Customer Ratings & Reviews

love the refrigerator and installment/delivery highly appreciated

Great fridge for the price, was delivered on time And the guys were awesome

I bought this refrigerator on a Thursday, and they confirmed delivery was for the following Tuesday. That Tuesday, I waited for over four hours, and the truck didn't arrive. I then called customer service to schedule a new appointment within the same week, as it had been a long time since the purchase and I didn't want to wait any longer. The customer service representative told me the next appointment was next Monday or I had to cancel the order, without acknowledging that it wasn't my fault, but yours. I canceled the order and went to Lowe's, and they delivered the same refrigerator to me the same day. I think they should supervise their customer service; the people there don't care, nor do they care whether they sell a product or not. They only care about their jobs and not the company as a whole.

Got the item on a rainy day but the deal was to good to pass up

Great. My food has never tasted this cold or this fresh.

Exelent service very recomended this its my preference store

I love Samsung; this is my favorite fridge so far!

Love this fridge! Deep doors, easy loading, great value.

Great service; professional installation and reasonable price

Decent refrigerator for the price. The installers were great and quick.

It's not fingerprint resistant but that's ok. I didn't like that it had to be programmed and it was not user friendly. I had to call customer service to help me and I am not computer illiterate.

It was great, the person who installed it was very nice

I got a really good deal and the process was very smooth.

The fridge seems to be working well and the freezer space is nice

Great item for the price. Quick delivery. Lots of room.

Very sleek! Love the smooth door look with no handles.

Just what I needed it was time for an upgrade………..

I purchased the fridge on Black Friday 2023. It was great when it was working, but that only lasted 60 days. The fridge and freezer are not cooling. I placed a call with Samsung Repair Service line. They assigned me to a technician who doesn't work on fridges. So that was 4 days burned. The second technician is 2 hours away from me and is not returning my calls as his mailbox is full. I live in a city of 200,000 people and Sumsung does not have any technicians locally. I've been a week with a fridge and freezer and obviously all my food is ruined. I've called customer support several times and the only response is the Samsung Office of the President is handling the case now. DO NOT BUY THIS FRIDGE!!! Plus if you're looking for it to properly open, you must have atleast 2 inches extra on both sides of it for the doors to open properly. I've bought several Samsung products in the past but have been snakebit by this purchase.

Owned for one month before issues started. Initially stopped making ice. No biggie. Then about a week later the freezer and fridge started getting warmer. The food in the freezer began thawing. Contacted Bestbuy seeing as I have only owned this unit for a month. No help; initial return window is 15 days if NOT a BB plus member, if you are its 90 days. Contacted Samsung directly; chatted with rep for over 2 hours trying to get this rectified. Samsung has one of the most frustrating warranty initiation process. Gave up and asked the rep to help me out in filling out the warranty request. They did luckily and completed it for me. Local company called within 24 hours to schedule a date, tech was past the time window (literally waited all day, 11am to 5pm) arrived at 6pm. Tech literally was there for 10 minutes and determined my freezer coil was clogged? Advised defective compressor; will have to order and reschedule install. Repair company contacted me 2 days later and scheduled a date the following week. Different tech came out; said compressor was ok; that there was a leak in the system. Showed me. Tech repaired leak and refilled system. Tech asked me how long i've had the unit, told him one month before issues started; informed me that the unit was made in 3/2023; almost a year ago before I received it. Took 2 days off work and about 3 weeks from initial issue found to resolution; seems to be cooling/freezing and making ice now. Luckily I still had my old working fridge during this time...We'll see how long this repair/fridge lasts...

Bought this for a flip, nice but not real Stainless its plastic.