Customer Ratings & Reviews
- Model:
- WF42H5000AW
- SKU:
- 3452002
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the 4.2 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and find it to be a good value for the price. However, some customers have experienced issues with the washer's reliability and a musty odor. A few also noted concerns about the size and door design.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Broke after 6 years only. Pro quote $500 to fix
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 6 years only. Appliance Repair Pro have a quote for $500 to fix. Buy at your own risk!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of the experience with your broken washer.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144973405), which will help our team pull up your information.
Have a great day.
Melardo
Washer Leaks from the door
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy it! Mine leaks from the bottom of the front door. Samsung repair people are telling us to return it. They replaced the seal and it still leaks. Best buy will not take it back because of its 14 day return policy. Even though it took more than a week to even get the first service appointment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello jthom,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with your washing machine as it's still leaking even after replacing the seal, and Best buy won't allow you to return the product. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000977/ to guide you on the issue.
In case of repair or replacement, please check this link https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf for the user's manual, and go to pages 39 and 40 for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144647705.
-Noraina
Piece of garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this washing machine new a year and 2 months ago. As a small family of 3 we have used it lightly and taken great care of it. However, somehow an item got lodged behind the drum and ruined the washing machine. After paying money for a service call we were told that to fixing the drum would cost more than the machine is worth. Unbelievable. Never buying a Samsung appliance again. I can't believe that we paid so much money and got so little use out of it!
No, I would not recommend this to a friendNot worth getting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer last July along with an extended warranty . One month after having it, I started having problems. It keep filling up with dirty smelly water. I check the lent trap and there is nothing in there. On two different occasions it has started running on its on without being on I have to unplug it. I have called for repair three times. The repairman just runs a cycle then tells me if it happens again give him a call. I will never buy Samsung appliances again.
No, I would not recommend this to a friend- Cons mentioned:Reliability
bad washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not last even 3 years. The stick that supports the drum tub broke, and the labor to replace it was $500.
No, I would not recommend this to a friend It's Just oK
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the sturdiest. Always shaking.l if you put a decent amount of clothes. If you have a big family I wouldn't recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RickSuRReaL,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung washer is constantly shaking. We apologize for the inconvenience this may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung washer is vibrating or shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
https://www.youtube.com/watch?v=ywOrH59K9Rw
The link below is a guide to learning the best laundry load size for your Samsung washer for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/WF42H5000AW/A2
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144752331
Thank you, and stay safe!
-Angelica
worst value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have this washing machine for over 2 years. I can tell you it is the worst machine I've ever bought. water sufficient yes but don't wash the cloth with the right type of detergent. too many error codes. I had to change the front control panel board. It's really bad to the point I had to log in after 2 years to write this review.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi hoba,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washer don't wash the clothes and having error codes. We will surely notate this feedback for better products in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
Clothes are not clean after using the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
The washing machine displays an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0021791
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144347094
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Reliability
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Not even 3 years old and cost over $300 to fix.
No, I would not recommend this to a friend Makes a horrible thumping sound during slow spin
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer had decent enough reviews, so we bought it. MISTAKE! The washer makes a horrible thumping noise during the slow spin. My husband used his level and checked it. It was level, that wasn't the problem. He didn't see any bolts left on. No, the washer is a LEMON. It jumps and moves when it spins, in addition to the noise, which can be heard all over our 2300sq foot home. Horrible! Customer so-called "service" to get this looked at for repair or replacement is dreadful. We've been put on hold, told to transmit and re-transmit our purchase receipt. The "service" entity has cancelled our repair date TWICE. DON'T BUY A SAMSUNG WASHER. STAY WITH LG!
No, I would not recommend this to a friendIt only worked for 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had my Samsung washer for 3 years. I loved it, then it just stopped working at the spin cycle. I had a repair guy out and he said this is the 10th Samsung washer like mine to have this same problem. He says it's probably the motherboard which would cost another $400. If you want a washer that is going to last, DON'T buy a SAMSUNG. They have poor customer service as well. When I called to ask about this, they said they would send someone out at my expense and they couldn't guarantee it would work. They do not stand behind their products!
No, I would not recommend this to a friendBe prepared to keep washer door open
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I had the front load washer installed, I was told that I had to drain the residual water next to the bottom debris filter once a month to avoid odor. I wash about 3 loads a week but have to drain the "filter" at least once a week. Plus, not all of the water runs through the drain so a syringe is needed to extract remaining water from the hose. And be prepared to keep your washer door open at all times when not in use to avoid moldy smelling clothes. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung washing machine. I understand you're having an issue with the odor of your washing machine and having moldy-smelling clothes. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01110749/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00030150/ for some tips on how to clean your Samsung washing machine.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources that you might need for your Samsung washing machine.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144256158.
