Samsung - 28 cu. ft. 4-Door Flex French Door Smart Refrigerator with Family Hub - Black Stainless Steel

Name: Samsung - 28 cu. ft. 4-Door Flex French Door Smart Refrigerator with Family Hub - Black Stainless Steel
Brand: Samsung
SKU: 6196192
Rating: 4.2 (396 reviews)

Model: RF28N9780SG

SKU: 6196192

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Key Specs
- Color Finish: Black stainless steel
- Product Height: 71 9/10 inches (The out of box height of the item. Height is measured as the vertical distance from the bottom of the item to the top as it would be primarily used or placed.)
- Product Width: 35 4/5 inches (The out of box width of the item. Width is measured as the horizontal distance from one side of the item to the other as it would be primarily used or placed.)
- Height To Top Of Refrigerator (Without Hinges): 70 4/5 inches (Height from bottom of refrigerator to top of the door, without the top hinges.)
- Height To Top Of Door Hinge: 71 9/10 inches (Height from bottom of refrigerator to top of the door, including the top hinge.)
- Depth Without Handle: 34 3/10 inches (Measurement from the back of the product to its front (with door closed), not including handle.)
- Depth With Handle: 34 3/10 inches (Measurement from the back of the product to its front (with door closed), including the handle.)
- Total Capacity: 27.9 cubic feet
- Refrigerator Style: French Door
- Lighting Type: LED
- Ice Maker: Yes
- App Compatible: true (The product can be connected to a program or software application on a mobile device, which then receives collected data from the product.)
- Works With: SmartThings, Amazon Alexa (Compatible with or able to be connected to other smart devices or applications.)
- Voice Assistant Built-in: Bixby, Amazon Alexa (A digital assistant built into the device that uses voice commands to answer questions and control smart devices.)
General
- Brand: Samsung
- Model Number: RF28N9780SG
- Product Name: 28 cu. ft. 4-Door Flex French Door Smart Refrigerator with Family Hub
- Color: Black Stainless Steel
- Color Finish: Black stainless steel
Dimensions
- Product Height: 71 9/10 inches (The out of box height of the item. Height is measured as the vertical distance from the bottom of the item to the top as it would be primarily used or placed.)
- Product Width: 35 4/5 inches (The out of box width of the item. Width is measured as the horizontal distance from one side of the item to the other as it would be primarily used or placed.)
- Product Depth: 34 3/10 inches (The out of box depth of the item. Depth is measured as the distance from the front of the item to the back as it would be primarily used or placed.)
- Height To Top Of Refrigerator (Without Hinges): 70 4/5 inches (Height from bottom of refrigerator to top of the door, without the top hinges.)
- Height To Top Of Door Hinge: 71 9/10 inches (Height from bottom of refrigerator to top of the door, including the top hinge.)
- Standardized Width: 36 inches (An approximated measurement (exact width may differ slightly) determined by the manufacturer in accordance with industry standards. Standardized sizes are intended to assist consumers when purchasing appliances and planning for installation.)
- Counter Depth: false (The product case installs flush with the depth of standard kitchen counters to provide a built-in appearance.)
- Depth Without Handle: 34 3/10 inches (Measurement from the back of the product to its front (with door closed), not including handle.)
- Depth With Handle: 34 3/10 inches (Measurement from the back of the product to its front (with door closed), including the handle.)
- Depth Without Door: 29 1/2 inches (Measurement from the back of the product to its front, not including the door.)
- Depth With Door 90 Degrees Open: 49 inches (Measurement from the back of the product to its front, with the door open at a 90-degree angle.)
- Product Weight: 364 pounds (The out of box weight of the item.)
Capacity
- Total Capacity: 27.9 cubic feet
- Refrigerator Capacity: 16.4 cubic feet (Total amount of space within the refrigerator compartment. Usable space may be reduced by shelves, cabinets, or other storage features.)
- Freezer Capacity: 5.75 cubic feet (Total amount of space within the freezer compartment. Usable space may be reduced by shelves, cabinets, or other storage features.)
- Convertible Temperature Zone Capacity: 5.75 cubic feet (Total amount of space within the convertible temperature compartment. Usable space may be reduced by shelves, cabinets, or other storage features.)
Performance
- Minimum Operating Temperature: 50 degrees fahrenheit (The lowest recommended ambient (surrounding) temperature in which the product can ideally operate stated by the manufacturer. Generally long-term exposure of the product to temperatures less than the minimum can result in ineffective operation.)
- Maximum Operating Temperature: 110 degrees fahrenheit (The highest recommended ambient (surrounding) temperature in which the product can ideally operate stated by the manufacturer. Generally long-term exposure of the product to temperatures more than the maximum can result in ineffective operation.)
