Customer Ratings & Reviews
- Model:
- RF28R7201SG
- |
- SKU:
- 6323225
Customer reviews
Rating 4.4 out of 5 stars with 2163 reviews
(2,163 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Was weary after reading bad reviews but so glad I did not cancel the order . Everything works great including ice maker. So roomy and amazing price
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
My fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious love the extra drawer that can change from fridge to freezer. Lighting is great.like the display of temperature control on the side, and also how you can adjust everything in that same area.The weeks on the bottom make it convenient to move for cleaning. The ice and water dispenser is awesome. I like how it has the lock options.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend- Pros mentioned:Drawer functionalityCons mentioned:Ice maker performance
Rated 4 out of 5 stars
Great internal space
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PROS: Amazing internal space Love the double drawers Easy controls Really easy warranty service (needed for my water dispenser and they fixed it really quickly) CONS: Ice dispenser spills ice all over
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Drawer functionalityCons mentioned:Ice maker performance
Rated 4 out of 5 stars
so Far so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took 3 times to get the delivery correct, then it took hours to get it in. The delivery guys were nice but clearly so ready to be done. My only complaint so far is that the water dispenser drips and runs down the front. We Takes a minute to get used to the middle drawer but I do like it. The wire partitions are kind of a pain. But it’s super nice, roomy, nice and bright inside.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi Firsttimefridgebuyer20! I actually have this link (https://bit.ly/2uob1nQ) that has some steps you can take that should get the dispenser to stop dripping water. ^Jecca
- Pros mentioned:Capacity
Rated 5 out of 5 stars
Love new fridge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this fridge after reading reviews on product description. The fridge is roomy and lots of groceries fit which is a plus. The freezer has a light (some reviews said it didn’t) and the drawer is roomy as well. The divider on freezer comes in handy to separate meats like chicken and beef. The FlexZone drawer is handy to place drinks and snacks for our grandkids and they are living it. The only flaw is the ice maker is a little noisy but not unbearable. Overall I love this fridge and am very happy with my purchase. Also, The stainless steel looks very sharp. We purchased in January but due to Covid didn’t get it delivered until June. Delivery and setup was fast and technicians knew what they were doing.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity, Drawer functionality
Rated 5 out of 5 stars
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the French door fridge. There is so much flexibility in how we stock it. I wasn’t sure about the extra drawer as opposed to the wide shelf inside the fridge, but it is awesome. We use it as a deli space and only need to open the drawer instead of the main fridge when we want a cheese stick and the like. The ice maker works great and the large tub freezer is perfect for all those Costco big bags of frozen chicken!
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity, Design, Drawer functionality
Rated 5 out of 5 stars
Good refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice modern design offering plenty of room. The flex drawer on this model offer a lot of versatility.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Ice maker performance
Rated 4 out of 5 stars
decent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this for a little over a year now. It works great. only issue I've had is that the ice machine will get clogged with ice every now and then, and the cubes always come out a little crushed.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Drawer functionality
Rated 5 out of 5 stars
Lots of room. Fast ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got down to the correct temperature very quickly and created ice by the evening it was installed (that morning). Lots of room in the fridge and freezer. The 3rd deli tray makes keeping cheese, deli meat, butter, etc. convenient. The ice maker works great but the capacity is much smaller than our old early 2000 era fridge. However, it makes ice very quickly.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. Stays cold. Well lit. Good size. No issue
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Drawer functionalityCons mentioned:Ice maker performance
Rated 5 out of 5 stars
Great Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it a little over a month and we are happy with our purchase. There are a few drawbacks...2 liter bottles will not fit on the shelves unless you slid back the one shelf, and the crushed ice does not really come out crushed. You will get a some that is crushed but most are still larger pieces. I love the middle drawer.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Cons mentioned:Ice maker performance
Rated 3 out of 5 stars
Miss my old refrigerator
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The space is well utilized. Cons: the ice maker is small, but I wouldn’t knock the rating down for just that. However, the ice perpetually flies all over the place and the water is slow. I really miss having a light at the water and ice dispenser. Its location makes it difficult to tell when your cup is getting full and we end up with water and ice on the floor frequently. The biggest concern: the seals on the refrigerator and drawers are not tight, they don’t grip at all. I am ready to replace it and haven’t had it a year yet.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand your point and are saddened that you had to experience this with your fridge. Allow us to assist you.
Kindly visit and perform the troubleshooting steps from the link below to help maximize the water dispenser's efficiency. A hyperlink is included for further help.
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-dispenses-slowly
Samsung ice makers stop automatically when full, using an optical sensor or mechanical arm to detect the ice level. Kindly refer to the troubleshooting guide below to help rectify the ice maker's efficiency.
Samsung ice maker makes too much ice:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
We recommend contacting our Samsung customer Support via the links below to speak with a live representative to assist you with the door seal better:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148740270, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Drawer functionality, Overall performance, Size
Rated 5 out of 5 stars
Thumbs up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Love the flexzone drawer. Very spacious.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Drawer functionality
Rated 5 out of 5 stars
New stainless refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a LG refrigerator with this unit. First the wife loves the finish compared to the LG as fingerprints don't show. The extra drawer can be used as fridge or freezer. Blue tooth to change Temps and notice when someone leaves door open too long. Overall great product that looks good and maintains temp perfectly. Water filter easy to access and change.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Highly recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator it looks good and works perfect and very quite
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Samsung Refridgerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of room inside and very functional. It was cold within 30 minutes, although it was recommended to wait 24-48 hours for maximum coldness. We have enjoyed having much more room for our groceries.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend- Pros mentioned:Design, Size
Rated 5 out of 5 stars
Samsung French doors
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about this refrigerator looks, size, layout, water/ice dispenser. Only downside would be small ice capacity, but knew that going in.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity
Rated 5 out of 5 stars
It Doea What It Should
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung is not just a good looking fridge, it is spacious and lit well. Organization is easy and losing food in there isnt an issue with this fridge. One key piece for me is filling my Stanley cup is actually easy with this fridge. If you have a large reusable cup, most cant fit it for filling it with ice and water. This has a large cup wpace for filling.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Drawer functionality
Rated 5 out of 5 stars
Smart design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We truly enjoy this model refrigerator due to the Flex Zone drawer. Like most families we go to the fridge repeatedly for the same type of items, i.e. drinks. The Flex Zone drawer allows us to access those items without compromising the temperature of the main compartment. The fridge has spacious areas for both refrigeration and frozen items. Overall, we’ve been very happy with this purchase
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
Nice French door refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great but there is almost zero space on the inside of the left side door because of the outside ice and water maker. However, the rest of the fridge has plenty of room so it’s not a huge issue.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend
























