3 years, I have to say I’m in love with my new fridge!! I can’t belive how technology has grown and evolved that I have a table on my fridge! How cool is that!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Fridge but had troubles with installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Refrigerator works very good. The instructions by Best Buy were unclear though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator but small room inside. It will be great with more compartment storage.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback, Prince28. ^Lo Samsung

  • Rated 4 out of 5 stars

    Lots of nice features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lot of neat features with this fridge. Not sure how necessary they all are.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerate with technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's perfect where there is an option for one section to control the temperature for wine/cheese/meat/veggies. My cheese/meat/veggies stay fresh for a longer period than the old refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Luxury

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is everything from the look, the space, the features!!! I’m still learning all the different features but, I love it! I’m very happy with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart Things app won't work on Pixel 3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My pixel 3 won't connect to the refrigerator... Fortunately my wife's Pixel 2 did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's Everything!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It's everything! I am not tech savvy, but it was tech friendly and I was able to maneuver through the set up with ease. It was worth the wait!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for all needs and so convenient!!! Only about a month use and i love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesomeness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge especially since my daughter has it now when my grand babies come over they will have a familiar fridge. Additionally, I like how I can set up a fridge just for them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    wonderful appliance.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product, very good, but Gray Ice color looks not satisfying...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    BEST FRIDGE EVER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best fridge ever. Love the screen and love seeing the inside of the fridge from anywhere in the world. We were showing some people in Aruba what was in our fridge !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge very easy to use and navigate through. I love the speaker on the fridge it's pretty loud for a refrigerator but I love cranking up the music when im cooking

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I'm happy to hear that the features of the family hub are making cooking more fun! Thank you for choosing Samsung. ^Lo Samsung

  • Rated 5 out of 5 stars

    Love the fridge and screen

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the water filter and ice machine especially during these times when corona virus is here, no need for bottled water. Bough 2 filters so I'm set for the year.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Less 3 party Apps Integration

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is fine but, It's now time for Samsung to start working on integration with other reputable 3rd party apps for better end user experience. The ring app integration is available but, missing some features.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi SurKumar! We really appreciate you sharing your insightful feedback about your experience. Samsung values the thoughts and opinions of all our customers. ^Jecca Samsung

  • Rated 5 out of 5 stars

    Amaze balls

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is not only cool, it also does a great job cooling! Buy it, none of the ones now have ice masters now they come with the new ice max.... love it no problems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the online ability for apps!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great Frig. I like the availability to access the apps online. The bottom right frig is like a bonus, keep my drinks cold and very accessible. It's the best!!

    I would recommend this to a friend