Features
- Configuration: Freestanding (The size, arrangement, and physical configuration of the product.)
- Panel Ready: false (Product is ready to be fit with a customized front panel that integrates with existing cabinetry and décor.)
- Refrigerator Style: French Door
- Fingerprint Resistant: true
- Convertible Temperature Zone: true (Refrigerators with this feature include a separate compartment with independent temperature controls from the main product. These compartments offer a flexible space that allows you to change the temperature based on your additional storage needs. Whether it’s a place to chill beverages for an evening with friends, keep snacks cool, or even provide extra freezer space.)
- Convertible Temperature Zone Location: Middle
- Convertible Temperature Zone Range: -8 to 41°F
- Garage Ready: false (Garage Ready appliances have been tested by the manufacturer to operate within a wider range of external temperatures than the average home environment, such as a garage which can fall below freezing or heat above 100 degrees Fahrenheit. Please refer to the manufacturer's documentation for detailed external operating temperature requirements.)
- Door-Open Alarm: true
- Temperature Control Type: Touchpad
- Defrost Type: Automatic, Automatic (Ice build-up can reduce the appliance’s cooling capacity, making it work harder and consume more energy. Defrosting is necessary to maintain its efficiency and each type has its own advantages depending on user needs and preferences. Manual defrost appliances require unplugging to melt ice naturally, but offer more space, lower energy consumption, and lower cost without the internal heating element. Frost-free appliances regulate temperature to prevent ice build-up automatically. Automatic defrost systems use a timer to circulate heat and prevent ice accumulation, while adaptive defrost systems use sensors to determine the optimal times for heat circulation.)
- Hinge Setting: Fixed left, Fixed right
- Lighting Type: LED
- Wireless Connectivity: Wi-Fi (The manner in which a device sends data to another device over a short distance without the use of wires or cables.)
Ice & Water
- Ice Maker: Yes
- Ice Maker Location(s): Refrigerator
- Daily Ice Production: 8.8 pounds (Maximum quantity of ice that can be produced within 24 hours.)
- Ice and Water Dispenser: Ice and water
- Ice and Water Dispenser Location: External
- Dispensed Water Type: Cold Water
- Dispenser Features: Dispenser light
Storage
- Number of External Doors/Drawers: 4
- Number of Refrigerator Shelves: 4
- Refrigerator Shelf Style: Adjustable, Fixed, Removable
- Quick Access Door: false (A door-within-door that provides convenient access to your favorite food and drink items without opening the main door.)
- Gallon Door Storage: true (Designated storage space for gallon-sized containers, such as milk, juice, and water.)
- Humidity-Controlled Crisper: true
- Refrigerator Shelf Material: Tempered Glass
Freezer Info
- Freezer Compartment: true
- Freezer Location: Bottom
- Freezer Door Type: Swing Door
- Freezer Interior Light: true
Filter Info
- Water Filtration: true
- Water Filter Model Number: HAF-CIN (The water filter model(s) recommended for use with the product.)
Electrical Specification
- Estimated Annual Electricity Use: 778 kilowatt hours (Predicted amount of electricity needed to operate the product under average conditions for one year.)
- Estimated Annual Operating Cost: 93 United States dollars (Predicted cost of operating the product under average conditions for one year.)
Certifications Listings & Approvals
- ENERGY STAR Certified: true (Devices carrying the ENERGY STAR service mark, such as computer products and peripherals, kitchen appliances, and other products, generally use 20% to 30% less energy than required by federal standards.)
- ADA Compliant: false (Meets standards set by the Disabilities Act (ADA) Standards for Accessible Design)
- Consortium for Energy Efficiency (CEE) Rating: Not Available
Warranty
- Warranty - Parts: 1 year
- Warranty - Labor: 1 year
Compatibility
- App Compatible: true (The product can be connected to a program or software application on a mobile device, which then receives collected data from the product.)
- Works With: SmartThings, Amazon Alexa (Compatible with or able to be connected to other smart devices or applications.)
- Voice Assistant Built-in: Bixby, Amazon Alexa (A digital assistant built into the device that uses voice commands to answer questions and control smart devices.)
Other
- UPC: 887276259284

Samsung’s Family Hub refrigerator helps you connect to what’s most important: your family and home, whenever and wherever. Family Hub lets you see inside your refrigerator from anywhere, manage your family’s calendars, stream music and stay connected right from your Family Hub screen. Now with Family Board, a digital bulletin board, you can create a home screen with personalized pictures, stickers and hand-written notes for your family.

