Customer Ratings & Reviews
- Model:
- NZ30K7880US
- SKU:
- 5581713
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers enjoy the 30" Induction Cooktop with WiFi and Virtual Flame for its fast heating speed and ease of use, praising its sleek design and safety features. However, some users express dissatisfaction with the touch controls and the magnetic knob's functionality. The WiFi capabilities also received mixed reviews.
This summary was generated by AI based on customer reviews.
Don't be deceived by the slick look
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy this product with caution. I purchased this cook top May 2019 at Best Buy. The cooktop is slick looking but after spending over $2000 mine is a boat anchor now. I called Samsung to see how they might help because the cost to repair was estimated to be around $1100 if both boards are failed (I get the FO failure code and have to constantly re-start the unit). Samsung said because of it's age (4.5 years) they could not help. As an engineer, I would be embarrassed to see so many negative reviews. If I was Samsung, I would have certainly at least split the cost with me. Consumers don't buy $2000 products to throw away in less than 5 years. Think about it Samsung.
No, I would not recommend this to a friendMeh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are too sensitive. Anything can turn it on or off. Towel, plate or another container. Safety feature could be risky for young children in the kitchen. Previous GE was safer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jimmy,
We understand the importance of safety on your Samsung cooktop model and we are here to help.
I have shared this model's user manual link below. Please turn to page 21 to enable child lock to avoid any incidental switching on of a cooking zone.
https://downloadcenter.samsung.com/content/UM/202310/20231019164653012/O_NZ30K7880U_DG68-00823A-06_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146743032 to help our team pull up your information.
Leo
Do not buy, stay away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this cooktop for less than 4 years and it quit working. It cost me around $2100 and since I didn’t have extended warranty, well that’s money down the drain. I wouldn’t recommend it to anyone and it gave my wife such a hard time to work with it. Setting the temperature is very frustrating most of the time and it only takes induction cookware so all your old cookware will not work with it! We also noticed that it sometimes doesn’t heat up the whole surface area of the utensil being used, so you have to move the food being cooked around to get done. Induction is a fancy word but really not worth the price and quality. The only thing that looks great on it is the esthetics of it and the fake blue flame light that turns on when in use. Do yourself a big favor and stay away.
No, I would not recommend this to a friendDo not buy this cooktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this $2,000.00 cooktop less than a month ago and have had nothing but problems. The control knob does not work at all, when you turn it the temperature settings do not change. When you use your finger the temperature settings are widely inaccurate as it jumps between 1-15 without any precision. It’s pretty much impossible to set it to a specific value as it continually jumps around, it even changes the temperature when no one is touching the controls. The service guy has been out and has been ineffective in finding a resolution, this is clearly a design issue with this cooktop. We have received multiple error codes in the middle of cooking when the cooktop shuts down, some of which the service guy admitted he hadn’t ever seen. We usually have to flip the breaker to get the cooktop working again. Samsung customer service is the absolute worst, I have spent countless hours with them to no avail. Google Samsung customer service and you’ll see what I am talking about.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung cooktops. We apologize for the inconvenience of having a hard time with the cooktop's error code and for the panel being unresponsive. We will surely notate this feedback for better products and options in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
Cooktop error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001785/
Cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Unable to increase or decrease the heat on the cooktop:
https://www.samsung.com/us/support/troubleshooting/TSG01211106/
Range knobs accidentally turn on the cooktop too easily:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
For other troubleshooting guides you may check this link below:
https://www.samsung.com/us/support/search/?query=cooktop&referrerPageUrl=https://www.samsung.com/us/support/
You may also use this link for regular maintenance of your cooktop's lifetime:
https://www.samsung.com/us/support/answer/ANS00049945/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NZ30K7880US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144407483
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Controls
The controls ruin the unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controls are the worst. They’re generally unresponsive to touch (you have to repeatedly touch a control to get it to respond) and if anything boils over, it shuts everything off. DO NOT BUY.
No, I would not recommend this to a friend New, but full of bells and whistles
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am still getting use to this cooktop but so far very pleased. It is pretty high tech so it is going to take some practice. Very pretty in design
I would recommend this to a friendOwner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s horrible it cuts off I can’t get help From Best Buy I have the protection and they come out and say they will call Samsung this product sucks big time don’t buy it and Best Buy they don’t care to help me.
No, I would not recommend this to a friendExcellent cooktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy I have made for cooktops. Exceeds expectations
I would recommend this to a friend
