Customer Ratings & Reviews

I thought we were buying the same refrigerator as we had nine years ago and expected some upgrades. We received the opposite. The refrigerator and freezer seem to work fine but other items have been downgraded from our previous 28' four door/flexzone refrigerator. The following are the disappointments: The interior shelves are not as adjustable as the previous model. All of the shelves are the same as in the previous model but the left side shelf can only be placed in one spot because, instead of a place to hook the bracket, there is a small ledge built into the side for the left side support instead of a wall track. The right side middle shelf can be put in two locations but the third, lowest location is no longer available because of the same molded support in place of a wall track. The door bins are much smaller than before. I took the bottles and jugs out of the old refrigerator and could not put them back in the new bins. For example, I could put a gallon container and two 2-liter bottles in the bottom right side bin. Now the bin will hold the gallon container, one 2-liter bottle and a smaller bottle only. The freezer section in the old unit had a removable shelf built into the door. It was perfect for smaller items up to about 5 inches wide and up to the width of the freezer. It was where I put things I didn't want falling in with the main freezer section or items that I accessed frequently like ice cream sandwiches, an ice pack or a frozen water bottle. The new freezer has a place with protrusions that could hold a tray as the old one did but there is no tray. The result is wasted space and a need to dig around in the main section for those items. The last item is the water/ice dispenser light. THERE IS NONE. While there is a lens for the light built in under the dispenser chute, there is no light installed. I verified this with Samsung after about a half hour on with technical support. I often used the the light as a nightlight on the previous refrigerator and all others I have owned with ice and water in the door. At a minimum it kept me from turning on a light adjacent to the refrigerator in a dimly lit kitchen when I drew water or ice. This is a problem with any dark container you use as you cannot see how full it is. MAJOR Disappointment. If I had realized these shortcomings, I would not have purchased this model. Otherwise it is a capable refrigerator.

Its okay fridge just wish the storage was a little better then ice machine takes up alot of the space in the fridge.

The refrigerator is awesome. Would have been nice if it came with all the pieces. The freezer tray was missing and we called and of course Best Buy said it was a Samsung problem and Samsung said it was a Best Buy problem. Only option we had was to have them bring a new refrigerator out in a few days and send back this one. Problem there is we needed to keep our food. Even if they would have brought out the new one you wouldn’t have enough time to get it cold enough for food. Frig is great just make sure yours has all the parts.

I was skeptical of the flexzone drawer before buying this, but now I love it. When I host family nights, I can put all the kid drinks in that drawer and I don't have to worry about them leaving the fridge doors open too long.

I love my purchase. I had a very good sales representative in the store. He took his time to explain my options. I would buy from Best Buy again bin the future. Customer service means a lot to me.

I would first talk about BestBuy, just awesome. There is no other word to talk about Bestbuy service and especially in this current Covid situation. We have ordered many things from other retailers but no one delivered on time as promissed. Refregirator is very spacious and excellent product.

Very nice unit with adequate space for perishable food. The ice maker does make some noise when it is in operation. This is a minor amount of noise. We’re glad we made the purchase as many other stores offered long wait times for delivery.

Excellent. I like it worked well. The drawer is big I got space

10/10 no but gooooooooooooooooooooooooooooooooooood

Had an old fridge that we decided to upgrade. Found this online and got the open box at a discount. Have had it for a month and have not had any issues yet.

Great refrigerator! Very easy to clean and there's enough space to store our food.

Replaced same style 30 CF Samsung 4-French door unit with this model due to problems with the ice maker and compressor on the old unit. Got an excellent deal on the price and delivery/installation was also excellent.

I waited awhile to purchase this refrigerator. Old model had issues with the ice maker. I have no problems with this model Tons of space and it's gorgeous

Tons of room, works great. The only reason I gave it for not five stars is because the shelves are very difficult to remove to clean.

Beautiful and good quality my mom love it Inside is hugh

Delivery people are very unprofessional refrigerator, broke down and they didn’t wanna install the new one. Our pick up the old one. But the refrigerator is great.

We’ve had a side by side Samsung refrigerator for 13 years before it finally broke. I made sure our next refrigerator is a Samsung again , this time We opted for the 4 door French door. It’s roomier and things/foods are easier to grab. I can be happier with our new Samsung refrigerator.

I wanted the refrigerated separate drawer feature for a long time. I love having wine and beer chilled and ready to enjoy the sunset. I only wanted the standard stainless steel but it was on 2 month back order. The black stainless was in stock and I’m so glad I went with it bc it compliments my dark gray granite counter tops. We call this one the sexy fridge. The ice production amount is much better in this model than previous models. However, the size of ice is not uniform. Note ONLY use a lint free cloth to clean this one. No stainless steel sprays or wipes.

I love the extra drawer on this refrigerator. I keep drinks in it and avoid opening and closing the bigger door several times a day. The freezer space is well organized and spacing.

Delivery of the item and getting it resolved was a hassle until we finally got to talk to a supervisor who got us rescheduled. Once delivered we found a dent but Best Buy offered to replace it or give us a gift card. We took the gift card. The product has been great so far.