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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 938 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the 27 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator's overall performance, ample capacity, and modern design. Many appreciate the ice production, perfect size, and quiet operation, along with its excellent temperature control and fingerprint-resistant finish. However, a few customers have reported receiving the product with dents.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 938 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best Buy have the best employees

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife fell in love with the fridge. My kids said it has a lot of space.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Great Samsung refrigerator.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even with a counter depth, this refrigerator seems to have lots of volume and love the updated features and ice Maker.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My new refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this refrigerator just before Christmas. I am loving everything about it. We did not get the icemaker.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    nice size for small space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice looking refrigerator I like the built in handles. the ice maker works nicely wish it had a water dispencer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is very well done. Will definitely shop at Bestbuy next time.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far everything has gone smoothly i have 0 complaints and it looks stunning in my kitchen!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Panasonic fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is perfect for us. And we love the countertop design because the food is easily accessible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality, but affordable. The Fridge is well organized to utilize the space.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Store review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional installation. Love the refrigerator. Couldn't ask for things to go any smoother!!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Lots of space in fridge and freezer. Counter depth gives more space in the kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best everyone should buy this for a small family

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Bigger Fridge !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Great! Love ALL the Space!!! I love all the door space and crisper!

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Spacious fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is super spacious inside and the different ice cube sizes are great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the clean look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad we bought the Samsung bundle of kitchen appliances. We love the look, the features and the connectivity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jamie smith

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge and service would buy it again and have them deliver and setup.its all good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Samsung warranty is only lip service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, I loved this fridge. It’s beautiful and fits perfect in my kitchen. After 2 months, it completely died. After 2 visits from technicians (neither could fix it), they determined that the computer in it is dead which is causing it to not cool. This part is on back order and nobody knows when it will come in. It’s under warranty, but I have been without a refrigerator for over a month. Every step with Samsung is a disaster. Nobody calls when they say they will. Nothing runs on schedule. They wanted to offer me a refund in Samsung credit, but everything on their website has a huge markup over other retailers. I am still waiting on a replacement. If you are considering buying a Samsung product, ask yourself if going over a month without a refrigerator will affect you. Samsung does not care how long you go without it, they will move at their painfully slow pace and you will spend no less than 2 hours on each call trying to get a result, that seems to never come.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Lauren T,

      We acknowledge your disappointment with the experience you have had with your Samsung refrigerator model. We would like to speak with you more about this experience and assist with either getting service set up or determining what steps can be taken to help with your refrigerator.

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      When you message us, please provide us with this reference number 1146882839 to help our team pull up your information.

      Leo Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Review!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious! Love that the milk can go in the door. So far so good. We are very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love our purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s been a great purchase. We definitely love the Samsung line items.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bbgg

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very good refrigerator. I like this refrigerator and and also their service is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice love it. …………………………………………………………………….

    I would recommend this to a friend