-Noraina
not fill with water within 2 months of purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have my washer installed on Mar. 1st, then on Apr. 17th, it won't fill with water. No error code shown on the screen. The washer just run without water! This is true "dry cleaning". I called the customer center, but no one was there. Poor quality, poor customer service. Will not purchase any Samsung product.
No, I would not recommend this to a friendShakes like crazy !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our washer couldn’t even go through one cycle without shaking so much it would move. We went through all the troubleshooting tips and nothing could stop it. It shakes very aggressively and Samsung says that’s normal. I had to catch it falling off our stand when on spin, even on the low spin setting. Would not recommend Samsung appliances. We just exchanged ours for an LG.
No, I would not recommend this to a friendGarbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our washing machine frame snapped and we were told it wasn’t under warranty (because no way the frame should snap in a well made washer unless it’s 15 years old). Customer service was unresponsive. Look into a different brand!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jpriceless! We'd like the opportunity to review your case in detail to see what options we may have available for you. If you'd like to speak with us, please reference ticket number . You can reach us via either of the following: Facebook Messenger: http://m.me/samsungsupport;
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Jecca
Never Samsung Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One month after warranty the master control board died, $300+ to fix. Then in in year 4 the bearings went out $500-$1200 to fix, worthless manufacture support (or should I say no support for this known problem). What kind of company sells this kind of worthless product that isn't even made to perform normal functionality??
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for sharing your thoughts on this washer, DavidJohns! We appreciate feedback from all of our customers. ^Jecca
Samsung washer unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last. Under 7 years usage it broke down with issues on washer turning on and off. We already did one repair 1.5 yrs before to replace main controller board. Disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BMan, let us go ahead and figure out why your washer is turning on and off by itself.
If your washer turns on and stops, close the door and press the Start/Pause Button to start your washer, or there may be a pause or soak period in the cycle. Wait, and it may start.
You may refer to this link:
Washer stops: https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-stops-unexpectedly
The below link is the user manual for your model. Turn the page 32 (Stops) for reference:
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145764008, to help our team pull up your information.
Have a great day.
Melardo
2 troubles resulting in replacements
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First trouble was a brown stain constantly on clothes after 1 year. Washer was replaced with same model . Second trouble is motor/drum making loud noise. Too costly to fix so now working on replacement. Washer was almost three years old. Fortunately I purchased extended warranty both times. Will not replace with this model again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Viking. We understand that it's frustrating when desired results aren't quite met, but are pleased to hear that you're on your way to getting this resolved. ^Lo
Samsung are the worst appliances!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Samsung Front Load Washer we have purchased. Having also bought a dryer and refrigerator Samsung makes the worst appliances I have ever owned. NEVER EVER buy Samsung!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
It's more promising when an appliance is working at its best performance to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145473969) to help our team pull up your information.
Have a great day.
^Camille
Horrible Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this for 4 and 1/2 years and the ball bearings failed. There is gunk all over our clothes and I've never been more disappointed in an appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NikolaG,
Let us assist you in maximizing the efficiency of your washer.
Below are tips for cleaning and maintaining the washer. We recommend reading each section, clicking on the hyperlinks, and watching the full videos for more information.
How to clean your washing machine.
https://www.samsung.com/us/support/answer/ANS00030150/
Please also see the "Self clean+" section on page 31 of the user's manual.
Manual:
https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145916025 to help our team pull up your information.
Have a great day.
^Aloe
Samsung washer 3&1/2 years old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased from BestBuy in September 2018. Installed by BestBuy techs. Started stopping mid-wash about six months ago, has steadily become worse and now hardly works at all, has to be restarted several times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Washer!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 4.2 Cu. Ft. High-Efficiency Stackable Front Load Washer with Vibration Reduction Technology+ - White. I sincerely apologize for the inconvenience if your Samsung Washer stopped during mid-wash. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Samsung Washing Machine Power Issues" on your Samsung Washer: https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-stops-unexpectedly.
You may also refer to the user manual about some "Troubleshooting Checkpoints" on pages 32-33 and "Information Codes" on your Samsung Washer on pages 34-35": https://downloadcenter.samsung.com/content/UM/201904/20190416101808805/BETTER_WF42H5000-DC68-03397A-14_A2.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620105
Have a great day.
Melardo