FlexZone: Convert from freezer to french door refrigerator with the touch of a button.
Metal Cooling: The stainless steel paneling helps maintain consistent temperature throughout the french door refrigerator.
Triple Cooling System: Improved temperature and humidity controls keep food fresher longer.
27.9 Cu. Ft. Capacity: Large capacity to fit all your favorite foods.
Ice Master: Produces up to 8.8 lbs. of ice per day.
Fingerprint Resistant: A special finish to reduce smudges and minimize cleaning.
Magnetic Finish: Now you don’t have to choose between Samsung refrigeration innovation and showcasing your artwork and reminders.
Wi-Fi and Bixby Enabled: Use your smartphone to control the temperature and monitor your refrigerator remotely.
Adjustable Shelves: Adjustable shelves go from standard to slide-in or flip-up, to store tall items with ease.
High-Efficiency LED Lighting: LED lighting designed to beautifully light up the interior of your fridge so you’re able to quickly spot what you want.
ENERGY STAR® Certified: Eco-friendly and energy-efficient.
Wine Rack: Custom wine rack ideal for use in your FlexZone when storing wine and your favorite beer.
Food: See inside your refrigerator from anywhere, with 3 built-in cameras.
Family: Create your custom home screen with Family Board, by adding personalized pictures, stickers and handwritten notes.
Fun: Stream your favorite music service directly on your Family Hub screen.
Your Home: Access your smart devices and Samsung appliances from your Family Hub screen; set lights, hear and speak to someone at your front door, monitor your baby’s room and receive laundry end of cycle notifications.
Bixby Voice 2.0: Intelligent voice assistant allows hands free navigation and recognizes user’s voice in order to provide a personalized experience.
Access your Smart Device: Mirror your Samsung TV or Samsung phone and answer calls hands free directly from your Family Hub.
Organize your Food: Create and share shopping lists, plan meals based on the food inside your refrigerator and automatically set expiration dates.
Stay Connected: Send photos and notes to your Family Hub from your mobile device.
Order Food from Grubhub: Order your favorite food from Grubhub right from your Family Hub screen.
Customize your Screen Saver: Customize your screen saver with a picture slide show, weather and animations.
Manage your family’s calendars: View and manage your family’s calendars and events right from your Family Hub screen.
FlexZone: Convert from freezer to french door refrigerator with the touch of a button.
Metal Cooling: The stainless steel paneling helps maintain consistent temperature throughout the french door refrigerator.
Triple Cooling System: Improved temperature and humidity controls keep food fresher longer.
27.9 Cu. Ft. Capacity: Large capacity to fit all your favorite foods.
Ice Master: Produces up to 8.8 lbs. of ice per day.
Fingerprint Resistant: A special finish to reduce smudges and minimize cleaning.
Magnetic Finish: Now you don’t have to choose between Samsung refrigeration innovation and showcasing your artwork and reminders.
Wi-Fi and Bixby Enabled: Use your smartphone to control the temperature and monitor your refrigerator remotely.
Adjustable Shelves: Adjustable shelves go from standard to slide-in or flip-up, to store tall items with ease.
High-Efficiency LED Lighting: LED lighting designed to beautifully light up the interior of your fridge so you’re able to quickly spot what you want.
ENERGY STAR® Certified: Eco-friendly and energy-efficient.
Wine Rack: Custom wine rack ideal for use in your FlexZone when storing wine and your favorite beer.
Food: See inside your refrigerator from anywhere, with 3 built-in cameras.
Family: Create your custom home screen with Family Board, by adding personalized pictures, stickers and handwritten notes.
Fun: Stream your favorite music service directly on your Family Hub screen.
Your Home: Access your smart devices and Samsung appliances from your Family Hub screen; set lights, hear and speak to someone at your front door, monitor your baby’s room and receive laundry end of cycle notifications.
Bixby Voice 2.0: Intelligent voice assistant allows hands free navigation and recognizes user’s voice in order to provide a personalized experience.
Access your Smart Device: Mirror your Samsung TV or Samsung phone and answer calls hands free directly from your Family Hub.
Organize your Food: Create and share shopping lists, plan meals based on the food inside your refrigerator and automatically set expiration dates.
Stay Connected: Send photos and notes to your Family Hub from your mobile device.
Order Food from Grubhub: Order your favorite food from Grubhub right from your Family Hub screen.
Customize your Screen Saver: Customize your screen saver with a picture slide show, weather and animations.
Manage your family’s calendars: View and manage your family’s calendars and events right from your Family Hub screen.

