Customer Ratings & Reviews
- Model:
- NQ70M6650DG
- SKU:
- 5747460
Rating by feature
- Performance
Rating 4.0 out of 5 stars
- Cook Settings
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers praise the 30" Microwave Combination Wall Oven for its user-friendly interface, attractive design, and the inclusion of a microwave. Many customers specifically mention the ease of use of the touch screen and the beautiful appearance of the black stainless steel finish. While some customers find the appliance to be expensive, many are pleased with its overall performance and stylish looks.
This summary was generated by AI based on customer reviews.
sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sucks been lied to time and time again about delivery dates
No, I would not recommend this to a friendDon't purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave handle falling off. Oven never cooks evenly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ckbgsb, I understand you are having issues with temperature in your Samsung Wall Oven and understand how tedious this can be. I would like to offer some helpful information to make sure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If you need more help, please do not hesitate to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143406785. We thank you for choosing Samsung for your families needs. ^Brad
Did Not Last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit failed after 18 months. Four visits by the appliance repair company determined that it could not be repaired. Glad we bought the Geek Squad warranty plan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JustinH,
Thank you for your inquiry, we appreciate this. Your inquiry is very important to gauge our products and how to improve further. We only want you to get the best experience using our Samsung products.
I recommend clicking this link for information on your appliance:
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the appliance's lifetime.
https://www.samsung.com/us/home-appliances/wall-ovens/microwave-combination-oven/30--combination-microwave-wall-oven-nq70m6650ds-aa/#support
Troubleshooting:
https://downloadcenter.samsung.com/content/UM/201904/20190417152213434/NQ70M6650DS_AA_DE68-04446A-02_EN-MES-CFR.pdf
User Manual Pages 60 to 66
Please take note of your warranty coverage:
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
https://www.samsung.com/us/support/service/warranty/NQ70M6650DS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144695837
Thank you for choosing Samsung. Have a great day.
Joe
Not worth the money.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 years after purchase the PCB went out. For what I paid, I would think that Samsung would last longer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, Zabb. We would love the opportunity to discuss your microwave with you to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this number (1145025889) to help our team pull up your information.
Have a great day.
^Camille
Don't buy it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very expensive appliance with a lot of problems. The self-clean function locked the combo doors completely - both the microwave and the oven, not to be opened even after the unit cooled down. Samsung said they could not service the equipment unless I provided them with the serial number which is written inside the oven - which was locked!. It took me weeks to convince someone to come and unlock the doors. It took them at least three service appointments to open the doors. And when they did, they just told me not to use the self-clean function, period. Later on, the combo stopped working altogether. This time I had the serial number but the service guys tried and tried and tried. After a few weeks and many many replaced electronic part (and no cooking at home even though I paid thousands of dollars to a state of the art appliance), they said they cannot fix it, so they agreed to replace the unit. The turntable for the new unit stopped spinning shortly after. I was unable to secure a service appointment for weeks. I am now at the point where I utterly regret that I bought this fancy combo. Oh, and the front and the back of the oven does not cook evenly. Just take my word for it and buy an oven and a microwave separately. Simply, do not buy this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your experience with us, Aylin. Samsung values your feedback and uses reviews such as this one to improve our products in the future. ^Lo
Display stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had the microwave oven combo for 18 months and the computer display stopped working after about 5 months. Luckily it was under warranty and they had to replace the whole computer board. Now it happened again and we can’t get service because of the COVID 19. So have to wait. A little frustrating that this would happen twice within 18 months because you can’t use microwave or oven at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Deverett! We appreciate your patience with the unusually long wait time. We are doing all we can to ensure customer service is uninterrupted during this time. ^Jecca
- Pros mentioned:Microwave
Guide roller keep breaking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel that I should enter a review 4 years after using the equipment. I still love the equipment and its functionality. The bigger problem is that the guide roller for microwave oven broke during its first year of use, this happened again in 2022. Samsung does not stand by its products beyond 1 year of warranty. They refused to supply me with the part. The part goes under the plate in the microwave and helps it turn. It made up of very cheap plastic. The unit overall is good quality, but why on earth they'd make something like that? The microwave over is spacious, so the plate is pretty big and heavy. The microwave oven is also a convection oven. In short, the part has to withstand both weight and heat. Still it is made up of cheap material and poor design. I feel that Samsung should provide me with at least 10 parts to last me for 10 years or so. Their customer service has no power to do anything. All they do is apologize, which doesn't solve problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rose,
Thank you for your inquiry, we appreciate this. Your inquiry is very important to gauge our products and how to improve further. We only want you to get the best experience using our Samsung products.
Please take time to check on the following information on your appliance:
What should I do if the microwave turntable does not work?
While turning, the turntable comes out of place or stops turning.
