Customer Ratings & Reviews
- Model:
- HW-A470/ZA
- SKU:
- 6478240
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers commend the 4.1-Channel Soundbar for its exceptional sound quality, easy setup, and affordable price. Many users rave about the immersive surround sound and crystal-clear audio, while others appreciate the hassle-free installation process. While some users have concerns about occasional wireless connectivity issues and weak rear speakers, the overall sentiment is positive, with many praising the soundbar's excellent sound definition and value for money.
This summary was generated by AI based on customer reviews.
- Pros mentioned:BassCons mentioned:Volume
Not loud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is good, but my tv speakers are louder than the soundbar. Disappointed!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CowboysFanMan,
I am sorry to hear that you are not completely satisfied with the out of box experience from your new Samsung Soundbar. You may want to try checking the sound format on your TV to ensure you are getting the best experience for a surround sound setup.
If your Digital Output Audio Format is set to PCM then you will likely notice decreased performance with surround sound audio systems. Dolby options are designed for surround systems (like 3.1.2 or 7.1), whereas PCM provides great sound quality for stereo speakers.
On a Samsung TV this setting can be found at Home > Settings > Sound > Expert Settings. (It can also be found in the Quick Settings.)
Additionally, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV or soundbar. Also, check the cable connection between an external device and the TV or soundbar and then try cable connection again.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Pros mentioned:Sound quality
If the shoe fits...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I didn't put out extra dough. This is a great surround sound set up for our livingroom. Adjustable ranges and kick'n bass. Optical hookup mated easily to my 2021 Samsung Q60T remote control. Optical hookup only. There's a USB port for music but no HDMI.
I would recommend this to a friend - Cons mentioned:Wireless
Meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what ya pay for. My old Samsung sound bar was great. Lasted so long. Then the sub stopped working but after 10 years figured we were due for a new one. This has the back speakers... Perfect I thought. It was on sale... EVEN BETTER!!!!! So I waited for ever on the pick up from store cuebside option (3 days) that's ok. Get it home set it up. Playing around with options. 1. There is NO HDMI plug in. I'm not sure if it stated that or I just missed that info when reading it. That's ok. Use my Bluetooth and connect my Samsung tv to my Samsung speakers. It works but occasionally it disconnects. 2. To enjoy any real good movie on family movie night it needs to be loud. Our old system at level 16 was perfect. This new one. You cant hear nothing at 16, I have to crank the volume up to 27. Even then the sound quality isn't exactly all there. But it will do the trick for now and then once I save up again ... I'll replace it with something better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kikig,
We appreciate you sharing your feedback regarding the HW-A470 Soundbar with Rear Speakers, and for detailing the issues you are experiencing with the sound occasionally dropping when connected via Bluetooth.
If you experience frequent drops of connection when using Bluetooth, we recommend using the included digital optical cable to connect the soundbar to the TV. Other wireless devices around the soundbar may be causing interference with the connection. Using a wired connection instead of wireless often eliminates the issue entirely and improves the user experience.
If there is anything else we can do to improve your product experience, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
- Cons mentioned:Wireless
Great for my small apartment.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for what I need it for. The only thing is that I wish the rear two speakers were truly wireless, but I made it work.
I would recommend this to a friend Don's review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for our bedroom, very easy to install, comes with a pattern to drill holes for mounting brackets. It was a little slow to pair the rear speakers, No wires to run for sub or rear speakers so set-up is quick.
I would recommend this to a friend- Pros mentioned:Sound quality
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds like a champ to bad i cant afford one best buy help me out here
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the money, adds real depth to the sound quality, would definitely recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Happy Happy Happy!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this sound bar to replace cheaper one.Set up was easy and the sound was better.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great s round unit great buy highly recommended
I would recommend this to a friend - Cons mentioned:Volume
Really samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For being such a reputable brand i I really thought it was gonna be a good sound bar but it took about 2 hours just to set it up with no help from samsung at all rear speaker kit at max volume sounds like a whisper even with all the setting customized the loudness was not impressive as i thought ok for movies awful for music went back and got a vizio premium soundbar 10 times better for only $30 more please dont get this samsung soundbar u will regret it trust me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AudiophileAdvise,
Thank you for your review of the Samsung HW-A470 Soundbar System. Your feedback is appreciated and important in helping us provide crucial factors regarding customer satisfaction.
We hope that, despite this incident, you would consider Samsung in the future, and stop by your local Best Buy to experience in person the impressive audio performance of our soundbars.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Samsung - 4.1-Channel Soundbar with Wireless Rear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung 4.1 sound system is a perfect compliment for our Samsung 65 inch tv. Together with the soundbar, subwoofer and wireless speakers we're able to create that cinema theater atmosphere without leaving the house.
I would recommend this to a friendReview
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Volume control on remote doesn’t work other than that great product
I would recommend this to a friendSound bar samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and sychronized for the room size. Very user friendly
I would recommend this to a friendMy addon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item to add to my 65" samsung. This configuration with wireless sub woofer and rear speakers and remote works great for me.
I would recommend this to a friend- Cons mentioned:Rear speakers
Great soundbar and subwoofer But rear speakers don
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rear speakers do not stay on all the time the don’t stay synced
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cappyfla,
I am very sorry to hear about the issues you are experiencing with the connection of the Wireless Rear Speakers. We completely understand your frustrations and are here to help!
This issue may be caused by wireless interference. When there is a wireless device (e.g., wireless LAN) using the same frequency near the Soundbar, the wireless connection between the Subwoofer and Surround Speaker could become unstable. This will affect the quality of audio output. Please try moving the Wireless transmitter to a new location to see if the performance improves, or move any other wireless devices away from the soundbar or transmitter if possible.
If the issue persists, you may want to try manually connecting the speakers to the soundbar again to reset the connection. First, make sure all connections are secure and connected to the proper port on both the rear speakers and the transmitter. Please also be sure the power connection is secure between the transmitter and the outlet.
Press and hold the ID SET button on the back of the wireless module for at least 5 seconds or until the blue light starts blinking. Turn off your soundbar and press the Up button on the remote for 5 seconds. The ID SET message will appear on the soundbar for a short time and then disappear. After the ID SET process, the soundbar power is automatically turned on. The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the soundbar and the wireless receiver module.
I hope these tips help resolve the issues you are experiencing. If you would like additional assistance with the setup of your rear speakers, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions
Great value!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great system at a great price! I can hear everything now without it being to extreme. Love it!
I would recommend this to a friendSamsung sound system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my samsung tv, got a great deal..
I would recommend this to a friendBest sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing!!! Crystal clear sound with heavy bass
I would recommend this to a friendHORRIBLE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could leave no stars I would. This whole setup was an absolute nightmare. The sound bar won't connect to the tv, the back speakers won't connect with the sound bar. I called Samsung and they didn't even have a solution. I will be returning these for a refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoLo,
Thank you for your review of the Samsung HW-A470 Soundbar System. We appreciate you sharing your setup experience with us.
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. Your feedback is very important to us and will be shared with our product team.
Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Unhappy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took my time to make sure I hooked up everything correctly,as per the user manual,everything linked on,but no sound from the sub woofer,no sound from the rear speakers.calling samsung support was going nowhere.I repacked everything ,going back to get an exchange .This is my second samsung soundbar that has failed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Noname,
Thank you for sharing your feedback on your experience regarding your first unit and having to go through the experience of replacing it. If you should have any questions or concerns with your new unit, please know that Samsung Customer Support is here to help.
Please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
5) Contact Us
~ Samsung Solutions