Customer Ratings & Reviews
- Model:
- WF42H5000AW
- SKU:
- 3452002
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and find it to be a good value for the price. However, some customers have experienced issues with the washer's reliability and a musty odor. A few also noted concerns about the size and door design.
This summary was generated by AI based on customer reviews.
Not pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer does not ring clothes out so I have to run an additional spin cycle each time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bobbie,
We are glad to know that you are using one of our Samsung washers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the special alarm feature of this washer. In this matter, this can happen when accidentally turn off our cycle alarm.
I highly recommend clicking these links below for a basic troubleshooting guide:
Cycle, settings, and features on your Samsung washing machine; Under washer features:
https://www.samsung.com/us/support/answer/ANS00061937/
You may want to check this link for other troubleshooting steps for the washer:
https://www.samsung.com/us/support/search/?query=washing+machine+issues&referrerPageUrl=https://www.samsung.com/us/support/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0021791
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144230573
Thank you for choosing Samsung. Have a great day.
-Trisha-
Excelent water saver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not use enough water to dilute bleach witch leaves bleach stains
No, I would not recommend this to a friendBroken after 8 weeks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for about 50 loads and already having problems. Didn't buy best buys extra warranty so Samsung is going to come out and fix it (there asap is 6 days). Billion dollar company and takes a week to get service on a washer that's horrible.. Think of that when buying Samsung
No, I would not recommend this to a friendDON'T DO IT
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1.5 years we have had nothing but problems with this washer. It does not clean the clothes right, is loud, items like washcloths have gotten stuck. STAY AWAY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Ashley,
Thank you for reaching out and sharing your concern about your Samsung washing machine. I understand you're having issues with your washing machine not being able to clean clothes right, it is loud and items like washcloths have gotten stuck. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this linkhttps://www.samsung.com/us/support/troubleshooting/TSG01108627/ to guide you. It has a step by step instructions on what to do if the clothes are not clean after using your Samsung washing machine.
Please also check this link https://www.samsung.com/us/support/answer/ANS00084866/ for some tips on how to get cleaner clothes with your washing machine.
You can check this link https://www.samsung.com/us/support/troubleshooting/TSG01001985/ if your washing machine is noisy. It has the troubleshooting steps to guide you.
I understand your washcloths have gotten stuck. You can check this link https://www.samsung.com/us/support/answer/ANS00061937/ for the cycles, settings, and features of your Samsung washing machine.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00080262/ for some tips on what is the best laundry size for your Samsung washing machine and dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144287190.
-Noraina
Very noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From all brands of HE washers I've had ( I move a lot) this particular one has been the only bad one. So much noise and movement that I still think is broken. Three different service calls so far. Don't recommend it.
No, I would not recommend this to a friendHave to return it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the washer four days ago. One of the leg is different. The washer moves itself during washing. So I decide to return it. Besides, the delivery service shows no patience, probably due to the COV-19.
No, I would not recommend this to a friendPBR Machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Move this PBR - Professional Bul Ridder washing machine to Texas. From the first load it was able to knock a 1/2 gal bottle of detergent on to the floor in one cycle Geeks will swap out a new machine in 3 weeks
No, I would not recommend this to a friendnot recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.machine brook little over one year, Samsung say no warranty expired, wasted money, it costing me more than machine cost to fix, not going to buy Samsung again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello sams, we are sorry to hear that your experience has been less than ideal. This experience is not what we expect for our customers. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143807043) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Returning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already posted a review a week after getting and intially loved the machine, but at a little over 2 wks I went downstairs and there was water all over the floor under the machine. VERY DISAPPOINTED. The machine is being returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144655057.
-Noraina
Complete Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to be replaced with in the first 6 months!! What a complete waste!! The inside completely molded and had orange/brown film and grime...poor design...I really feel their should be a class action on these front loaders!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi keldills,
Thank you for reaching out to us and we are glad to know that you are using Samsung washers. We apologize for the inconvenience about the washer being molded and having orange/brown film and grime. Don't worry we will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
The washing machine has a mildew smell or visible mold:
https://www.samsung.com/us/support/troubleshooting/TSG01108629/
To learn more about this product please click the link for the user manual:
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0021822
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144327500
Thank you for choosing Samsung. Have a great day.
-Trisha-
Avoid Samsung Appliances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to buy a new washing machine less than 5 years later. Bearing and motherboard both shot. Impossible to keep it from getting moldy due to poor design.
