Customer Ratings & Reviews
- Model:
- WA40A3005AW
- SKU:
- 6447500
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the 4.0 Cu. Ft. High-Efficiency Top Load Washer with ActiveWave Agitator for its cleaning performance, quiet operation, and ease of use. The washer's capacity and size are also appreciated, especially for smaller households, and many feel it's a great deal for the price. However, some customers have expressed concerns regarding the cycle time and the quality of the lid.
This summary was generated by AI based on customer reviews.
Don't by Samsung products
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS MACHINE. It was just ok for the first year, but we now notice that we have significant stains on our clothes after washing them. The Best buy tech suspects that there is a leak with transmission which isn't covered under warranty anymore. Less money to buy a new machine. This is the 2nd Samsung product that I have had problems with! NEVER AGAIN.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Christine M,
We know how disappointing it is to have a washer that leaves stains in our laundry. Allow us to help you.
I have shared a link below for the steps if the laundry is stained or damaged after using the Samsung washing machine. Kindly click on all the embedded words inside the article if needed.
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147435816, which will help our team pull up your information.
^Rainly
so far so good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, it has been a great washing machine,
I would recommend this to a friendBrand response from Samsung
Posted .Hello Sungem33, We appreciate you taking the time to leave us a review on your new device. You made an excellent choice, and we are pleased to hear how happy you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144675023
Have a great day.
Melardo
Don’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Do not buy. Broke after two months. Waste of money purchasing this washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Franco, we are sorry about any performance issues you may be experiencing with your product, and we would love to look into this further with you. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144053557) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke in about 3 weeks of install. Was told at time of delivery it was guaranteed 30 days but obviously that’s not correct since Best Buy is 15 days. Customer Service very hard to deal with. I m extremely upset with everything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there SuzanneB, I see that you are experiencing some issues with your Samsung Dishwasher breaking down and realize that is not ideal with a new appliance. I would like to make sure that you have the best experience with your machine. We are eager to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143342035. We thank you for being a part of our Samsung family. ^Brad
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has not workws properly since it arrived at my home i would not recommend this product
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what happened with your Samsung washer, LatreeceC.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
- Cons mentioned:Cycle time
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this washer. Clothes don’t always come out clean. No hot water cycle. Cycle takes forever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that having clean clothes and a perfectly working washer is crucial, SallyS. We'll be delighted to help with your Samsung unit.
We recommend checking the links to the troubleshooting steps to try when the washer does not clean the clothes and won't stop spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
The below link is a resource to check with the water fill of the washer.
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
You may also check page 46 of the user manual for other recommended actions for a washer with the wrong water temperature.
https://downloadcenter.samsung.com/content/UM/202207/20220715140500843/WA3000A_DC68-03850F-02_EN_CFR_MES_R.pdf
For reference, I've included a guide to learning the best laundry load size for your Samsung washer.
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145194454) to help our team pull up your information when you message us.
Thank you!
-Angelica
It’s okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work but we got it replaced after waiting three weeks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Siiiid! Thank you for taking the time to share your experience with us concerning your washer. I understand that your unit was replaced however we would like you to know that that you can contact our support team if you have any additional concerns.
We can be reached via any of the following using ticket number: 1143612921
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Bad samsung washers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this samsung washer. Our first one started leaking water 30 days after purchase, now the second unit they bought is doing the same thing on the 2nd load. Now i have to fight too get a refund
No, I would not recommend this to a friendWatch the installers like a hawk!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two years late on the review. Works fine until today when I get an error code of Hot and Low. Would of loved the manual to read this but my installers two years ago washed my manual! Turns out it means to check my hot and cold intake. I followed the lines and even tested the spouts they are connected. The installers had them backwards! Im surprised Ive had no issues until today!
I would recommend this to a friendBrand response from Samsung
Posted .Hello there,
We aim to guarantee that your washer operates efficiently. Let's help you out.
Here are the steps to take should your washer experience an error code. Click on the provided links and hyperlinks for helpful tips and solutions.
