Customer Ratings & Reviews
- Model:
- NZ30K7880US
- SKU:
- 5581713
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers love the 30" Induction Cooktop with WiFi and Virtual Flame, especially its exceptional heating performance. The cooktop is also praised for its ease of use and beautiful design, making it a welcome addition to any kitchen. Many users appreciate the power boost feature for quickly boiling water. There were no cons mentioned about this product.
This summary was generated by AI based on customer reviews.
Don't be deceived by the slick look
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy this product with caution. I purchased this cook top May 2019 at Best Buy. The cooktop is slick looking but after spending over $2000 mine is a boat anchor now. I called Samsung to see how they might help because the cost to repair was estimated to be around $1100 if both boards are failed (I get the FO failure code and have to constantly re-start the unit). Samsung said because of it's age (4.5 years) they could not help. As an engineer, I would be embarrassed to see so many negative reviews. If I was Samsung, I would have certainly at least split the cost with me. Consumers don't buy $2000 products to throw away in less than 5 years. Think about it Samsung.
No, I would not recommend this to a friendDo not buy this cooktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this $2,000.00 cooktop less than a month ago and have had nothing but problems. The control knob does not work at all, when you turn it the temperature settings do not change. When you use your finger the temperature settings are widely inaccurate as it jumps between 1-15 without any precision. It’s pretty much impossible to set it to a specific value as it continually jumps around, it even changes the temperature when no one is touching the controls. The service guy has been out and has been ineffective in finding a resolution, this is clearly a design issue with this cooktop. We have received multiple error codes in the middle of cooking when the cooktop shuts down, some of which the service guy admitted he hadn’t ever seen. We usually have to flip the breaker to get the cooktop working again. Samsung customer service is the absolute worst, I have spent countless hours with them to no avail. Google Samsung customer service and you’ll see what I am talking about.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung cooktops. We apologize for the inconvenience of having a hard time with the cooktop's error code and for the panel being unresponsive. We will surely notate this feedback for better products and options in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Cooktop error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001785/
Cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
For other troubleshooting guides you may check this link below:
https://www.samsung.com/us/support/search/?query=cooktop&referrerPageUrl=https://www.samsung.com/us/support/
You may also use this link for regular maintenance of your cooktop's lifetime:
https://www.samsung.com/us/support/answer/ANS00049945/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NZ30K7880US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144407483
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Heating performance
Looks good but isn’t worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good and can boil water in an instant but it cooks unevenly, needs to be watched because it sometimes changes the temperature on you, and the glass top has cracked twice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand that this experience differs from what you anticipated. Let's get you the help you need.
I have shared the manual to learn more about the cooktop's recommended settings and power management (pages 20 and 22) and the correct cookware positions/requirements/sizes (pages 26-27) to achieve the desired cooking.
User manual:
https://downloadcenter.samsung.com/content/UM/202310/20231019164653012/O_NZ30K7880U_DG68-00823A-06_EN.pdf
We would like to speak with you directly to assist you with the glass top better. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147497167, to help our team pull up your information.
Have a great day!
^Chrystel
Excellent cooktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy I have made for cooktops. Exceeds expectations
I would recommend this to a friend