Whats Included

Samsung Family Hub 28 Cu. Ft. 4-Door Flex French Door Refrigerator
Product documentation
Owner's manual
Water filter
Samsung Family Hub 28 Cu. Ft. 4-Door Flex French Door Refrigerator
Product documentation
Owner's manual
Water filter

Product Manuals

Documents

Energy_Guide_PDF
Energy_Guide_PDF

Q: Has the ice maker been redesigned? I have had a Samsung like this one without the Smart Hub for 2 years. The ice maker is constantly freezing up. I'm replacing it.. Love the design. Hate the ice maker.

A: I had to do a lot of research before taking the plunge so I called Samsung and they told me that there was an issue with the ice makers but that it has since been fixed. As long as it comes with the ice max and not ice master it should be good. A lot of the stock photos have the ice master on them but mine came with the ice max! I was relieved to see that. Hope this helps.

Q: Will a nest doorbell camera work with the family hub?

A: Yes it does. We got our fridge this summer. The doorbell and thermostat work. However, you can only view not respond.

Q: What is the difference between Samsung RF28N9780SG and Samsung RF28N9780SR. I have even contacted Samsung and no one can tell me any difference besides color.

A: The difference is the color: one is stainless steel and the other one is black stainless steel.

Q: Which water filter works with this model refrigerator?

A: Model Code: HAF-CIN/EXP

Q: Is this the 2018 model?

A: Hey Chris, The refrigerator model number RF28N9780SG is a 2018 model. ^Jecca

Q: Cannot get the original water filter out to replace. It’s stuck. Help.

A: I'm happy to help, cc66! This link (https://bit.ly/37bZRUy) has some great information and useful tips on replacing the water filter. ^Jecca

Q: There have been problems with the ice maker on this model since 2017, have they changed the ice maker or how have they addressed the issues ?? Looking to purchase.

A: Make sure it is ICE MAX and NOT ICE MASTER

Q: Does the refrigerator comes with the filter?

A: Hi jessicav! Yes, the refrigerator does come with a water filter that will need to be replaced after about 6 months, depending on usage. ^Jecca

Customers are saying

Customers are satisfied with the smart features, spacious interior, flex zone, tablet, camera, design, shopping list, and fingerprint-resistant surfaces of the 28 cu. ft. 4-Door Flex French Door Smart Refrigerator with Family Hub. However, some customers have expressed concerns about the ice maker's slow production and unreliability, as well as the refrigerator's high price.

This summary was generated by AI based on customer reviews.

