Customer Ratings & Reviews

Loved it at first, then signs of problems at 2 months, now just sits with a burning/smoke smell at less than 3 months. Unplugged it and contacting Samsung.

Love my washer! So quite. Easy to use! So happy with my purchase! I will tell any of my friends to get this washer

I am very pleased with the washer although I just got it on the 15th of June. Hopefully it will continue to deliver the excellency that it is given now.

Overall, I am very impressed with this washing machine. I decided to invest in a high quality washing machine because my previous washer was leaving greasy stains and ruining all my clothing. I decided to buy this washing machine because Samsung is a brand I highly trust. I have Previously purchased many Samsung appliances and have never been disappointed. Installation was quick and easy and it fit perfectly to replace my dated machine. I love this washing machine because it’s quiet and very effective in cleaning my clothes. I love the agitator, it’s strong and durable, yet gentle on even the most delicate clothes I own: It does a great job in getting heavily soiled clothes clean. This machine is technically superior in the way it spins using high speeds. It’s so fun to watch from the clear top lid. The machine in general is so easy to utilize. It’s very user friendly as the Digital options are easy to navigate and choose. My elderly parents were able to use it to without issue and were used to using washing machines with only dial options, not digital. Overall, I am highly impressed with this machine. It’s superior and high quality. I’m so pleased and excited to use it for years to come.

Not very happy with the purchase. The only cycle that works well is the normal cycle. If I try any other features then it is inoperable due to a constant "UB - unbalance" code poping up. For the pricepoint it is averAGE....

This is a nice washer that gets your clothes clean. The only disappointment I have is with the agitator. It doesn't agitate as it's spinning and rinsing the clothes.

Love my new washer! Best purchase ever. After months of researching and reading reviews I decided on the model. My CC had an accident on my granddaughter’s 5x8 ft area rug and I wash able to wash it in this machine. Make the purchase! You won’t regret it!

Washer worked great for the first few months, by month 4 I couldnt even finish a half load. Everything would be dripping wet and the cycle wont even finish. Having a repair team come soon *fingers crossed

Love the washer and dryer! Works great.would definitely recommend this set.

Great machine so far love it love Samsung products

Nice washer gets clothes clean and quiet. Very satisfied with performance.

Great washer. I love the the option that you can use it to rinse and use it as a sink. Great design!!!

Pretty sweet. I want another one. Thank you for points

Best buy worst customer service. Bought this washer to be delivered and installed in my garage but it was delivered In my living room Call customer service and they wanted me to schedule the installation and to wait 5 days for them to come back and install it even though it was their mistake. Cause it clearly says installation is scheduled. On their manifest.

We purchased the washer and dryer bundle and it get the job done. The only negative is that the set easily attract smudges.

Packaging was fine. But opened it up and their is a big dent in the front corner

The washer has several dents in the side of it. I just picked it up today (08/14/2021) and the left side of the dryer is dented in several places.

This is a big washer. Much wider and deeper than my last one, which I was not expecting. It was delivered with care and I didn't experience any problem with that. Once connected, I tested it out with a towel. This washer is made mostly for liquid detergent, as I was previously using powder but found that the detergent tray was too small for even a half scoop (I've since switched to liquid). The tray itself is easy to locate and opens/closed very easily. No problem there. Once started, the regular washing cycle takes about 1h20m, which is longer than my last machine which only took about 55m, but again, it was a smaller machine. Once you press start, or play, the door locks and takes quite a long time to get started. It sort of just sits idle for almost a minute before any water begins rushing through. Once filled, the agitator starts moving, but only completes a single 360 before changing its direction and doing another 360, incredibly slowly. I initially thought it was broken or the load was somehow too heavy, but this is how it works. Its silent because it doesnt agitate quickly or splash water around at fast speeds. Make no mistake, the clothes still get clean, it iust takes long. The spin cycle goes as fast as expected and still relatively quiet. Overall, it's bigger than it seems (I can fit a weeks' worth of clothes, a large towel, and my pillow cases before I feel like anything more would be too much. I'm not a gambler) and might surprise you at how slow it goes and how long a regular cycle takes, but it's quieter than any other washer I've owned and still cleans as well as them too. If noise and vibration are your biggesg concern, and not time, then this is the machine for you

Best washer we have ever… 04-06-2021 13:46 1 2 3 4 5 First of all I would like to say we received this cloths washer at a discounted price to do a honest review on it, and I must say we are very happy with it even without the discount, If we needed to buy again without it we wood. We love this washer and all the settings make it so much easer to use, just pick your load type and set the dial and the washer adjust the temperature, the water level . it plays a little tune when its done, I can hear it from my train room and I know when to go put the clothes in the dryer. The ActiveWave agitator is fantastic. It also dose a test spin before starting to check for even loading so the spin cycle is Smoove running. it is quieter running then our old washer so I listen for the little tune at the end to know its done. It is just my wife and I so we use it to do three loads a week, the one setting I use the most is the Normal load setting. It sets the water level to extra high and the water temp. to Warm there is also a Heavy Duty cycle a Delicates, A Bedding and Waterproof, a Quick Wash, a Deep wash, a Rinse & Spin And a Self Clean Cycle that is great for cleaning without any cloths in it. The Water temp, and water level and Heavy, Normal and Light loads are also adjustable, if you want to do it your self without using the auto settings. Yes, I recommend this product

I was able to try this product at a discount in exchange for my honest review. I cannot say enough good things about this washer! It’s quiet, holds a lot of laundry, AND cleans great!! I have never had to rewash something since I got this. My 2 favorite features are the waterjet that allows you to hand wash items right in the washer vs having to wash it in the sink and hope it doesn’t drip too much. The other thing I like is the fact it determines how much water to use based on the weight of the load!! It has several settings and is very easy to use. I use the normal setting the most often, but I have used the bedding setting as well along with a few others once. All settings worked great and I especially liked that the bedding setting didn’t shake and make a lot of noise like my previous washer. It even has a separate compartment for your detergent, softener (or sanitizer) and the bleach! I absolutely love this washer and I highly recommend it to anyone who wants a great washer!