Customer Ratings & Reviews
- Model:
- RF28R7201SG
- |
- SKU:
- 6323225
Customer reviews
Rating 4.4 out of 5 stars with 2163 reviews
(2,163 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design, Overall performance
Rated 5 out of 5 stars
An excellent refrigerator for the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an impressive refrigerator, both visually and performance wise. The attention to detail and design don't really come into focus until you've had it in the house for awhile and really get to use it. The first impression in the store is one thing but where it shines is once it's in the kitchen and you're using it day to day. The frig stays at the set temperature as does the freezer. The middle shelf is great for keeping beverages cold without using space in the main area of the frig. The ice maker/water dispenser work flawlessly. So while my review is based on about a month of use, I don't see why that would change. I can highly recommend this frig. We have all Samsung appliances in our kitchen and visitors are always impressed by them.
I would recommend this to a friend Rated 4 out of 5 stars
Nice French door refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great but there is almost zero space on the inside of the left side door because of the outside ice and water maker. However, the rest of the fridge has plenty of room so it’s not a huge issue.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
New fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge and the install went extremely well
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
I recommend this refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this refrigerator for a few months now, and I’m genuinely impressed with its performance. It keeps everything at the perfect temperature
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend- Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Perfect refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good refrigerator. Enough space and work excellent
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Rated 4 out of 5 stars
Fairly Good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only owned this refrigerator for a couple of months now... it performs reasonably well. It is spacious and allows App control for settings in all 3 zones ( refrigerator, flex and freezer). It informs you if the doors have been left open and nags you to close it. No complains this far... so I recommend it on my ownership for 2 months.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the recommendation, Regi! Samsung is glad that you're enjoying all the great features of this refrigerator. ^Jecca
- Pros mentioned:Size
Rated 5 out of 5 stars
Great Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this Refrigerator, its huge and has room for everything we need and more!
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Entertaining made easier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the look of our new refrigerator! Simplistic but practical. We entertain a lot, and the deli drawer is fantastic. It holds all of our charcuterie board necessities and at the perfect temperature.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Cold as Ice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely LoVe our new Samsung fridge! The delivery team was Great too and even called before they delivered on time.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Beautiful!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Nice, better than expected! Installers did an excellent job - and made sure I was familiar with how to manage the refrigerator and especially the water & ice. The water filter gives excellent tasting water.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Terrific Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of interior space. The separate drawers are a wonderful way to keep items organized. The filter to the water system is cleverly placed and is easily accessible.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
My new frig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this frig! It has so much room and it is so easy to control the temps. And I mean temps, there are 3 different areas.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend- Cons mentioned:Ice maker performance
Rated 3 out of 5 stars
Great for 2yrs then the freezer stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator in May 2020 to go with 3 other Samsung appliances for our kitchen remodel. One of the features I love is the flex zone drawer which we use for deli items and definitely comes in handy to store a tray of deviled eggs, or any other large dish(es) for parties etc. It has an alarm that goes off if a door/drawer has been left open too long or wasn't closed properly. At first I found this annoying because I never had a problem leaving the door open. However, I find the way the new fridge doors shut, it is very often (unknowingly) left ajar & the alarm has saved us/our food on numerous occasions. I like the sliding drawer in the freezer section where I keep frozen fruit, vegetables and ice cream so that I can use the remainder of the bottom drawer for meats & other frozen packages. Now to the bad...by June 2022, I'm wondering did we buy a dud or is this make/model unreliable? The freezer started making a grinding noise & immediately stopped working. We lost all of the food in our well stocked freezer, but fortunately, we purchased the extended protection plan & submitted a claim for all that was lost. A repairman came out after the July 4th holiday & diagnosed the problem. He ordered a sensor & another part & 2wks later came to replace the faulty parts. Everything was working fine when he left, but now 2 days later, we woke up to find defrosted food in the freezer. It is summer in Florida, so I am very grateful that the ice maker is located in the top (refrigerator section) & has somehow not been affected by the freezer malfunction. I am also grateful that the refrigerator portion still works & that we purchased the protection plan. We now need to shop for a new refrigerator to replace this one (no cost to us because of the protection plan), but I'm not sure how long that will take for delivery & it would behoove us to buy another protection plan for this new refrigerator. They just don't make things the way they used to!
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AnaDoc,
Thank you for reaching out. We appreciate you informing us that you love some of the features this Samsung refrigerator has; however, tehe freezer started making a grinding noise and stopped working. We apologize for the inconvenience this may have caused you, especially with the foods you lost. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern.
You may also reach out to us via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144788347
Thank you, and stay safe!
-Angelica
- Pros mentioned:Capacity
Rated 5 out of 5 stars
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet cold spacious- I love this product and would def recommend it!
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design, Drawer functionality
Rated 5 out of 5 stars
Elegant and beautiful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the beautiful design! The storage space is remarkable. My only negative is there isn’t much light on the outside. Love the extra drawer in the middle and holds a lot of extra long wine bottles
I would recommend this to a friend - Pros mentioned:Capacity
Rated 4 out of 5 stars
Somewhat Happy!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact of fingerprint resistant and the middle compartment and the freezer has plenty of room. The only complaints I have is the main compartment of refrigerator the shelves will not or can not switch from left to right and the water dispenser is sensitive upon touch.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
No, I would not recommend this to a friend - Pros mentioned:Drawer functionality, Overall performance
Rated 5 out of 5 stars
My new Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the extra drawer for cheeses, yogurts, etc. I had the same model in my prior one, and liked everything about the frig. Unfortunately after 12 years the ice maker stopped working, and rather than trying to fix something that old I decided to just buy a new one. I really like it.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
So much space but poor utilization of sides
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is spacious and surprisingly more so than expected. The side drawers are little cramp and seem like a poor utilization of space but it works out. The center drawer is a nice touch for things like leftover or defrosting meat.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend- Pros mentioned:Drawer functionality
Rated 4 out of 5 stars
Great Fridge for a growing family
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We upgraded to this fridge from a counter depth fridge and WE LOVE IT! So much space. It is a very deep fridge and spacious for left over and produce. We love the flex drawer for our snacks and drinks. The side door also holds two 1 gallon milk jugs!! The freezer space is still spacious enough to put all your frozen good or to freeze meat and etc. Down side to this fridge is the configuration isn't really interchangeable. It looks like it could be, but you can't. They are set to where they are meant to be. You could move them, but the won't fit properly or stable enough to put things on. There are also small awkward shelves on the ice machine side that don't really fit anything practical. We've had the fridge for a little over a month and over all we love it.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Easy pickup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PURCHASE. My fridge went out and i had no time to get to the store. I went online, easy to navigate, great pictures and details. So happy with purchase.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend
























