Customer Ratings & Reviews
- Model:
- RF28R7201SG
- SKU:
- 6323225
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Beautiful and Big
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this it is a perfect size and price Amazing quality
I would recommend this to a friend - Pros mentioned:Overall performance
Just love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a beautiful refrigerator. It's very spacious ! Just love it
I would recommend this to a friendBrand response from Samsung
Posted .I'm excited to hear that you're loving this refrigerator. Thank you for choosing Samsung. ^Lo
Love the crushed ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the room and space inside. And the crush ice is a bonus!!
I would recommend this to a friend- Pros mentioned:Design
GREAT REFRIGERATOR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WHAT A GREAT STREAMLINE LOOK AND BEAUTIFUL APPLIANCE.
I would recommend this to a friend Great Purchase and Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service with delivery and very quick turnaround compared to similar stores (Home Depot and Lowes). Best Buy provided essential items considering they possess their own warehouses instead of manufacture direct shipping. They also price matched which made the decision even easier and beneficial for me.
I would recommend this to a friend- Pros mentioned:Capacity
So far really good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much room in this fridge is awesome. Highly recommended
I would recommend this to a friendBrand response from Samsung
Posted .Thanks for being the best part of Samsung, Gmoney! ^Jecca
Expected better from previous model’s features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy again. Expected improvements over previous model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rcva07,
We appreciate you giving us a review about the Samsung refrigerator. We understand that you are expecting something new with your refrigerator. Right now, we are continuously working to improve our Samsung products.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144432412
^Rainly
- Pros mentioned:Overall performance
Best purchase ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for 2 weeks best refrigerator ever!!!!
I would recommend this to a friend Trips GFCI
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this fridge installed in my old house where it tripped the breaker constantly and my new house where this trips my GFCI constantly. Came home to spoiled meat! Contacted Samsung support and the only thing they can recommend is to plug the fridge in a non GFCI outlet which will not pass code for the garage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the refrigerator constantly trips your breakers (GFCI). We appreciate that you have done your part in trying to isolate the concern (tried in both the old house and new house). Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can guide you with the next step. Since the concern can be duplicated in another outlet or household, please access the link below and schedule a service technician to come out and check on the electrical requirements of the refrigerator.
The refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144714902
Leo
Great service and wonderful price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The young man that helped us was so knowledgeable about The refrigerators we were looking at. It only took us ten minutes to complete our entire visit. It was such a great experience, thank you Best Buy. Got an amazing deal on my dream refrigerator. Will be back for more appliances!
I would recommend this to a friend- Cons mentioned:Ice maker performance
Bad unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit never worked right . Top. Got cool to sometime cold , middle draw and freezer never worked. 4 service visits over a month to tell me it broke beyond repair.
No, I would not recommend this to a friend Repurchase of much-loved refrigerator model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an updated product I had previously owned. When I moved , my new house contained a side by side I hated. When this bottom freezer snack storage was it on sale, I jumped on it!
I would recommend this to a friendFridge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall fridge is good but the shelving on left door is basically useless the way they designed it. Also top left shelf has no support beam so anything remotely heavy making it sag.
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy had more in-stock refrigerators than any other store, making our selection process easy. Item was priced right and delivery was great. The refridge is very good, no complaints. My wife likes the draw feature.
I would recommend this to a friendBrand response from Samsung
Posted .We love that you are loving your new refrigerator! Thank you for being the best part of Samsung! ^Shay
Best Buy thank you
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge. Plenty of room and delivery ad set up was a success. I love the ice maker and filtered water.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Tammy,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
- Cons mentioned:Ice maker performance
Worst purchase ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst purchase that I’ve ever made. It took me a month to get a refrigerator with handles for that want to not dispense water
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your experience has been less than ideal. We are always working to improve the quality of our products and to drive customer satisfaction. Feedback like yours will certainly help us to continue improving our products and customer experiences. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143786740) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Great refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the layout of this refrigerator. Beautiful. The freezer stays at 0. The refrigerator temp fluctuates & would not stay at 37 until we put to 34. Staying near 37 is important.
I would recommend this to a friendBrand response from Samsung
Posted .HI there Enjoy, congratulations on your Samsung Refrigerator. I am so glad to hear you are enjoying the unit. Thank you for your feedback and for being a part of our Samsung family. ^Brad
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge was had several large dents in it when it arrived. The delivery guys were awesome! They hooked me up with customer service and we were able to come to terms I agreed with!! Love the fridge and the delivery guys!!
I would recommend this to a friendGreat! BUT!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would be 5 star BUT: 1. APP is almost impossible to use as they don’t want you to have a safety VPN or fire wall on device and creates a “fridge” Wi-Fi that conflicts with your home one. 2. Freezer door designed to have a “door bin” to hold smaller item as pull out draw in freezer only goes so far do to that bin should be there but they say it is an accessory now ( had it on model this one replaced) but seems no way to purchase it. Best Buy did give us a $150 gift card but rather have the door bin,
I would recommend this to a friendBrand response from Samsung
Posted .Hello Vinny,
Thank you for your review.
We would love the opportunity to speak with you about this concern regarding your Smartthing VPN/Firewall setup to determine how we can best assist you with this.
Please feel free to get back to us via the following options:
1. Samsung SmartThings 1-866-813-2404
2. Facebook Messenger: http://m.me/Samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
4. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144963134) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Cons mentioned:Dispenser light
Needs a light on the dispenser
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wish there was a light for the through the door ice/water dispenser, other than that. I love my fridge!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kaycee,
We appreciate you giving us a review about the Samsung refrigerator. Thank you for your honest feedback about the design of the Samsung refrigerator.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144663126
Thank you for choosing Samsung, and have a great day!
^Rainly