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Customer Ratings & Reviews

Your price for this item is $2,799.99
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The comparable value price is $2,969.99

Customer reviews

Rating 4.4 out of 5 stars with 2163 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 2,163 reviews
  • Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Great Fridge for the $

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this fridge for about a month now and we absolutely love it. There's plenty of room in the fridge, freezer, and flex-zone area. It really is fingerprint resistant which is nice as well. The only drawback is the icemaker doesn't make as much ice as I'd like it to. It's a small drawback but wasn't a deal breaker when it came to purchasing this fridge. I would highly recommend this to anyone looking.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very spacious

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space and flex section option I love. Just wish it was better fingerprint Resistant.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Best fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is more than what I was expecting, a lot of space and it looks amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Drawer functionality
    Cons mentioned:
    Ice maker performance

    Rated 5 out of 5 stars

    Flex Zone Drawer refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the arrangement of the shelves and doors. The middle drawer saves having to open the whole refrigerator to get the lunch meats. The only concern I have is the ice maker - seems it lets little water and crushed ice in before the whole cubes.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very nice and big i got it as a good deal it amazing u can put a lot inside

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung 4 Door Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love the refrigerator. A lot larger than what we had.

    I would recommend this to a friend
  • Pros mentioned:
    Drawer functionality

    Rated 5 out of 5 stars

    Works great and best buy employees were wonderful!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing Refrigerator! So much space and to be able to designate a Drawer for meat and cheese! We absolutely love it! And everyone at best buy thru this process were very nice and helpful! The guys that helped us load it were great! And we really appreciated it because it was very windy and cold the day we picked it up and they had great attitudes! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Samsung Refrigerator French doors.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Good Price,Well Designed and Large Capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Big family fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose samsung because of the space. I had the earlier model which I loved. It had the door in door. This model does not. I previously tried a GE and sent it back. The space inside wasnt what I wanted. Milk space was in the door. I like to keep mine way in the back. Samsung has the space. The GE did have the door in door. Loved that detail. The Samsung also has a flip up top shelf. Great for tall items. I would recommend Samsung over the GE Profile. Just my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 4 out of 5 stars

    A good purchase !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the features and size, is quiet and looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value and gets the job done!!! Easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Drawer functionality

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator with the flexzone drawer. The fridge has loads of room inside. One of the best features of this fridge is the location of the water filter. It is located in the front (on inside) of the fridge. My previous Samsung fridge water filter was located in the back corner of the fridge where you had to empty out 1/2 of a shelf if food just to reach the filter. On this model, the filter is located front and center of the fridge, making it easy to replace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator. Very spacious and fits beautifully in the kitchen. The flex draw is so handy . I also love the fact that we can know when someone leaves the door alarm, the fridge notifies us. Great purchase, great delivery experience as well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    Decent Enough Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A decent fridge, lots of space inside but also no space at all. It gets crowded very easily. I would almost prefer the fridge that this one replaced simply because the old fridge felt much colder. The ice maker on this product is very disappointing. The ice is not fully frozen when getting it from the fridge and it is very frustrating. It is almost better to buy bags of ice than use the ice maker on the fridge.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand where you're coming from. Let's help you with this, Willie.

      To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.

      For organization and a more space-optimized fridge, we recommend following this link below for some tips.

      Tips for an organized Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00084845/

      We recommend following the troubleshooting tips below to get the ice maker's diagnosis.
      Please watch the YouTube video included and click on the embedded links for additional help.

      Ice maker is making some ice, but not enough:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough

      Should you require further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147099489, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    Super large, but virtually defenseless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this fridge because my fiance really, REALLY wanted the extra pull drawer that allowed her to dictate the temperature (the flexzone drawer -- ya know, the one that she has yet to use even though it was the reason we had to have THIS ONE instead of the one without the drawer -- but I digress). The black stainless is beautiful and the fridge is HUGE. It works well enough. Everything operates as it should and I have had it for almost a month. Icemaker works just fine. My issues with this are the amount of "tall" space available and the outside density of the fridge. If you have bottles of wine or a 2-liter of soda, you had better get used to laying it all down. One of the shelves has a way to push it partially back -- so it becomes half the length -- and which then leaves room to set a few bottles of things upright that are tall. If you have milk, 2-liters, wine, anything like that, it fills up the space very quickly, so you'll have to learn to lay things down on the other shelves. My only other complaint is that it is not made of a very sturdy outer shell. We have two large dents in the front -- around where the FlexZone drawer is -- that we noticed a few days ago. Not sure how they got there as it was just my fiance and I at home recently. We don't really have anything else around the fridge that could have put dents into it. Did I maybe use my knee to close something? I don't remember doing that, but if I did, I certainly didn't use my spider-bite induced super strength to do so (that doesn't work, by the way. Um, not that I tried or anything.), so I am not sure where they came from. What I do know is that it wasn't anything particularly impactful, like something slamming into the door, because my fiance and I would have remembered. So it doesn't take much to put fairly noticeable dents into the outer shell. Overall, the fridge looks fantastic. It is large and deep and can hold lots of things. The things it can't really hold well are tall items, like milk, 2-liters of soda, wine, and items like that. It should also be more durable for the price that it is -- even though I got mine on a Black Friday deal and it was a killer price. I would buy one again if I saved a kid from a Gamma Bomb explosion and the resultant mutation gave me enormous strength and in a fit of range I through it to the moon. Even with the limitations, it is a pretty nifty fridge and it is beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    My Fridge:):):):)

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fridge ever. Nice, neatly, quiet, lot of inner space, different gadgets.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Dreamfridge, I would like to congratulate you on your new Samsung Refrigerator and thank you for taking the time to share your customer experience. We are glad to see that you are so pleased with your machine. We welcome you our family and thank you for choosing Samsung in your family's home. ^Brad Samsung

  • Rated 4 out of 5 stars

    Great Product and Excellent Customer Service!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product has worked great for us and is much better with fingerprints from our children than our previous Samsung that we bought in 2010. However you do lose overall shelf space with the flex zone drawer so we cannot fit as many bigger containers and plates as we did with our 28.7 Samsung previously. I only gave the review 4 stars because one of the shelves was not all the way placed into the shelving bracket when the product was set up and the shelf shattered everywhere at 10pm a week after we bought it and the shelf dented the flexzone drawer on its tumble downward. Best Buy customer service was absolutely excellent in setting up shipment of replacement parts and a geek squad appointment free of charge to remedy the issue!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Spacious refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator, very roomy. It keeps everything cold the drawers where the freezer are are great.

    I would recommend this to a friend
  • Pros mentioned:
    Drawer functionality

    Rated 5 out of 5 stars

    Love the Look!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    spacious, convenient, love the middle drawer-extra fridge/freezer..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Forever A Samsung customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung refrigerator is a great addition to my other Samsung appliances. It offers a great amount of space and the size of the shelves offer lots of room. The Ice and water machine works wonderfully and quiet. I love the style and the classiness which brings a nice decor to my kitchen. It is my first four door refrigerator and I am very pleased with everything from beginning to end. Very satisfied customer.

    I would recommend this to a friend