Customer Ratings & Reviews
- Model:
- WA40A3005AW
- SKU:
- 6447500
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the 4.0 Cu. Ft. High-Efficiency Top Load Washer with ActiveWave Agitator for its cleaning performance, quiet operation, and ease of use. The washer's capacity and size are also appreciated, especially for smaller households, and many feel it's a great deal for the price. However, some customers have expressed concerns regarding the cycle time and the quality of the lid.
This summary was generated by AI based on customer reviews.
Not up to Samsung par
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have this replaced twice . First one sounding like a terrible grinding noise . Second one would stop in the middle of cycles.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello David, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144007862) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Installation by Best Buy was terrible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the washing machine well enough, but the installation by Best Buy was terrible! The hot and cold water lines were hooked up incorrectly (which I discovered when I washed a load of cold water clothes)! According to the manual they should have filled the tub with water to check that it was level - this was not done! Also had problems with dryer installation. Just like the washing machine, they never leveled it, so it tilted like a teeter totter.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Okay
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems the moment is was deliver but bestbuy did a good job with responding to get it fixed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Silmari,
Congratulations on your new Samsung Washer and thank you for taking the time out of your day to post a review. We are glad to see that you are not having any issues with your machine and are excited to be your choice for your laundry needs. We welcome you to our family and thank you for choosing Samsung. ^Brad
Good and bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine was great the service to bring it was not. I had to install it myself.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
- Pros mentioned:Ease of use
Miss
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It holds much larger load than my old washer and my clothes look cleaner
I would recommend this to a friend They don’t make them the way they used to.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine works properly the way it was designed. However, it takes all control away from the operator. My wife can’t stand the weak agitation process. If you want to make changes in the settings after the process starts, it spins all the soap and water out and you have to start over. Not designed to operate with lid open. You can’t see if the water is the right level or temperature. If she could return it she sure would.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know that having an efficiently working washer is what everyone wants, MarkH. Let us help with the soonest possible time!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Good vibrations
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's got a good beat. Something you can dance to!!
I would recommend this to a friendHorrible washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was supposed to be a upgrade to the one I purchased since the matching dryer was discontinued... well it has the dial in the middle. There is no compartment for the detergent you just dump it in the washer. ( I will possibly start using pods. its really smaller than the one i purchased six months ago. i hate this washer, had it delivered yesterday and took 5 hrs ro get the door unlocked!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Tasha, I realize that you are experiencing issues with your door staying locked on your Samsung Washer and know that can be very frustrating. I want to make sure that you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001983/
If you are still have problems, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143537250. We want to welcome you to our Samsung family. ^Brad
happy so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was going to be bigger. Over all, so far, I am happy with the washing machine.
I would recommend this to a friendBrand response from Samsung
Posted .Hello There, We appreciate you taking the time to leave us a review on your Samsung Washer. You made an excellent choice, and we are pleased to hear how happy you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144729865
Have a great day.
Melardo
- Pros mentioned:Ease of use
Works great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well. Im wanted a simple washer and this one is it!!
I would recommend this to a friend Does not come with connectors!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.read the fine prints you have to buy the connections separately.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, Devin. We appreciate your review on the experience that connectors do not come with your washer.
To better assist you in ordering the connectors, you may reach out to our Samsung Parts team or visit our Samsung Parts website:
- https://www.samsungparts.com/Default.aspx
- (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144973924), which will help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Cycle time
Dont buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible it takes over a hour to wash on normal! Best buy refuse to let me exchange it cause i had it 20 days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely understand how frustrating it can be when results and expectations do not quite meet. You are a valued customer and your experience matters to us. The wash time depends on the cycles and settings that you select. Here is a link to a guide to different cycles and settings that you are able to choose from (https://bit.ly/3Jg3mKi). If you have any additional concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144007612) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I admit that I bought this online without physically seeing the machine. So I own up to my mistake. This is washing machine is not user friendly at all. You can't see how much water is in the machine, or the temperature, because the door has to be closed in order for it it fill up. If you want to change your selection from delicates to normal, it EMPTIES out all your water and starts over. It has no way of showing you how much time is left. It could be 30 minutes or 2 minutes. Maybe this is the way of the future, but I am very unhappy with this purchase.
