Customer Ratings & Reviews
- Model:
- RF28R7201SG
- SKU:
- 6323225
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
No service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have any kind of service issue Samsung will run you around until you give up. Unbelievable. They are pro’s at it,
No, I would not recommend this to a friendSamsung refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator not really happy with product refrigerator works ok except ice maker keeps freezing up gek sqaud was here twice for repair repair still same issue i think its mfg issue hopefully best buy does the right thing !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. We would like to speak with you further about the concerns you are having with your ice maker to see how we can get this resolved. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144105128) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
They should allow us to rate items 0 starts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the worst fridge I have ever owned, cleaning it is an absolute nightmare. I consider myself to be very handy when it comes to assembling household fixtures but this this thing is unreasonably hard to disassemble. the bottom shelf has the worst design that allows any food to get into crevices that truly require q-tips to clean out, the shelves are not adjustable at all and are the shelf spacing does not fit gallons of milk, juice, 2L sodas etc. efficiently. My old GE side by side door simple fridge was a breeze to clean and shelf adjust. you will spend and unreasonable amount of hours at a time cleaning this fridge, an absolute waste of your time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Oscar.
Thank you for bringing this to our attention. I see you have some concerns with the 28 cu. ft. 4-Door French Door Refrigerator with FlexZone Drawer. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Here are some links for more details to help you clean and adjust the shelf.
28 cu. ft. 4-Door French Door Refrigerator with FlexZone/ Benefits/ Adjustable Shelves
https://www.samsung.com/us/home-appliances/refrigerators/4-door-french-door/28-cu--ft--4-door-french-door-refrigerator-in-fingerprint-resistant-black-stainless-steel-rf28r7201sg-aa/#support
You may also refer to the user manual about the Fridge shelves on page 62.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
A plan for keeping your Samsung refrigerator clean
https://www.samsung.com/us/support/answer/ANS00079481/
Remove or replace Samsung refrigerator bins, shelves, and drawers https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144607309
Have a great day.
^Charles
Worst refrigerator ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy any Samsung refrigerator they only last 6 years total rip-off worst refrigerator we ever owned.. Samsung Service and warranty is horrible! They make good cell phones but they suck at refrigerators!
No, I would not recommend this to a friendDon't buy this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy, save yourself a problem. It only lasted me 4 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. You could still be under warranty. Contact a local service technician in your area. See link below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad