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Customer Ratings & Reviews

  • Front. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • 10 YEAR WARRANTY ON THE COMPRESSOR 10 YEAR ENERGY SAVINGS LESS NOISE DURABILITY
  • Committed to quality. Driven by innovation. 2 Year Warranty* Limited Time Offer Valid: 1/1/26 - 7/8/26 Up to $199 value *Redemption required. Limited manufacturer's warranty.
  • #1 CUSTOMER SATISFACTION Total Awards 2019 - 2025 Based on total number of Customer Satisfaction awards across all categories, by leading consumer research organization home appliance surveys, 2019-2025 (refrigerators, cooktops, ranges, wall ovens, over-the-range microwaves, dishwashers, washers and dryers
  • Alt View 12. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a full-size refrigerator with a FlexZone drawer that has four temperature settings. The refrigerator is stocked with various food items, including apples, oranges, sandwiches, and milk. The apples are placed in the upper section of the refrigerator, while the oranges are located in the middle section. The sandwiches are placed in the lower section, and the milk is stored in the refrigerator's door compartments. The refrigerator is organized and well-stocked, showcasing the versatility of the FlexZone drawer.
  • The image features a large, metallic refrigerator with a clean, empty interior. It is a full-size refrigerator with a freezer on the bottom, and it has a total of 12 shelves for storage. The refrigerator is currently empty, with no food or items visible inside.
  • The image shows a large, silver, two-door refrigerator with its doors open, revealing a well-stocked interior. The refrigerator is filled with various food items, including multiple bottles, oranges, and broccoli. The bottles are located in different sections of the refrigerator, with some placed on the upper shelves and others on the lower shelves. The oranges are placed in the middle of the refrigerator, while the broccoli is located towards the bottom right side. The refrigerator appears to be a full-size model, providing ample storage space for a family's groceries.
  • The image features a stainless steel ice dispenser with a water dispenser on top of it. The dispenser is built into the wall and has a silver finish. The water dispenser is located above the ice dispenser, and both are part of a refrigerator.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including several bottles of drinks and a variety of vegetables. There are also multiple bowls containing different types of food. The refrigerator is organized in a way that allows for easy access to the items, making it a convenient and functional appliance for storing and preparing meals.
  • The image features a white refrigerator with two bottles of water placed on the shelves. The refrigerator is filled with various fruits and vegetables, including apples, oranges, and bananas. The fruits and vegetables are organized in the refrigerator, with some placed in the bottom drawer and others on the shelves. The refrigerator appears to be a full-size model, providing ample storage space for the items.
  • Alt View 19. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including apples, oranges, and milk. There are also several bottles placed throughout the refrigerator, along with a sandwich and a bowl. The refrigerator is organized and ready to be used, showcasing a diverse selection of food and drinks.
  • The image shows a refrigerator with its door open, revealing a variety of food items stored inside. The refrigerator is filled with different types of food, including yogurt, frozen items, and other perishable goods. The refrigerator is well-stocked, indicating that the owner is well-prepared for meals and snacks.
  • Alt View 22. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a fingerprint resistant surface, which is designed to prevent fingerprints from being left on the surface. This is particularly useful in high-touch areas, such as refrigerator doors, where fingerprints can be easily visible and may require frequent cleaning to remove. The fingerprint resistant surface is made of stainless steel, which is known for its durability and resistance to stains and fingerprints.
  • The image features a large refrigerator with its door open, revealing a variety of food items inside. The refrigerator is filled with bottles, including water and juice, as well as broccoli and carrots. The refrigerator is also equipped with a digital display, which provides information about the temperature and humidity inside. The refrigerator is a part of a larger kitchen setup, which includes a sink and an oven.
  • The image features a kitchen with a large metallic refrigerator and a cell phone. The cell phone is displaying a graph showing energy usage for the refrigerator. The refrigerator is positioned in the middle of the kitchen, and there is a bowl on the countertop nearby. The kitchen also includes a sink and a dining table with chairs. The scene is set in a modern kitchen with a focus on energy efficiency and monitoring.
  • SAMSUNG : DE A ...
  • 6:00 Sun, Jan 4 Refrigerator - Home Please change the water filter. SAMSUNG WATER FILTER Ice & Water Refrigerator Filter SmartThings app Get an alert to replace your water filter Notification Settings Clear Download on the App Store GET IT ON Google Play
  • BBY Overview - Samsung Refrigeration: Large Capacity video 0 minutes 41 seconds
  • BBY Overview - Samsung Appliances + Energy Star video 0 minutes 49 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • BBY Overview - ADA Accessibility on Samsung Appliances video 0 minutes 44 seconds
  • BBY Overview - Samsung Refrigerators & SmartThings video 0 minutes 55 seconds
  • Samsung Flexzone Drawer - Product Feature video 0 minutes 48 seconds
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds

