Customer Ratings & Reviews

This cooktop has been a nightmare. Purchased new October 2021. Installed in December (when Kitchen remodel was finished). It never worked. Calls to Samsung to honor the warranty were a nightmare of computer menus and repeating the same story to multiple people. First service came on Feb 3. Samsung had sent only two pieces instead of four. Repair unsuccesful. Second service (different person) on Feb 10. Samsung had sent two more pieces (instead of 3, because apparently five needed to be replaced) and one was for a refrigerator !!! Replaced the one, cooktop still did not work. Repairman said cooktop was not fixable and was going to put it in his notes. Samsung still wanted a third tech visit. Then started the nightmare of calls between Samsung and the Tech company. On Feb 15 Samsung finally agreed to refund or replace, but I was told it would have to be done through BestBuy where I bought it. On Feb 16, received an email confirming the "in store exchange". One full week later and I still do not have a functioning cooktop. Just hanged up with Samsung who is telling me I have to contact BestBuy.... Infuriating does not begin to describe this experience.

We are so happy It has tremendous security, because if you don't put the induction utensils on it, it doesn't heat up, it's super fast like magic.

Works great, looks great, fits great, modern, wife loves it

Awesome buy. And the unit works as expected It is aweaome to use the the convection to reheat for crispy food

Great for boiling large pots of water for pasta, crabs and lobsters. Pans hot almost instantly so cooking takes less time. Fried eggs are ready by time the toast is. Low heat easier than electric to keep things warm.

Easy install and works great so far. We were a little worried because the box had some damage, but all was well.

Good service, friendly staff and efficient coordination.

This cooktop replaced an old basic GE electric cooktop, and my wife couldn't be happier. It heats rapidly, yet is much safer. And it looks great in our granite countertop too.

Works perfectly looks beautiful in new kitchen, highly recommend

Cook fast, very modern. Beautiful ! Excellent choice for my remodeled kitchen.

Love this cooktop! Looks great, love the blue lights. Heats up fast and cooks evenly. Recommended to people that like electric stove tops.

Great induction cooktop. Sleek. Works great. Like the smart functions. Highly recommend if you are looking for an induction cooktop.

Great cooktop and I can use my oblong bake pan on the double burner to cook large quantities like chicken cutlets, etc. Also the handles of my pans do not get hot!

Love the quickness,safety and control you get when using induction heating. If you have big family you may want to get larger model.

Works as advertised, fits, looks sharp, easy install easy to use, we are happy we purchased this unit.

Our unit stopped working on Christmas Eve after we had it for less than 2 months. Best Buy only allows 15 days for returns on major appliances, which is absurd. They obviously have no care if they sell poorly manufactured products. Samsung warranty is a joke. The repair person calls tech support and is told what parts to order. We have to wait for appointments to be scheduled after parts come in. This is before they will even come to troubleshoot the issue. So, of course, the parts they bring dont fix the issue, so we get to wait for the cycle to start over again. At this point, they have rebuilt the entire range, and it still isn't working. So you would think Samsung would suck it up and replace it. NOPE. They want to reorder every part and have us wait for another appointment and another technician to rebuild the entire range again. So 2 weeks with no working stove in the house after spending 2 grand. Save yourself the trouble and purchase from a store with a reasonable return policy, don't purchase from Samsung. It looks like we will have to get a lawyer to get a replacement or refund. It's not worth the hassel.

Love this induction cooktop. It takes a little getting use to but once you master it you’ll love it.

great product. Beautiful addition to my kitchen.i would recommend this product to everyone.

Very good cooktop but wished we had a better explanation of what pots and pans to use before we purchased. We had to replace all our pots!

Knob doesn’t work very well. Finger works better. ….