The washing machine displays an error code (see hot/cold error):
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147091042, to help our team pull up your information when you message us.
Have a great day.
-John
New washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just tried new washer to early to give great review
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Clean, I want to congratulate you on your new Samsung Washer and really appreciate you taking the time to share your review. We cannot wait to see your update response. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
No No No
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will stop working shortly over a year of having it. The extended heel side protection is not worth it. They do not fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tada,
We appreciate you informing us that your Samsung washer stopped working shortly after over a year. We can help find a resolution that may rectify the issue.
Here are the links to the troubleshooting steps to try when your Samsung washer has spinning and power issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
https://www.samsung.com/us/support/troubleshooting/TSG01203022/
The below link is the user manual for your model. See pages 44-48 for reference in troubleshooting steps when your washer has issues.
https://downloadcenter.samsung.com/content/UM/202207/20220715140500843/WA3000A_DC68-03850F-02_EN_CFR_MES_R.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144933595) to help our team pull up your information.
Thank you!
-Angelica
- Cons mentioned:Cycle time
Unhappy with my purchase.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with my purchase. It doesn’t complete the cycle and takes hours to complete one wash. Absolutely not good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MSKB,
Thank you for your review. Our apologies that your unit encounters an incomplete cycle and takes a while to finish a load. I understand the difficulty of your situation.
I recommend following the steps in these links below to help you with this concern:
Spinning issues:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144897207 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Dirty little washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item without seeing it. When I got it home, it was dirty. The unit was used and not sanitized. I was disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Unhappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very loud and you can't open the lid to add garment or fabric softener without stopping the cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you are experiencing some concern with your Samsung Washer making a lot of noise and know that is very upsetting. I want to offer some help to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you have any further problem, we are here for you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143683725. We thank you for being a part of our Samsung family. ^Brad
Only lasted around 16 months and then broke.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little over a year and this washer broke. Old one lasted at least 10. Disappointed in Samsung. Only one year in parts and labor from manufacture warranty. This was a waste of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment about how the washer turned out to be. Allow us to help you with this, Charlie.
We would like to speak with you personally to gather more information regarding the washing machine so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147559297, to help our team pull up your information.
Have a great day!
^Chrystel
Agitator is not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tenant is not happy with the agitator. It destroys her clothes.. Will need to replace.
No, I would not recommend this to a friendsamsung is no good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got new, broken latch have to wait for replacement after waiting a month to get. do not recommend, will try to get a different brand, the matching washer came not working at all. washer with no lid latch and a dryer with no heat, not impressed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Dumpsters
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When this was delivered it was dropped on the back porch even though someone was in the house. Before leaving, the delivery truck "dumped" an old Tv on the front yard and left. The neighbors witnessed this and we need someone to come back and get it. This was very sneaky and dishonest since they thought no one was home. This occurred on June 24th at the delivery address listed in New Jersey. This Samsung washer was purchased as a wedding gift and this is how they were treated.
No, I would not recommend this to a friendBudget washer is about right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. I’ve had it a little bit more than a month and I’ve had to contact Samsung already. How their customer service reps handle it remains to be seen. I’ll update this review as I go. Do yourself a huge favor and get Maytag or an LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We would love to discuss your washer to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146037262) to help our team pull up your information when you message us.
Have a great day.
^Charles
The worst Samsung I’ve ever owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst Samsung I’ve ever owned. The quick wash is about 45 minutes. The machine is very slow and loud. Ed can barely wash linens and quilts. I’ve had this for under a year and I’m already ready to replace it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Coleymom2022,
Thank you for the time to leave this review. Our sincere apologies that your washer is slow and loud, and the quick wash cycle takes longer than expected. We appreciate all concerns that help us understand how to improve our products and services.
The guide below will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
The washing machine shakes, vibrates, or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
The best laundry load size for your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00080262/
Level your washer:
https://www.samsung.com/us/support/answer/ANS00051342/
Samsung washing spinning issues:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Cycles, settings, and features on your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00061937/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144843075, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