Customer Images

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Rated 4 out of 5 stars
Mixed Review....
This replaced my old Whirlpool 27.9 cubic foot refrigerator. The size was comparable and the most attractive (and, in my opinion, the smartest feature EVER) is the flex zone. Having the extra space to switch between fridge and freezer is brilliant! The regular fridge space is decent enough for a household of five; however, the engineers that designed the shelving layout must not have children who drink milk and must only purchase the travel size of condiments and various bottles of sauces. The shelves as delivered fall JUST short of fitting a gallon of milk (to be fair, we go through 5-7 gallons a week so we always have 2-3 on hand). There is space on the door for one which has become the default home for this food item. The other shelves had to be adjusted to fit the extra containers. Another downside is that the door compartments can't be adjusted at all...again, they were JUST shy of holding our various salad dressings, ketchup bottles, and applesauce jars. With the extra flex zone storage, we were able to find the new home's for these well-used items but a negative would be the lack of configuration. Cooling is great! I read complaints prior to purchasing about the ice capacity but haven't had an issue yet. One surprise was the lack of a water collection tray under the dispenser. The inevitable drips just collect in a depression so I'm finding my obsessive-compulsive side coming out and I'm constantly wiping up drips to keep it clean. Seems like a small addition that would have gone a long way. As I indicated, the fridge is HUGE. I had double-checked my measurements to make sure it would fit. It is a little deeper with the gadgets in the door which accounts for the extra door thickness. The installers had no problem removing the doors prior to hauling it into the house. The door hinge fastening mechanism is pretty slick and easy to use. The touchscreen is very impressive and the first thing you notice. The display is clear and very responsive. I honestly don't use most of the apps. The only ones that we use are the calendar integration (all family members post and share Google calendar from their mobile phones), the weather app, Pandora/TuneIn for playing music in the kitchen. Side note, the speakers are very nice and the sound fills the room. Nicely done Samsung, you didn't skimp here! Deals is a nice app as well and is on a secondary screen. It monitors local store adds and displays specials. Saves thumbing through weekly circulars. The photo gallery is also nice (our old fridge was plastered with photos held on w/magnates) A magnate will NEVER touch this surface for fear of scratching it! Being able to send pictures from my phone to the fridge is convenient and easy. If you don't have all Samsung smart devices, the home integration is non-existent. It would be nice to incorporate Alexa or Google Assistant. I have tons of smart devices controlled by Google (Lights, Nest products, garage door, etc.). None of those can be connected to the fridge. The "Hi Bixby" feature works pretty well but I don't really use it as I believe Samsung intended. I get their concept of trying to make the fridge the centerpiece of the home but I'd rather be sitting on my couch speaking to Google than standing in front of my fridge. It's great for to-do's (I set up one for feeding the dog in the am and another for the pm. At any time someone can check to see if it's been checked off or not, as well as things like garbage night and house chores). The camera is a nice feature that I have used while out shopping to quickly check if we needed more eggs (or milk!). You have limited view of the main area so you can't get a complete picture of what's in there but it's still a nice feature. The shopping list and tagging items that expire is too clunky to use on a regular basis. It would be easier if the phone app could scan a bar-code and then automatically add that item to the contents. Having to stand in front of the fridge pecking away at a keyboard is not fun and I feel a little silly doing it LOL (like I said, I'd rather be sitting on my couch). The comment that stands out the most was from one of my teenage son's who said "this cost more than my car!". I brushed off the comment and said "if you work hard (and get a darn job!) you can afford something like this in the future" but when I thought about it, it is A LOT to pay for an appliance. If I had to do it over, I still would. It's a very impressive appliance with all the modern technology. The black stainless finish is really sexy looking. We got the matching stove and microwave and the suite looks totally awesome. Time will tell regarding its reliability but this is something that an extended warranty is a must (too much that can go wrong!). In summary, I'm glad I purchased this product. No regrets. Some room for improvements on shelf/door configurations would bump this to 5 stars. That's really the only negative worth mentioning. Hopefully, Samsung will provide regular software updates to the fridge (and mobile app) to add new features. p.s. I haven't had any network connectivity issues (but I am a geek and my home network is pretty tight)
Posted 7 years ago by Rando289
Rated 5 out of 5 stars
Great Fridge & Adds to Modern Looking Kitchen
I was looking to buy this fridge for about a year and finally gave in and bought it. Great fridge. People are wow’ed when they see it. I saw some complaints about ice but I haven’t had any problems but don’t go through lots of ice either though. The bottom right quadrant of fridge is a flex zone where you can adjust temperature to refrigerate, freeze, soft freeze or chill wine. All the features are great. It’s nice to see what’s in the fridge when grocery shopping and add to shopping list on the fridge and open the Samsung app at the store. It syncs with my Ring doorbell when someone comes to door I see who’s at front door on my fridge. Recipe apps are great. The weather is on the home screen that shows rain, snow, wind, sun, clear night and temperature. It shows the temperatures inside the fridge/freezer, outside the fridge kitchen temperature and outside the house temperature. The list goes on. Let’s you know when food is expiring which is handy at the grocery store. You can order an Uber from fridge, Grubhub, you can order Fresh Direct or just add groceries to it on fridge. It mirrors what is on my Samsung TV. You have Pandora on there. Upload pictures to fridge. You can leave notes on fridge. If you doors are open more than two minutes you will get a notification chime and note on fridge to close the door, you’ll get notifications on your phone and on your Samsung tv. I can go on and on. A little pricey but I have zero buyers remorse. Love this fridge.
This review is from Samsung - Family Hub 28 Cu. Ft. 4-Door Flex French Door Fingerprint Resistant Refrigerator - Stainless Steel
Posted 6 years ago by ccaf
Rated 4 out of 5 stars
Smart fridge
Awesome design with double French doors ice maker is a bit sub par the apps on the screen are very limited photos are awesome to display but confusing on how to upload them. Great storage capacity the doors are finger resistant but not the chrome trim on doors.
Posted 6 years ago by Markus