There is no roller ring, or the roller ring is not properly in place. Install the roller ring and then try again.
https://downloadcenter.samsung.com/content/UM/201904/20190417152213434/NQ70M6650DS_AA_DE68-04446A-02_EN-MES-CFR.pdf
User Manual Page 63
Benefits:
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/me16k3000as-aa-16-cuft-over-the-range-microwave-stainless-steel-me16k3000as-aa/#benefits
Maintenance:
https://downloadcenter.samsung.com/content/UM/201904/20190417152213434/NQ70M6650DS_AA_DE68-04446A-02_EN-MES-CFR.pdf
User Manual Pages 51 to 60
You may check this link for future reference to reduce unnecessary https://www.samsung.com/us/home-appliances/wall-ovens/microwave-combination-oven/30--combination-microwave-wall-oven-nq70m6650ds-aa/#support
Troubleshooting:
https://downloadcenter.samsung.com/content/UM/201904/20190417152213434/NQ70M6650DS_AA_DE68-04446A-02_EN-MES-CFR.pdf
User Manual Pages 60 to 66
Please take note of your warranty coverage:
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
https://www.samsung.com/us/support/service/warranty/NQ70M6650DS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144698687
Thank you for choosing Samsung. Have a great day.
Joe
Steam bake drip ,microwave plate is not rotating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed with the wall oven, the microwave turntable is not rotating after a month of use. if i keep any thing over half pound it is not rotating. When i used the steam bake, water is dripping from the inner walls and causing the puddle, samsung ppl are saying its normal, that water is dripping over my food which i am doing.note that i dint fill the reservoir beyond the max line
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi nitin! I want to improve the experience you've had with us. Support is here for you! Take a look at these links: https://bit.ly/2Q8IOqI and https://bit.ly/2IhGESG, for tips and tricks to help with steam baking and to correct the turn-table issue. If that doesn't take care of things, reach out to us via our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, Samsung Community Support: https://bit.ly/2hsVXP2, or call 1-800-Samsung and reference ticket #1138427054, Thanks! ^Mae
Terrible quality and breaks constantly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The combo oven set looks beautiful but it has given us many problems early on. The microwave has had to be serviced twice and conveniently after the warranty ended. Both repairs cost us a total of $814 and both repairs were for the same thing. We have only had this two years but started having problems just after one year which meant the microwave was out of warranty. The microwave will turn on but not cook. If we open and close the door over and over it will eventually start to cook. After three months of the first service we PAID for, the microwave started again. It's now at the 5 month mark since the first repair and we have just had to pay for the same parts and repair. Very frustrating. I also feel like my oven does not cook evenly. Overall I would never recommend this microwave oven combo to anyone. The set is very attractive and sleek but the quality is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were having issues with your Samsung Wall Oven. I am glad to see that a Samsung Tech was able to resolve this issue for you. Thank you for choosing Samsung and being a part of our growing Family. ^Brad
C-A2 Error
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both oven lights went out at the same time. NO ONE would work on it! After countless hours on the phone w/ Samsung & months of trying to get it serviced, they offered an "out of warranty" appt. w/ their preferred tech for an astronomical price! We declined & kept searching & finally found someone. The tech cut the power & when he turned it back on, the well-known C-A2 error occurred. Now we have no microwave or oven at all. I have done extensive research on this & it is a wide-spread issue that Samsung is refusing to address or correct. This is WAY too expensive to be broken already w/ no way to get answers or support. Do better Samsung! I will never recommend these appliances & before buying, call around to repair shops in your area; might be shocked to find out no one will touch them.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Morgan,
Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared Samsung links below that can help address your concerns with the wall oven with Microwave Combination Wall Oven.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Samsung range or wall oven error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
Your Microwave Combination Wall Oven is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Ten (10) Years Magnetron Part (Part Only).
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/NQ70M6650DG/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144739242
Leo
Electric smell oven stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until today when some wires burned up in the back of the lower oven. Electrical smell and oven won't heat. Calling for repairs, but I only bought this 4.5 years ago. Samsung should last longer than that.
I would recommend this to a friendBrand response from Samsung
Posted .Thanks for sharing your experience after using the wall oven for 4.5 years, JanJaw. Let us go ahead and get you some details that you can check.
When the oven and the cooktop on your range don't turn on, your first thought is a power issue. But it could still be a power issue even if one is working and the other won't. Loose connections or tripped circuits can cause one or the other not to work. If this has been going on since installation, it's likely due to improper installation or insufficient power supply. Where applicable, the steps to resolve these types of power issues are also the same for built-in electric cooktops and wall ovens.
Samsung range, oven or cooktop will not turn or stay on https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Many heating issues are related to the voltage. You'll also want to ensure you're opening the door sparingly or leaving it open for too long. We'll let you know the steps you should take before requesting service.
Samsung oven temperature issues https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-heat
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1-800-726-7864(1800-SAMSUNG)
2. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/Samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please provide us with this reference number (1145432500) to help our team pull up your information when you message us.
Have a great day.
^Charles
Just another junk appliance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our microwave stopped working after only a little over a year after install. Geek Squad sent out a repairman 3 times and he was unable to fix the oven so they are replacing it. Now since they are replacing it I have to spend ANOTHER $350 for a 5 year warranty. We have been without a microwave for over 2 months now! I don't care what brand appliance you buy they are all JUNK.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you sharing your experience with one of our Samsung wall ovens.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you.
