Customer Ratings & Reviews
- Model:
- RF28R7201SG
- SKU:
- 6323225
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Ghy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding!! Product only had a month so far but looks good
I would recommend this to a friend - Pros mentioned:Overall performance
Great Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance salesman was extremely helpful. We love our new refrigerator
I would recommend this to a friend - Pros mentioned:Capacity
Great Fridge!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge has a lot of room in it. Perfect for large families.
I would recommend this to a friend - Pros mentioned:Overall performance
Great Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had zero issues with this refrigerator to date.
I would recommend this to a friend Great job Best Buy!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The whole experience was wonderful. It was quick easy and the delivery was smooth and efficient. I used Best Buy for two more appliances because of the ease with which they handle the entire purchase to delivery.
I would recommend this to a friendCheck your product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The second refrigerator was what we expected, however the first was damaged and looked used when the delivered it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Charles
- Pros mentioned:Design
Samsung three draw refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung three draw refrigerator like it very much.
I would recommend this to a friend Samsung Refrigerator Happy With Our Purchase!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We would Like To Thank Best Buy For Excellent Customer Service. The Delivery Crew did an Excellent Job contacting Us Before the Delivery. The Two Delivery Techs were very Impressive from Start to Finish,Practicing Safety Protection and installing Our New Refrigerator and answering all Questions. We are very pleased with Best Buy and will shop there in the Future!!
I would recommend this to a friend- Pros mentioned:Overall performance
Frig love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this frig It is near perfect for me and my wife
I would recommend this to a friend - Cons mentioned:Ice maker performance
Not impressed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes a lot of noise...more than in any other refrigerator I have owned. Too much, in my opinion, for use in a "great room" area. Ice maker also is very slow at producing ice. Am not impressed at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how important it is to have your refrigerator working as designed and would be just as frustrated. I have attached a troubleshooting guide to your concerns with the noises your refrigerator is making (https://bit.ly/3qoTaHE). In addition, here is a link to a troubleshooting guide that may help with your concern on your ice maker (https://bit.ly/3Kbw7be). If the issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144073462) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge. Fit perfect, and keeps e wry thing cold!
I would recommend this to a friend- Pros mentioned:Design
Great fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my new home. Fits and looks great.
I would recommend this to a friend New refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it works great lots of room freezer is roomy
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet & easy to clean really like the flex drawer
I would recommend this to a friend- Pros mentioned:Overall performance
Good fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge. We just happened to get one with something wrong with it but we were able to exchange it because it happened very early on
I would recommend this to a friendBrand response from Samsung
Posted .Hi JorgeD,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
For now Everything works fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For now Everything works fine no complain, the delivery was perfect
I would recommend this to a friend - Pros mentioned:Overall performance
Great Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator and it is amazing! It works perfectly! We love it
I would recommend this to a friend Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent delivery. Very respectful and careful indeed.
I would recommend this to a friend- Pros mentioned:Drawer functionality
It's a good refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good as far as keeping cold and the middle drawer is awesome for like water bottles the only thing that I don't like about it is that the ice maker in the top takes up a lot of real estate for the refrigerator part freezer is ok but smaller than it looks
I would recommend this to a friendBrand response from Samsung
Posted .Hi Mitch,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator did not meet the required spaces needed. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product please see the specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf28r7201sgaa/RF28R7201SR.PDF
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144427432
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Design
Very happy with purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is well designed and fits my needs perfectly.
I would recommend this to a friend