Customer Ratings & Reviews
- Model:
- NA30N6555TG
- SKU:
- 6261812
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 30" Built-In Gas Cooktop with WiFi for its variety of burner sizes and ease of use, with customers mentioning it is a breeze to clean. Many appreciate the extra burner and griddle, along with the cooktop's design, appearance, and quality. However, some customers feel the WiFi feature is not very useful.
This summary was generated by AI based on customer reviews.
Great cooktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful cooktop but gets dirtyy soon especially with indian cooking.
I would recommend this to a friendUnit good install criminal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cooktop is fine but the installation was done poorly and insanely. When the tech left he said the drawers would fit- they didn’t. We called our plumber and when he saw what had been done he was shocked. The gas cooktop was installed without the regulator that was in the box. You left my family with a gas unit that could have exploded. I’m filing a complaint with NJ. Your installer should loose his license.
No, I would not recommend this to a friendLove this!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the lights, love the look! Delivery and set up was great!
I would recommend this to a friend- Cons mentioned:Wifi
N/A
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth does not work with Range Hood............
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Lion,
I see you have some concerns with connecting your Samsung Cooktop. I would like to offer some help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01203249/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143031045. We thank you for being a part of the Samsung family. ^Brad
Faulty Cooktop with a faulty knob
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is faulty as one of the knobs is not working correctly. The tech on site already submitted the complaint for the exchange.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the review on one of our Samsung cooktops, SyedatifShamim!
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Has not been installed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This inten has not been installed. My installation is scheduled for 12/24. Once it has been installed I will rate it The installation has been scheduled by Best Buy.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, we appreciate your feedback, when you do get your cooktop installed if you have any questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144010708) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Gas stove top
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working properly...low gas flow. Some of the gas is not going all the way around.
No, I would not recommend this to a friendbad quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality i been trying to get in touch with best by no answer from them kitchen pain is pealing completely
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear of the issue you're having with your cooktop. We would like to inquire more about the issue you're experiencing. If you could contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144007747) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Cons mentioned:Wifi
None standard size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because of the notch on the back for Bluetooth, this unit did not fit for me. I have a granite backsplash which it hits trying to drop it in. Everything else fit and looked good. Not sure who's bright idea it was to stick this on all of the Samsung cooktops but I think it was a mistake and probably will affect their sales. It really surprises me they would not think a wall might be behind the cooktop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello gdbestbuy,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
To understand better the features and specifications of the product here's the product manual.
https://downloadcenter.samsung.com/content/UM/201904/20190417142957109/NA30N6555TG_DG68-01089A-02_EN-MES-CFR.pdf
For further assistance, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144528048
Thank you for choosing Samsung.
^Ross
Nice cooktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just installed but so far so good.Haven’t figured out how to download the wifi
I would recommend this to a friendStovetop is okay, but wouldn't rec LG appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove works fine. Wrought Iron hard to clean. NO LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Keeping the stove top clean is easy and just a few steps away! We'll be delighted to help.
A gas cooktop is often one of the most used appliances in the kitchen, so it will need attention to keep it clean and looking new. I have provided the link below to learn more.
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
You may also check pages 19-24 of the user manual to learn more about maintaining the cooktop.
https://downloadcenter.samsung.com/content/UM/202212/20221230145327419/FULL_NA30N6555TG_DG68-01089A-04_EN_MES_CFR_221228.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145564454) to help our team pull up your information when you message us.
Thank you!
-Angelica
disappointed in Palm Springd
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and PAID Range top and Dishwasher last April. Delivered in November. Went to pick up and they SOLD it to someone else.. Great now discontinued. Had to pick something else and had to wait... The new countertop was cut to the original and new one had to be recut to fit. Same as dishwasher and got a cheaper one than the Bosch we order. Gee... no call .. no I sorry.. No additional payment for the re-cut counter top or the extra time paid to fit the dishwasher.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it when I first got it, but exactly 20 days after the warranty expired a burner completely died. Repairs are going to cost approximately 40% of the original purchase price. The knobs are very weak as well and several have broken.
No, I would not recommend this to a friend