No, I would not recommend this to a friendWorst washer ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful, don’t buy this washer. 2 months and my clothes are getting abused, showing serious wear. Clothes come out tied in knots. I’ve never seen something so bad. Absolutely the worst washer I’ve ever owned and it can’t be returned now, I’m stuck. Don’t waste your money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing machine as your clothes are showing serious wear and clothes come out tied in knots. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01108628/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00080262/ for the best laundry load size for your Samsung washing machine and dryer. Remember not to overload the washer as this may reduce its performance.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144348659.
-Noraina
Terrible machine, ridiculous repair costs -WASTE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer started giving us problems after having it for only 1 year and a few months. It stops during the spin cycle. A Geek Squad rep came out and said it's probably the suspension rods. Waiting on the repair now. The repair cost is ridiculous $389 which includes $100 for them coming out, $150 for the repair + parts. We only paid a little more than $500 for the machine. Do not buy this piece of crap from Samsung or Best Buy. My last washing machine last for more than 20 years. Never had any issues.
No, I would not recommend this to a friendBuyer beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is a piece of junk. Just got a 2 weeks ago and just finally did load of laundry. The washer won't stop spinning. It's stuck on spinning cycle. Best best won't take it back because I have a warranty. Who want a brand new 600 dollar washer that's 2 weeks old having to be repaired. Best buys needs to stick by there 30 day no questions ask policy. Stay away from this washer it has terrible repair problems from new out of box
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a working washer and clean clothes, TraciD. Let's go ahead and see why it won't stop spinning.
Whether the washer tub is not spinning, is kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same. Please check these links for details.
Samsung washing machine won't spin or won't stop spinning
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
What to do when your washing machine doesn't spin | Samsung US
https://www.youtube.com/watch?v=0D13Fhc07hQ
To get the best results when you're doing laundry, it's important to consider the weight of each load you're washing. Small, heavy items can overload your washing machine just as much as large, lightweight items. Please check this link for details.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
When it comes to doing laundry, most of us toss in our jeans and T-shirts, start the Normal cycle, and call it a day. But your Samsung washing machine can do so much more. Please check this link for details.
Cycles, settings, and features on your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00080262/
Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Please check this link for details.
Install a Samsung washing machine in your home / Calibrate your washing machine https://www.samsung.com/us/support/answer/ANS00051342/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145447526) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Bad: Cannot disable long chime at the end of cycle
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe they made a machine that you cannot turn the signal off! This is a big problem. The chime will wake people up in the next room. I called the manufacturer, and they said there is no way to turn the chime off. It is long and it repeats. Terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AirBnbhost, I would like to congratulate you on your new Samsung Washer and thank you for taking the time to post your review. I understand that you have some concerns with the design of your alarm signal. I would like to provide this information to our design team for future products. We thank you for choosing Samsung and welcome you to our family. ^Brad
WARNING!! NO WAY TO TURN OFF CHIME
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it should be made very clear that you CAN NOT turn off the chime on this model. Absolutely ridiculous. It's loud and the chime at the end lasts at least 10 seconds. The only warning was buried in the reviews and I did not see that until I was researching how to turn it off. Samsung confirmed you cannot mute this model. POOR DESIGN. I'm so unhappy with our purchase for this reason.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can see how important this is to you. Samsung manufactures different washing machines with different features and your feedback is important to us. We are always looking for ways to make our products better. If you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144010061) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Closes Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It functions like a slow clothes washer...........
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for choosing Samsung for your appliance needs, 00000. We'll be glad to help you with improving your washer's performance.
The link below contains the steps that may help fix the way your Samsung washer spins.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
For reference, I've also included a link to learn the best laundry load size for your Samsung washer.
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145095035) to help our team pull up your information when you message us.
Thank you!
-Angelica
Don’t get
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after 7 months. Best Buy wouldn’t fix it Samsung however did try to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ldupont,
Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your Samsung - 4.0 cu. ft. High-Efficiency Top Load Washer with ActiveWave™ Agitator and Soft-Close Lid - White. At this time, we can only recommend contacting a service center to see what is the best way to fix this.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144406806
^Ross