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Nice little machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this washer in-store about a week ago. It was installed by the Geek-Squad on Friday, February 2, 2018. I think I’ve washed about everything in my house that can be washed in a clothes washer. I’ve experimented with liquid detergent and Tide Pods. Used the bleach dispenser, and fabric softener dispenser. All works as expected. Clothes are getting very clean, slightly better than the front load Bosch washer this Samsung replaced, but it seems like it is gentler on the fabric than the old Bosch. Spin cycle is very quiet but extracts enough water to leave the washed items remarkably dry which, of course, saves time in the dryer and electricity costs. I am on well water, so I tend to want to be frugal with water usage, so front loaders are my choice. I am determined to be diligent about cleaning/drying out the rubber gasket and leaving the door open between wash sessions to prevent mold/mildew from occurring. It is not any real hassle to do these things, so it should be no problem to keep it up. This model has a little door at the bottom left of the machine that has a filter in it that needs to be cleaned out, they say, about once a month or so. Although I just got my new machine and figured the filter didn’t actually need cleaning, I decided to try cleaning it just to familiarize myself with the process. It was pretty easy. I didn’t spend the money on a silly pedestal, so the little door is right down next to the floor. A bit of a hassle to get to, but not horribly so. I got a little bowl out and as directed, pulled the little rubber tube out of its holder, twisted and gently pulled the little cap out and let the water drain into the bowl. It was exactly 3 cups of water. I then replaced the cap and secured the little rubber tube back in its holder and then unscrewed the filter and pulled it out. Nothing in it, but it was good practice. I reinserted it, and screwed it back gently but tightly. I then ran a wash. A tiny bit of liquid drained out onto the floor directly under the filter door. I dried it up, and a little more came out. I dried that, and still a bit more came out. After that, no more drained out. I made sure everything was secure: tube cap and filter. It must have been some little pool of water sitting somewhere that trickled out when I put the filter back in. At any rate, it turned out NOT to be a real leak, which was a good thing. I’ve included a shot of the filter area. I wanted to include two shots as they say they allow, but the second would not upload, even though the size of the shots did not exceed the allowed amount. Oh well. At least you can see what the the filter area looks like when the door is opened. I will periodically check back and update this review to share more information, but at this point, I would say that this is a nice little machine and would recommend it to others.
I would recommend this to a friend Washer leaked upon installation. Was returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer was an open box purchase. The installer brought machine in and hooked it up and immediately water poured out of bottom. Unit returned the same day
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144648179.
-Noraina
I am really dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not what I expected. And I have had to calibrate it 3 times even tho my washer is level it still shakes and it sounds like it is gonna take flight.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, Gidget72! This link (https://bit.ly/2Hb9RSJ) can walk you through what to do if the washer is shaking excessively. ^Jecca
Noice and lot of vibrations
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the washer along with the dryer the washer makes a lot of noice and during the cycle it vibrates and moves I would totally not recommend this product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Carla! Thank you for reaching out to us with your concerns, here's a link that'll help! https://bit.ly/3jdErZq ^Ty
Sounds like its going to walk out of my house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine and dryer purchased and installed by Best Buy, within 2 weeks I had the units replaced.. the second pair were even worse. Returned them!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144654511.
-Noraina
A
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it and it was all messed up when it went to spoil cycle u could tell it was out of balance did a calibration relearn and didn’t work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your Samsung Washer. I have located some helpful information to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Thank you for choosing Samsung. ^Brad
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Just ok apliance, not good quality but its ok for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not happy with Samsung washer since I have very unpleasant experience with a similar product. I'm buying it just to match my Samsung dryer that I owe.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Well, niksrba1, we certainly hope that this washer far exceeds your expectations and that both the washer and dryer serve you well for a nice long time. ^Jecca
garbage don't buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.garbage don't buy i set it up level and every load shakes and shuts down on spin sycle like its unlevel even with just a shower curtain in it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are new to our washing technology and I would love to assist. This machine will need to have an evenly distributed load with at least 3-5 pounds of like fabrics. This will allow your machine to go into the spin cycle properly and not go off balance. For more helpful information see below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Thank you for choosing Samsung. ^Brad
Not at all happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy a Samsung product again ! Even before this I bought a Samsung product and did not receive any customer support from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! If you're still needing support for your appliances, we'd be happy to help. Just reference ticket number 1142545567, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca