Customer Ratings & Reviews
- Model:
- WF42H5000AW
- |
- SKU:
- 3452002
Customer reviews
Rating 4.5 out of 5 stars with 3211 reviews
(3,211 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and find it to be a good value for the price. However, some customers have experienced issues with the washer's reliability and a musty odor. A few also noted concerns about the size and door design.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Great washer for the low end Sansungs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like Samsung products, I just wish I had spent a little more and got the nicer model.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Joshuablochu,
We appreciate you taking the time to leave us a review on the washer. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144287486
^Rainly
Rated 3 out of 5 stars
Front loader washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only used it a few times. It's ok, but I still need to figure it out.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Jimmy! Let me help you here. For best operation, refer to pages 19-27 in your user's manual: https://bit.ly/2IHmYv3 which show you how to use all the features built-in your unit.
^Rafael
Rated 3 out of 5 stars
this item was brought to me broken i sent it back
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't received my new washer I dont have my items
No, I would not recommend this to a friendRated 3 out of 5 stars
Okay buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok for the money. Wish I would have spent money and got the newest version.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Momma32,
We appreciate you giving us your honest feedback about the Samsung washer. We are happy to know that it meets your expectations and you want to buy the newest version of our Samsung washer.
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144271439
^Rainly
Rated 2 out of 5 stars
Poor design and build quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is 3 years old. I’ve already had it torn apart to replace the seal that stunk up the whole house. The self clean cycle on this washer takes 4 HOURS but doesn’t get the seal and underlying parts clean. Poor design and poor build quality. Disappointing Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Fyrefyter72,
Thank you for sharing your experience with us regarding your washer
and we do apologize for any inconvenience this may have caused you.
Here is a link that will help you address your issues about The self-clean cycle
Cycles, settings, and features on your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00061937/
You can also check the product manual to understand more about the features and specifications of our product.
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number: 1144327001
^Ross
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Have to replace after 25 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 25 months this washer has to be replaced now. Bearings broke and cost to repair is greater than what I spent in the first place. DON’T BUY!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MikeS,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you didn't get that through our product the Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you.
We would like to hear more about your concern.
For the immediate resolution of your concern, you may reach us via the following details.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung.
Reference number:1144417836
^Ross
Rated 3 out of 5 stars
Loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer does a good job as far as cleaning, but it is loud!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Pattie. Samsung washers are generally very quiet, let me help here. I'll leave you this link (https://bit.ly/2ASSZg1) with a list of sounds to determine which type is most similar to the sound the washer is making to continue the troubleshooting. ^Gaby
Rated 3 out of 5 stars
not so happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.shakes and shakes and shakes it was about to shake right out the room
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CaptNutz,
We appreciate you giving us feedback about the Samsung Washer. We apologize for the inconvenience since the washer is shaking. I understand that this experience is not ideal.
To help you with this, I will provide you with a link that indicates the troubleshooting if the washing machine is shaking or vibrating.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001016/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144413133
^Rainly
Rated 3 out of 5 stars
Average product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average product but appears to be working so far...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mivalf,
We appreciate you giving us a review about the Samsung washer. Thank you for giving us honest feedback. Right now, we are continuously working to improve Samsung products.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144474279
^Rainly
Rated 3 out of 5 stars
Great washer and dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and dryer except the washer does not have a light inside
I would recommend this to a friendRated 1 out of 5 stars
UE error all time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the washer 10 days ago and it constantly stops working with error codes UE. Saying its load is Unbalanced. Manual says fill in more clothes. What if I don't have any more to wash at the moment? Simply can't use the machine. What a Nonsense! Now I am wondering how I can bring this heavy thing to the store for refund. No more Samsung washer for life. This was an exchange for my previous top load washer recall that may blow off the cover...sigh*
No, I would not recommend this to a friendRated 3 out of 5 stars
Great machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job and it the right color overall the right machine
I would recommend this to a friendBrand response from Samsung
Posted .Hi Chapelman,
We appreciate you taking the time to leave us a review on your Samsung washer. You made an excellent choice for your home. We are pleased to hear how happy you are!
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144327947
^Rainly
Rated 3 out of 5 stars
Okay Washer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely shakes / vibrates quite a bit. Not enough water fills in the drum.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnW,
We are glad to know that you are using one of our Samsung washers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the washer shakes and for the water fill issue. In this matter, there are a few factors that can cause a washer to shake, and for the water fill issue that can be easily resolved with a little effort.
I highly recommend clicking these links below for a basic troubleshooting guide:
The washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Samsung washing machine water fill issues:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0021791
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144230760
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 3 out of 5 stars
washer was a great deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer served it's purpose for the price that I paid for
I would recommend this to a friendBrand response from Samsung
Posted .Hi S123,
We appreciate you taking the time to leave us a review on the washer. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144276659
^Rainly
Rated 3 out of 5 stars
Spin cycle takes to long to going
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is ok except for the balancing of the spin cycles
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Woodman1234,
We appreciate you sharing your experience with Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. We apologize for not meeting your expectations about our washer, especially your issue with the Spin cycle. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on the issue.
Cycles, settings, and features on your Samsung Washing machine https://www.samsung.com/us/support/answer/ANS00061937/
How to reset your washing machine https://www.samsung.com/us/support/answer/ANS00087882/
Samsung washing machine error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144730837
Thank you for choosing Samsung.
^Ross
Rated 1 out of 5 stars
Drains all over the floor.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it was hooked up by the delivery person, he was great, but he didn't check to see if it drained okay. After he left, I thought it was working great, but then we found water all over the floor. So, we haven't used it, yet. We don't know why it is draining all over the floor, and I don't have money enough to have a plumber come to check it out.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Nickname,
I'm sorry to hear about your experience. I would suggest checking the installation of the drain hose in the standpipe first, since this basic installation item could be the cause of the issue. If this doesn't resolve it, please call 800-SAMSUNG to speak with an agent who can help determine whether service is necessary and covered under your one year warranty.
Thank you,
Ms. Samsung
Rated 1 out of 5 stars
The Worst Ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read reviews before my purchase and thought that is was not possible for a washing machine to beat up clothes and make them look dirtier. So, I ignored all of the bad reviews and bought he worst washing machine ever:( This thing will turn new socks into 5 year-old socks! Clothes are roughed up so much and tend to look dirtier even with laundry boosters added. I am so with my purchase and in my ignorance. Please take the reviews seriously.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlBr,
Thank you for letting us know about your washer. We apologize for the inconvenience of having dirty clothes after washing them. I understand that this experience is not ideal.
I will provide you with a link that indicates a troubleshooting guide if the laundry is stained or damaged after using the washing machine.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01108628/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144251561
^Rainly
Rated 3 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Goooooooooooodgggggggggggggggggggggggggggggggggggggggggg
I would recommend this to a friendRated 3 out of 5 stars
Hard to load
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.COMPARED TO OUR OLD DISH WASHER IT IS HARD TO LOAD
No, I would not recommend this to a friendRated 2 out of 5 stars
Bad drum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first washer was replaced because of a bad drum. I am still not sure the second machine doesn't have a bad drum it seems to vibrate too much as it reves up to spin regardless of how much is in the machine.
No, I would not recommend this to a friend