-Angelica
Stay AWAY from this junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product has so many problems that they all won't fit on this review. Main issues, convection won't work as door comes open and stops the process. CA-2 error code three times in one year (hundreds each time to fix it), Oven has a moisture pan that helps keep moisture in oven, it melted.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know what it's like to have a wall oven that displays an error code, stops while in use, and has a melted moisture pan. Let us help.
We have provided the user manual for your model. See page 61 for the recommended action when the oven stops while in operation and page 67 for the CA-2 error code the unit displays.
https://downloadcenter.samsung.com/content/UM/202309/20230913155114089/O_01._DE68-04446A-07_IB_NQ70M6650DS_AA_EN.pdf
For further assistance with the moisture pan, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146702493) to help our team pull up your information when you message us.
Thank you.
-Angelica
Lots of problems with this item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this combo along with other Samsung kitchen appliances. Near the end of the first year, the microwave stopped working. Samsung tech replaced a board and it worked for a month. The it stopped working and the panel began to get very hot when in use. Samsung tech said magnet was cracked. Replaced and it has worked. But now we are out of warranty period and I have a bad feeling this product is not gonna last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung - 30" Microwave Combination Wall Oven with Steam Cook and WIFI - Black stainless steel. I understand you're having issues with your microwave as it stopped working and the control panel began to get very hot when in use. We are saddened to hear that the product is out of warranty. We do apologize for the inconvenience this has cause you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01110174/ if your Samsung range control panel is hot to touch.
If repair is needed or replacement, please take note of this link https://www.samsung.com/us/support/service/warranty/NQ70M6650DG/AA for the warranty coverage of your product. You can also check this link https://www.samsungparts.com/Default.aspx if you want to purchase parts for your microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144569576.
-Noraina
Overheating Ovens
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This oven is beautiful to look at, but a dangerous fire hazard. The microwave has overheated and wouldn’t turn off twice now, and the oven has overheated twice. We set it at one temperature, and then later it shoots up by itself to the highest temperature. We had to turn the main power off each time. I have a call in to Samsung to replace it, but we purchased 2 years ago and the warranty is only 1 year
No, I would not recommend this to a friendDefective after 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in February and not working by end of April. 2 major problems the fans don’t work and there is a problem with the mainframe. Been dealing with Samsung and Best Buy on repairing/replacing for 2 weeks with no success. Even bought the extended warranty. Do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback. ^Lo
Samsung appliances do not last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this 0 stars if I could. I have had the unit since 9/2019. We built a new home and installed all Samsung appliances, big mistake. Refrigerator flooded out home and I'm now on my second repair for this microwave/oven unit. I strongly encourage you to stay away from all Samsung appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ScottV,
We want to inquire more about what transpires with your Samsung appliances and would like to assist you as soon as possible.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Stay away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away; ovens should last for years, this one died after 6 years of light use. Same problem as many others... over heating fried the cable assembly (and get this, only six years old and Samsung does not have a replacement cable)...
No, I would not recommend this to a friendBrand response from Samsung
Posted .KennethL, we understand that you need a replacement part. Allow us to assist you with this matter.
To check the availability and compatibility of your wall oven cable assembly, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146077379) to help our team pull up your information.
Have a great day.
^Camille
don't buy - microwave door handle broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this appliance less than three years ago and the handle to the microwave has broken on one side making it difficult to open and close the microwave. I paid over $3000 for this appliance and I am very disappointed that the basic of the handle to open the microwave door has not even lasted three years.
No, I would not recommend this to a friend- Cons mentioned:Control panel
Combo Wall Oven Broken and Samsung can't fix.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't do it! Stay away from Samsung Wall ovens. Installed in 2018 and it the control panel failed after a self cleaning. Samsung has repair service centers visiting my home 11 (yes, eleven) times to fi the oven. Reality is that they can't fix the oven and hope that I just stop trying to hold them accountable to servicing the products they sell.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Spowell,
Thank you for your inquiry, we appreciate this. Your inquiry is very important to gauge our products and how to improve further. We only want you to get the best experience using our Samsung products.
I highly recommend clicking this link for future reference or guide:
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
How do I reset my Samsung microwave control panel?
To reset the microwave, unplug it or power cycle at the circuit breaker for 60 seconds.
TROUBLESHOOTING:
https://downloadcenter.samsung.com/content/UM/201904/20190417152213434/NQ70M6650DS_AA_DE68-04446A-02_EN-MES-CFR.pdf
User Manual pages 60 to 66
You may check this link for future reference to reduce unnecessary repairs over the appliance's lifetime.
https://www.samsung.com/us/home-appliances/wall-ovens/microwave-combination-oven/30--combination-microwave-wall-oven-nq70m6650ds-aa/#support
Please take note of your warranty coverage:
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
https://www.samsung.com/us/support/service/warranty/NQ70M6650DS/AA
https://downloadcenter.samsung.com/content/UM/201904/20190417152213434/NQ70M6650DS_AA_DE68-04446A-02_EN-MES-CFR.pdf
User Manual pages 67 to 68
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144695340
Thank you for choosing Samsung. Have a great day.
Joe