Customer Ratings & Reviews
- Model:
- RF28R7201SG
- SKU:
- 6323225
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
Great refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, good price and fantastic customer service.
I would recommend this to a friendCustomer support SUCKS!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to wait tdd for 1 1/2 months to get the refrigerator and then it came damaged. Almost 3 months from the start and yet no help what so ever. I will not EVER buy from BEST HUY ever again.
No, I would not recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we received the refrigerator it would not work. We had to have the fan replaced for the compressor
I would recommend this to a friendBrand response from Samsung
Posted .We're saddened that you had to experience this with your fridge. Let us help you and get this sorted out, Shannon.
We would love to speak to you directly to gather more information about your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146497563, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Ice maker performance
Don't bother with this fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be a great refrigerator if the ice maker didn't leak.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with the ice maker in your refrigerator as it leaks. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ to guide you. Just click on "Leaks from the dispenser, under the drawers, under the fridge, or other areas" to help you identify and fix the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144313598.
-Noraina
- Pros mentioned:Overall performance
Excellent Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new refrigerator. This replaced an old side by side in our home and works great. Love the ability to control it with my phone.
I would recommend this to a friend Not very happy with the space inside.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not very happy with the limited space the refrigerator has.Also, the glass above the drawers gets moisture so it looks like it is dirty and I don't know how to clean it. I am very frustrated. The Freezer section is great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this! I have this link (https://bit.ly/3evGwgY) that can walk you through how to remove any of the shelves in the refrigerator. ^Jecca
- Cons mentioned:Ice maker performance
Samsung fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it but the ice dispenser stopped making ice and i berly have like 2 months with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, LeticiaG.
We are glad to assist you with the ice dispenser in your refrigerator.
If the ice dispenser stopped dispensing ice, it is more likely because the ice maker is not making any ice. The link below will show you how to get your ice dispenser to produce ice again. Please click the blue phrase "not making any ice" for more details.
Ice does not dispense:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
For instructions on how to disable Child Lock or Dispenser Lock, please refer to page 42 of the user manual:
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145839440) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Great price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has more space than my old fridge and like the brand
I would recommend this to a friend- Cons mentioned:Ice maker performance
Very Nice addition with all Samsung Appliances
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only problem is the ice maker seems to be unable to dispense the cubes only without a few crunches. Almost like the CRUSHED function and the CUBE function are both on.
I would recommend this to a friend Wonderful refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the features of this refrigerator! It is the best!
I would recommend this to a friendBrand response from Samsung
Posted .I agree, June, this refrigerator has a lot of great features. ^Jecca
Great fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great worked as advertised wifi cable works with bixby
I would recommend this to a friend- Pros mentioned:Size
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the flexzone drawer and the overall size. I’ve had it a few weeks now and am glad I chose it.
I would recommend this to a friend Great refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, once I re figured it! Now I can add tall items.
I would recommend this to a friendGood in a pinch
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge, ice takes forever to dispense. Samsung not my first choice, but fridge went out during bullsh_it pandemic, was slim pickings for fridge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave and addition to your kitchen. We thank you for your review and welcome you to our family. Thank you for choosing Samsung. ^Brad
Great new design for water filter!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the water dispenser accommodates larger bottles.
I would recommend this to a friendBrand response from Samsung
Posted .Great news, Gunner. We are excited to hear that the features and design of this refrigerator are meeting your needs and exceeding your expectations. Thank you for choosing Samsung. ^Lo
Totally great fridge.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge us great. It was very similar to the one we had previously, but the fingerprint resistance is a plus. It looks like Samsung also fixed the icemaker problem. Keeping our fingers crossed.
I would recommend this to a friendRefrigerator Is A Total Let Down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought an updated version of this refrigerator in 2021 Best Buy messed up the warranty paperwork but they could not get the paperwork corrected at the Coporate level. The Supervisors on the Store level asked if we would take a comparable refrigerator to solve the problem. The refrigerator listed here is the compromise. What a let down. This refrigerator has no water pitcher or open door feature.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
SAMSUNG FRIDGE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY NICE I LIKE THE FLEX DRAWER, I DONT LIKE THE FACT THAT THE SHELVES DONT ADJUST. I WISH I HAD PURCHSED THE LARGER ONE.BUT IT IS VERY NICE
I would recommend this to a friendgreat fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent cool & freeze best fridge ive ever owned
I would recommend this to a friendBrand response from Samsung
Posted .That's really wonderful to hear, hero! Thank you so much for being the best part of Samsung. ^Jecca
- Pros mentioned:Capacity, Overall performance
So much space!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new Samsung refrigerator is amazing! The first thing I noticed when I plugged it in was how light and bright it was. There are no dark corners. Every spot is bright and easy to see within the fridge. The exterior is very sleek looking. I love the feel of the handles. The overall exterior design makes it easy to clean as there are no groves to worry about. The stainless steel is easy to upkeep with the fingerprint resistant finish. The shelves are very easy to move around to fit your sizing needs. I can’t believe how much this refrigerator holds. After moving all of my items from my old refrigerator to this one, I still have a lot of extra space. The right side door has a lot of bin space. The left side door is limited due to the ice maker. The bins on the left side don’t hold a lot, but you can tuck a few smaller things in them. The ice maker is easy to operate. I found that once it was hooked up, it made ice very quickly. The dispenser has 3 choices...water, cubed ice and crushed ice. I just have to choose which one I want and it quickly dispenses into the glass. My favorite thing about the refrigerator is the pull out 4th drawer. I wasn’t sure if it was something I needed, but now that I have it, I wouldn’t go without it. The Flexzone is great because I can choose what temperature I want the drawer set at, depending upon what I put in it. Personally, I like to use it for my beverages. When someone wants a soda they don’t have to rummage through the whole refrigerator, they can just pull open that drawer for easy access. The divider within the drawer helps keep everything organized. The freezer drawer is great too. I like the extra pull out shelf within the freezer. Another bonus for keeping things organized. Overall, I love this refrigerator. Looks great and works great! Highly recommend!
I would recommend this to a friend