Samsung - 36 in. Wide 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel

Model:
RF28R7201SR
SKU:
6323216
Highly rated by customers for:
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$1,799.99
Save $900
The comparable value is $2,699.99

Customer reviews

Rating 4.4 out of 5 stars with 2210 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 2,210 reviews
  • Cons mentioned:
    Ice maker performance

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product so far. No issues found. After installation, water dispenser was dripping water. Searched online and found that you are supposed to drain 3 gallon of water and did that. Problem no more. No other issues yet. Only had it for less than a month. Time will tell.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Momma love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, best refrigerator ever! My momma love so I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy to work, nice looking, really big

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Very pleased for the most part.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this refrigerator for about a month. Haven't had any problems with the icemaker as of yet. That was the reason I got rid of the old one. Kept freezing up on me. A known problem by Samsung. I did not get the extended warranty on this machine although I would have liked to. The Samsung refrigerator that we got the last time had an extended warranty of 5 years for $150. That paid off for me because, after 4 years, I got all my money back because I could not get service, at first for a month, and then I was canceled on the day of repair and rescheduled for another month out. So, if it was more than my ice maker not working and it was the refrigerator not working, I would have been out of a refrigerator for two months. Geek Squad warranty figured one month without a refrigerator was okay but two months was unreasonable and gave me a full refund. That was $150 invested in the extended warranty as a good buy. Now, on my new refrigerator, they wanted $450 for the same 5 year warranty. To me, that is too much and unacceptable. So, I did not get it. They must have had to do a LOT of repairs and so they jacked up the price accordingly. The one bad thing about this refrigerator is that, when you go to get ice from the dispenser, you get water leaking down onto your hand holding the glass each time. If it doesn't go onto your hand, it probably goes onto the floor. Must be some water left in the dispenser. This is very irritating. I also bought a "backup" very plain refrigerator that is half the price of this one just in case this thing craps out on me and I have to wait a month or two for a repair. Who can wait that long for a repair? You might not even be able to go to a store and buy a new one when you need it. It is just the crazy time we live in.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend

  • Overall great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I’m not happy about is the button to dispense water or ice sticks and if youre not paying attention you’ll overflow your cup. I can probably fix it myself, it’s just annoying for a brand new large appliance to have a problem right out of the box. Otherwise it’s perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Enjoying my new frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is very nice and is the perfect size for my kitchen. So far it's working as advertised and keeping my food fresh. The ice and water dispenser is working well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator matches description and has been wonderful so far!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Samsung refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space in both the refrigerator and freezer. Love the flex drawer. The water/ice dispenser came with a bit of cosmetic damage so we are currently waiting for a new door. Overall i really like the looks of this unit and am excited to have the whole matching set.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Lovely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator with lots of room and no problems

    I would recommend this to a friend
  • Pros mentioned:
    Drawer functionality

    love the drawer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The flex drawer is so convenient, I use it for cheese and sandwich meats, my mom has a fridge like this as well and uses it for water bottles, fruit drink pouches and soda. I love that you can rearrange some of the shelving inside to accomodate larger items.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This year's discount is amazing. Extra large refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Good Fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd say the only knock on this fridge in the space inside. There are a bunch of "nooks" that are too tiny to put anything and seems like a waste of space. Otherwise, very much like it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious, works perfectly, I love the adjustable parts

    I would recommend this to a friend

  • Great Combo!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator/freezer. Love how spacious it is and the extra drawer. Only downfall was Our freezer didn't work for the 1st few days And when contacting Best Buy we were told we had to go through Samsung. Freezer started working before Samsung could come fix it???

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Review

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our refrigerator alot of space keeps stuff cool wanted black but loving stainless

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the storage capacity and style. The whole purpose of purchasing this style was so that we could use the third drawer for my husband to be able to dry age briskets prior to placing them on his smoker.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Sick refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Big for the big family I have with capacity with lot of room

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Samsung frig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, easy ordering and fast delivery

    I would recommend this to a friend

  • samsung fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    exsperiance with best buy was great. prices were the lower than big box stores assoicates were kind

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Samsung Refrigerator

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look and how well it goes with all my other Samsung appliances. Not as spacious as I imaged it would be, especially the fridge. Overall a great addition to my kitchen.

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend
Page 35, Showing 681-700 of 2,210 reviews
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