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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2210 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,210 reviews
  • Rated 5 out of 5 stars

    Roomy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is huge and offers lots of place. I love freezer storage place. This was a gresr purchase coming from old school side by side

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make so easy to organize. I will buy this product again.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something that has a lot of storage capacity and this is definitely it! During the holidays, my fridge is always packed with leftovers (just the way I like it), so it was important to have a fridge that not only looks great but has a lot of room inside. I am very pleased with the look of the fridge. I love the black stainless steel and it really does add a special "pop" to my kitchen. The flexzone is also an awesome feature to have. Lots of options with this fridge and plenty of freezer space too.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Drawer functionality

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung refrigerator has plenty of room, the cooling drawer with adjustable settings is useful for many items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome fridge!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome fridge. the best buy delivery team left much to be desired though, created a lot of issues for me that took Samsung to resolve. On the plus side Samsung support was amazing and fixed the issues on the first try.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my lifestyle

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has all the features I needed for my family. It has an ice maker that actually makes a good amount of ice. Not like my LG which never worked right. Love the space and the drawer. Perfect for kid snacks, water bottles, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kinda worried about Samsung brand!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a Samsung refrigerator and got it yesterday 4/09/22. I’ve heard that Samsung brand in appliances are bad. I pray in Jesus name that this brand will be a good one! Love my refrigerator!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge update

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice/water maker outlet has no light or removable tray to catch drips. Not as much fridge room as expected.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I am not a happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a refrigerator no problem on delivery day. They tell me refrigerator too tall my cabinets need to be cut. I pay somebody $250 to cut my cabinets at the top so the refrigerator could fit OK second driver comes out to install. It tells me the refrigerator is too tall. I need to buy a smaller refrigerator OK the third driver come out to install the refrigerator. If it’s right in he said the cabinets didn’t need to be cut. I have room at the top between the cabinets in the refrigerator and they had me cutting my cabinet off. I talked to Bruce about this problem. I also talked to the system manager at the store. No one has gotten back in touch with me. That’s my problem.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Ruby E,

      To better assist you with this installation experience, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      Thank you.

      -Leo Samsung

  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. The center refrigerator drawer is a wonderful feature for finding smaller items. The drawers glide with ease and it holds so much food. The freezer drawers configuration make finding items easily

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 1 out of 5 stars

    Did NOT get cold!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bias on this one tra saxtion ad i had a bad seed out if the patch. Loved the fridge a d its features. Very sleek and plenty of stirage but had it for 2 days and it would not get cold! Sansubg custoner service was bot the greatest.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Garfield, we understand the importance of a working refrigerator at home. We are here to help you.

      Below is a link to help you diagnose if your refrigerator is not cooling. Click on the embedded word and watch the full video.

      Refrigerator or freezer is not cooling at all
      https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146119571) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Cons mentioned:
    Ice maker performance

    Rated 1 out of 5 stars

    Ice maker is broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im dissapointed. I had problems with the ice maker on my old fridge. It was freezing up more than average and when using the drawer to tske ice out it would drop ice on the floor. So decided to get a new fridge. Purchased this samsung fridge and the ice maker is so loud everytime it drops ice it wakes my infant up who is sleeping behind closed door in his room! Also instead of ice cubes like i have it set to, it is dropping crushed ice and its so crushed the acrual crushed setting dropps bigger pieces! If it wasnt for so much hassle with getting it thru the door in the house i would be returning it day 3. But i guess it is what it is. Just sucks i wasted over $2k

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is designed very nice. Very compact, but at the same time very spacious inside. The color is beautiful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator, the features are well thought out and functional. A lot of extra space for big items.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    Fridge

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so far. Not thrilled when you consider the price point. The Bluetooth doesn’t work and the techs can’t even figure it out. Lots of space though!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues using Bixby on your Samsung Refrigerator. Bixby is a Samsung’s intelligence platform, and you can control the product with your
      voice. To use the voice command feature, you must connect the product with the
      SmartThings app on your phone. For products that do not recognize voice directly
      from the product, you can use the Bixby on your smartphone to control some of the
      functions of your product after connecting to the app
      Thank you for choosing Samsung. ^Brad Samsung

  • Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Overall good, but disappointing for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall product is good, with plenty of space and organizational capacity. The fit on the french doors and drawers is disappointing; right door is visibly lower than left even after a return trip from the installers to adjust. Drawers a little crooked as well. Ice dispenser makes a lot of noise when making ice and tends to shoot cubes out in odd directions frequently missing the glass. It's just not the quality that you would expect for almost $3K.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good looking Refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Refrigerator. Quiet, works as should. Looks great in black stainless steel.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main problem with this refrigerator is the water has to be turned off to change the filter. I'm unable to get behind the refrigerator without removing the handles which is unacceptable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great size bigger than it looks in store

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it looked a lot smaller in store since there were several other around. Looks more amazing in the house than it does in store when it was next to my other fridge it just towered over it. It shows the current temperature of all three levels of the Fridge.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    Nit too sure

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it but..... it has problems with the ice maker area it drips water and i am not sure why

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      Thank you for your review and for loving the product. Our sincere apologies that your fridge experiences leaks, which is not ideal. I understand how important it is for you to fully utilize the ice maker's potential.

      I recommend following the steps in these links below to help you with this concern:

      Leaks from the dispenser:
      https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas

      How to prevent and stop water leaks from your refrigerator:
      https://www.youtube.com/watch?v=uU6XADBosVo

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide them with this number 1144872558 to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Chrystel Samsung