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Customer reviews

Rating 4.4 out of 5 stars with 2210 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 2,210 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New Samsung Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new fridge for our home as our old one started to leak. I searched the internet for good deals and decided one day to visit our local Best Buy which had this one on sale for a very good price. We purchased it the same day and have been happy with it since its delivery to our home. It is spacious and not loud at all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    decent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for a little over a year now. It works great. only issue I've had is that the ice machine will get clogged with ice every now and then, and the cubes always come out a little crushed.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 4 out of 5 stars

    Almost a Five Star...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love most everything about this machine with the exception of the Ice maker/water dispenser. The ice maker is very slow to dispense ice and also small. The button that actually makes the ice come out on the door is so hard to hit specifically in the right place (it is a huge long button but a small button behind that) to activate the process. No matter what size cup you use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    One of the best Samsung Fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. Got similar in 2015 and had to get it again!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    Decent Enough Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A decent fridge, lots of space inside but also no space at all. It gets crowded very easily. I would almost prefer the fridge that this one replaced simply because the old fridge felt much colder. The ice maker on this product is very disappointing. The ice is not fully frozen when getting it from the fridge and it is very frustrating. It is almost better to buy bags of ice than use the ice maker on the fridge.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand where you're coming from. Let's help you with this, Willie.

      To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.

      For organization and a more space-optimized fridge, we recommend following this link below for some tips.

      Tips for an organized Samsung refrigerator:
      https://www.samsung.com/us/support/answer/ANS00084845/

      We recommend following the troubleshooting tips below to get the ice maker's diagnosis.
      Please watch the YouTube video included and click on the embedded links for additional help.

      Ice maker is making some ice, but not enough:
      https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough

      Should you require further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147099489, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Great current update

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is a great update! I wanted a door water/ice dispenser and minimal depth - this meets those two criteria wonderfully. It keeps its temperature. You can easily see what food is where. Sliding shelves in both refrigerator and freezer make it easy to access food.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Was weary after reading bad reviews but so glad I did not cancel the order . Everything works great including ice maker. So roomy and amazing price

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet cold spacious- I love this product and would def recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service and great prices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After months of using it, and everything still working good and great job with the workers helping me put it in on the truck

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Big family fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose samsung because of the space. I had the earlier model which I loved. It had the door in door. This model does not. I previously tried a GE and sent it back. The space inside wasnt what I wanted. Milk space was in the door. I like to keep mine way in the back. Samsung has the space. The GE did have the door in door. Loved that detail. The Samsung also has a flip up top shelf. Great for tall items. I would recommend Samsung over the GE Profile. Just my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious and quiet fridge. So many compartments and energy efficient

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Refrigerator

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the storage and ease of being able to clean the refrigerator quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Somewhat Happy!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact of fingerprint resistant and the middle compartment and the freezer has plenty of room. The only complaints I have is the main compartment of refrigerator the shelves will not or can not switch from left to right and the water dispenser is sensitive upon touch.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Entertaining made easier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the look of our new refrigerator! Simplistic but practical. We entertain a lot, and the deli drawer is fantastic. It holds all of our charcuterie board necessities and at the perfect temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Drawer functionality

    Rated 4 out of 5 stars

    Great Fridge for a growing family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded to this fridge from a counter depth fridge and WE LOVE IT! So much space. It is a very deep fridge and spacious for left over and produce. We love the flex drawer for our snacks and drinks. The side door also holds two 1 gallon milk jugs!! The freezer space is still spacious enough to put all your frozen good or to freeze meat and etc. Down side to this fridge is the configuration isn't really interchangeable. It looks like it could be, but you can't. They are set to where they are meant to be. You could move them, but the won't fit properly or stable enough to put things on. There are also small awkward shelves on the ice machine side that don't really fit anything practical. We've had the fridge for a little over a month and over all we love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Best fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is more than what I was expecting, a lot of space and it looks amazing.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    Great for 2yrs then the freezer stopped working

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this refrigerator in May 2020 to go with 3 other Samsung appliances for our kitchen remodel. One of the features I love is the flex zone drawer which we use for deli items and definitely comes in handy to store a tray of deviled eggs, or any other large dish(es) for parties etc. It has an alarm that goes off if a door/drawer has been left open too long or wasn't closed properly. At first I found this annoying because I never had a problem leaving the door open. However, I find the way the new fridge doors shut, it is very often (unknowingly) left ajar & the alarm has saved us/our food on numerous occasions. I like the sliding drawer in the freezer section where I keep frozen fruit, vegetables and ice cream so that I can use the remainder of the bottom drawer for meats & other frozen packages. Now to the bad...by June 2022, I'm wondering did we buy a dud or is this make/model unreliable? The freezer started making a grinding noise & immediately stopped working. We lost all of the food in our well stocked freezer, but fortunately, we purchased the extended protection plan & submitted a claim for all that was lost. A repairman came out after the July 4th holiday & diagnosed the problem. He ordered a sensor & another part & 2wks later came to replace the faulty parts. Everything was working fine when he left, but now 2 days later, we woke up to find defrosted food in the freezer. It is summer in Florida, so I am very grateful that the ice maker is located in the top (refrigerator section) & has somehow not been affected by the freezer malfunction. I am also grateful that the refrigerator portion still works & that we purchased the protection plan. We now need to shop for a new refrigerator to replace this one (no cost to us because of the protection plan), but I'm not sure how long that will take for delivery & it would behoove us to buy another protection plan for this new refrigerator. They just don't make things the way they used to!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello AnaDoc,

      Thank you for reaching out. We appreciate you informing us that you love some of the features this Samsung refrigerator has; however, tehe freezer started making a grinding noise and stopped working. We apologize for the inconvenience this may have caused you, especially with the foods you lost. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.

      To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern.

      You may also reach out to us via our Support Channels below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Your Reference Ticket Number: 1144788347

      Thank you, and stay safe!

      -Angelica Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Spacious refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator, very roomy. It keeps everything cold the drawers where the freezer are are great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very nice and big i got it as a good deal it amazing u can put a lot inside

    I would recommend this to a friend
  • Pros mentioned:
    Drawer functionality

    Rated 4 out of 5 stars

    Samsung Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far! There is so much room and I love the middle drawer!

    I would recommend this to a friend