Customer Ratings & Reviews
- Model:
- RF28R7201SG
- |
- SKU:
- 6323225
Customer reviews
Rating 4.4 out of 5 stars with 2210 reviews
(2,210 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
taking bottom shelf out sucks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it till I tried to lift the top half shelf. I had to call Samsung on lifting it. Then Tried to take out bottom shelf to clean and couldn't do it. Called Samsung and they sent video and my husband and I couldn't do it. They are having some company call me and still waiting on call. Horrible design. Why would someone make it so difficult to take out a shelf. It should be so simple. Still waiting on help to get it out.
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for bringing this to our attention. I see you have some concerns with cleaning the fridge and taking out the top shelf. I sincerely apologize for the inconvenience this has caused you.
Please know that we value your feedback. We will continue improving the quality of the products and services we offer.
Here are some links to help you remove the shelf in the fridge.
Fridge shelves on page 62
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
A plan for keeping your Samsung refrigerator clean
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Remove or replace Samsung refrigerator bins, shelves, and drawers
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144791059
Have a great day.
^CharlesHi There,
Thank you for bringing this to our attention. I see you have some concerns with cleaning the fridge and taking out the top shelf. I sincerely apologize for the inconvenience this has caused you.
Please know that we value your feedback. We will continue improving the quality of the products and services we offer.
Here are some links to help you remove the shelf in the fridge.
Fridge shelves on page 62
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
A plan for keeping your Samsung refrigerator clean
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Remove or replace Samsung refrigerator bins, shelves, and drawers
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144791059
Have a great day.
^Charles
Rated 5 out of 5 stars
Kudos to Mark Gilmore
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mark Gilmore is an ourstanding store manger he took care of this delivery issue that involved choas of them coming back 4 times between delivering fridge and picking up old one
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
All good so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with Samsung refrigerator so far. Really nice to be able to check the refrigerator with the app to make sure the doors are closed and the refrigerator is operating normally.
This review is from Samsung - 28 Cu. Ft. 4-Door French Door Refrigerator - Tuscan Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Nana
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new refrigerator at Best Buy. I am so happy with it. Has double doors, large bottom freezer. Looked around first at different stores. But Best Buy had the one I liked at the best price.
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Samsung Refrigerator. It’s more than I thought it would be. The guys that set it up were fantastic. They were fast and respectful. I will do all my ordering from Best Buy from now on.
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Great looking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator. Nice screen and speaker. It’s a bit big but love it. Very easy to use and install was quick and easy as well.
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend- Pros mentioned:Design, Size
Rated 5 out of 5 stars
Great Fridge. Really Big!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of space and looks great. Check ALL your measurements. Had to take apart doors and drawers to get into the house.
I would recommend this to a friend Rated 4 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dispenser takes awhile to switch to different settings. Doors do not slide closed all the way
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Jac1, congratulations on your new Samsung Refrigerator. I appreciate you sharing your ideas with us and look forward to sharing them with our design team to improve future products. We thank you for choosing Samsung and being a part of our family. ^Brad
- Pros mentioned:Overall performance
Rated 3 out of 5 stars
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far good and love it, I recommend to friends and family
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .We are so glad to hear that! We love that you love it! If you have any additional questions or concerns you can reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144064445) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Rated 5 out of 5 stars
Refrigerator Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator was delivered and setup by a very professional and pleasant team.
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
New tech fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great feeling to have a top of the line new appliance. But can be difficult to use without reading owners manual. Funny to think you have to read a manual to figure out how to work a fridge but we’ll worth it.
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All ok except for one issue. The top left shelf is missing or has no bracket or support at the middle.
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Amazing Product and Service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While we are very impressed with the product, the care we received is the true winner here. Amy kept us updated with our delivery status, ensured we got the best deal and was a pleasure to work with. The fridge itself is just down right amazing. Adjustable shelves allow for a variety of products sizes and heights. Digital thermometer on the inside is my favorite add-on.
I would recommend this to a friendRated 5 out of 5 stars
Amazing fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge with functional storage spaces. For some reason it does not come with a freezer door storage shelf even though it has the anchor points for it. Get it on sale and the value is great.
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Samsung fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivered my fridge and were so careful! I appreciate the geek squad and everything was perfect
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Samsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love my new Samsung fridge what are the different compartments the water in the icemaker it reminds me an old school great job Samsung
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
My frige
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice frige has everything we need plenty storage space
I would recommend this to a friend- Pros mentioned:Size
Rated 1 out of 5 stars
Buyers Remorse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large fridge, but there are also other large fridges which do not have major design flaws. The ice maker has no guard on it and unless you have a perfect size glass, makes getting ice a chore. The cubed ice function does not work well because of the design of the ice maker which has a bar and a churner which crush the ice no matter what. The filter has been run through gallons of water and it still tastes full of charcoal. I am not super pleased and I definitely have buyers remorse. For similar prices there were better options available.
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeremyS,
Let us extend our help for your refrigerator.
Here is a link to help if the water in your fridge tastes bad. Please watch the full video, read and follow the "Water tastes bad" section, and click on the hyperlinks for further assistance.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Below is the list of ice that may come out of the ice maker. Please choose what best describes your experience, follow the steps and click on the hyperlinks for further help.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146084318 to help our team pull up your information.
Have a great day.
^Aloe
Rated 5 out of 5 stars
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was concern about delivery since it’s so large. Never been so impressed with the two men. They took the doors off both the frig and house entrance. The way they moved the frig and carried it was amazing.
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Soft, chewy ice.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Side by side is good but really like the freezer and beverage drawers.
This review is from Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel
I would recommend this to a friend























