Customer Ratings & Reviews
- Model:
- RF28R7201SG
- SKU:
- 6323225
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
Good fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great deal with good features and quality work
I would recommend this to a friendBrand response from Samsung
Posted .I couldn't agree more, Jojo! Thanks for the 5 stars. ^Jecca
I’m really liking my fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my fridge, I love how tight it is. Done
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, BHall. ^Lo
- Pros mentioned:Capacity
Great Value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What is not to love about this refrigerator, especially the flex zone. Plenty of room at a unbeatable price. I am a repeat customer also purchasing a Samsung range.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Zenbook, thanks for your review! ^Ty
- Pros mentioned:Design
Best Refrigerator on Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd time we have purchased this refrigerator, we love the design and space internally, great refrigerator.
I would recommend this to a friend Excellent refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A comfortable refrigerator and easy to access food.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the positive review, Digitalpr! ^Jecca
- Pros mentioned:Overall performance
Great fridge!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product for the price. Bought this along with every other samsung kitchen appliance and they go together perfectly.
I would recommend this to a friend - Pros mentioned:Overall performance
WORST experience !!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST experience!! Best buy delayed delivery 2 times and when they came to home only one guy who was exhausted and made some scratches to fridge and didn't explain anything. Asked us to read the manual book!!! REALLY !! This Refrigerator is working good so far but it's NOT FINGERPRINT RESISTANT. I can see fingerprint all over the Refrigerator. I wish BESTBUY can improved delivery service and product description.!!!
No, I would not recommend this to a friend - Cons mentioned:Ice maker performance
Defective refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the refrigerator had it delivered only to find the freezer did not work. I tried to call but your phone system does not work. I had to drive to the store to arrange to return it and get a refund. Not happy with your company
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dory,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we understand your disappointment with your overall experience with the refrigerator.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that fit your needs better.
Thank you.
-Angelica
My Wife & I are Very Pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best refrigerators I have ever had. You have tree different areas and you can set at three different temperatures that's a big plus. Very happy with this purchase.
I would recommend this to a friend- Pros mentioned:Design
I'm in love with my new refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator I have been waiting on this item to go on sale for a year.finally it didn't it was worth the wait.
I would recommend this to a friend - Cons mentioned:Ice maker performance
Need to be upgraded, constant issues with workmans
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant issues, bad support from Samsung , technical support was very inconsistent, and drops ice from the water, Ice panel occasionally
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! We'd like to help with this. If you'd like to reach out to us, please reference ticket number 1142463170. You can reach us via either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
- Pros mentioned:Drawer functionality
Great refrigerator/freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just love this refrigerator so much!! So much room and love the middle drawer that gives you extra space to use as a refrigerator or freezer! I would highly recommend it!! Jerzy
I would recommend this to a friend - Pros mentioned:Overall performance
Great fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, the water dispenser door storage is a little weird and doesn’t hold much but overall very pleasing fridge.
I would recommend this to a friend - Pros mentioned:Overall performance
Nice Refrigerator!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have totally enjoyed my refrigerator up to this point! It has some awesome features and drop-off and pick-up of my old refrigerator couldn’t have been better. Thanks Best Buy!
I would recommend this to a friend - Pros mentioned:Drawer functionality
Thanks Best Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator. I love the drawer that slides open in between the fridge and freezer. It’s perfect for storing drinks.
I would recommend this to a friend Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed the door handle broke 1 week after it was delivered. Was disappointed with the install,
I would recommend this to a friendSamsung is crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far….the interior light, ice maker and water don’t work AND now it’s room temperature in the frig! REALLY BIG PEICE OF CRAP is what I bought. I will NEVER EVER BUY Samsung kitchen appliances AGAIN!! They SUCK at making them!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Please select the appropriate step from the list of troubleshooting methods for your malfunctioning ice maker and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/?msockid=08e6a45904c26b1f3477b061055f6aec
Here is a link for troubleshooting steps for your water dispenser that doesn't work, kindly choose the one that matches and click the embedded words.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshoot/TSG10003791/
The user manual is available here; please refer to page 71 for troubleshooting instructions for your heated refrigerator.
User manual.
https://downloadcenter.samsung.com/content/UM/202504/20250411081703937/DA68-03833A-09_IB_AW3-14_AA_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149880495) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Overall performance
My big box.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I love my new fridge. Is very nice inside and the outside That’s just what we need it enough room For all of the groceries.
I would recommend this to a friend Slow Ice Dispenser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice dispenser dispenses extremely slow... You'll stand with a cup forever trying to fill it with ice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us and your concerns will be shared with our product team. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143787705) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
The quality of SAMSUNG products has decreased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of SAMSUNG products has decreased considerably and I do regret investing money buying my kitchen appliances from this brand. I will not recommended to friends and family.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Maurice, Thank you for sharing your opinion. Your feedback matters to Samsung. ^Jecca