Customer Ratings & Reviews

I purchased this dishwasher in December of 2022 and enjoyed 10 months of dependable and quiet performance. However, after these months the upper spray arm broke. A plastic part that clips the arm onto the middle rack became stretched causing the arm to fall down into the dishwasher with every use. The Geek Squad installed a replacement arm that broke, again, in less than a day. I tried to use the one-year warranty with Samsung, but my dealings with Samsung have been a disaster. Today I spent 20 minutes on the phone with an agent to generate a repair ticket, but the links that the agent sent don't work. First, a page reported that my machine was out of warranty (I previously provided Samsung with a copy of the Best Buy receipt), then a page listed the wrong symptom and provided no way for me to explain or confirm the problem, and then the next page wanted me to pay $365 for service. I followed up with the agent who sent me another link that was no more helpful. I sent additional texts, but they have not been answered. Between the unsuccessful attempt by Best Buy's Geek Squad (with a repair person who was completely unfamiliar with this model) and the spectacular indifference or antipathy that Samsung has towards its customers, I very much regret this purchase. Do NOT buy this dishwasher (I think that the design of the spray arm is faulty) and be very wary of Samsung. If you think you ever will need product support, do NOT buy a Samsung product.

Defective piece. Stopped working 50 days in. Called Best Buy. They sent 3rd party installer for "diagnostic" and they claimed the original installer, another 3rd did a poor job so now its defective. Called Best Buy back, opened a case, got a run around and had to ultimately reach out to Samsung. Always but the best buy warranty, folks.

Great product at a great price! It has very nice features and very modern.

It just got installed last night, haven’t washed dishes in it yet but installer ran it to be sure it was running good, I didn’t know it was running, so very quiet and fabulous, I will be doing dishes tonight so we’ll see

Love this dishwasher!! had a few problems at first with it being damaged from warehouse but Best Buy made sure to take care of us!!

Quiet, very good! I was impressed by the recommendation by our salesperson and the installation. Period, the end!

Excellent smart dishwasher and reliable. I will highly recommend this product over and over again.

Installing was easy and it really is a quiet as they say. Best part is connectivity tells us on our devices when its done. Worth the purchase

Love my new dish washer washes dishes better than any dish washer i have used

Love it way better than my old one I had that I didn’t even use this one makes me actually want to use it and it’s Bluetooth which has its perks

This is my first dishwasher. It looked very pretty. Unfortunately after 17 months it started leaking from water wall motor. This repair seems too costly and it's probably better just to purchase a new dishwasher now.

This dishwasher is very quiet and does a great job cleaning dishes even within 60 minutes.

Love everything about this dishwasher. I returned a LG and replaced with this one. Better built than LG.

Overall an extremely quiet operating dishwasher, you'd never know it was operating. now for the negative I have to constantly rewash dishes I'm not too happy and wouldn't recommend

Purchased Aug 2022. 6 months in half the dishes were still dirty after a cycle. Tried multiple detergents, same issue. Unless the dishes were pretty much already clean, a load took 2 cycles to get everything clean. Buttons on the panel after the first month just always seemed like you had to really press to get them to register. Figured it was a minor annoyance. It's now Oct 2024 and the panel buttons quit working. Best Buy wants to charge $130 just to diagnose it. We also bought a Samsung wall oven at the same time that after a year doesn't hold temp. Also bought a Samsung fridge at the same time that started making grinding noises this summer. Seriously.... 2 years and they are all acting like they are 20yrs old. I love my Samsung phone, but I don't care if someone is giving away Samsung's highest end home appliances for free - I will NEVER have another one in my house. The cardboard boxes they came in has more longevity and reliability.

Sadly I have never experienced worse service. If I could give minus five stars I would not hesitate. There were 3 attempts to deliver and install this dishwasher. We were super patient and understanding with the whole process but there is a limit. First time the installation crew decided that there is a connection that Samsung requires them to put on that was reported to have a defect so they left with the dishwasher, never attempting the installation because they were afraid to be liable in case something would have happened in the future. And they insisted the dishwasher should be replaced. We scheduled a next appointment - only available 2 weeks later. The crew that came next was not aware of any issues the previous crew reported. So we don’t know if the appliance was really replaced. They attempted the installation but the unit never started always returning a bunch of error codes - the crew decided that this might have been due to the fact that the dishwasher was stored in the truck overnight and might have froze. They left saying that maybe it will start running again if it stays indoors for 30 min but if the error codes are still there the appliance maybe damaged. The error codes never disappeared despite our efforts to trouble shoot - switching the power off. We scheduled another replacement. Another week down the road. The team that was supposed to come and deliver never showed up but the Best Buy system would show as delivered. Dealing with customer service of Best Buy was a nightmare. I will spare details. Suggestion if you can buy elsewhere don’t hesitate don’t do it in Best Buy.

So far I love my new dishwasher everything clean adjustable racks lots of room very quiet

Beware buying this dishwasher. It has been just a year and I have had so many issues. It shows the LC error every month, After number of complaints the samsung maintenance team did come over, the problem was solved for kne month and then started again. Everytime it shows the LC error, I have to shut down the machine for 2 days before I can start. I am finally theoqing away this dishwasher for another dishwasher from Bosch. PLEASE DONT BUY

I really like the glasses rack lowering for larger items. And also the top rack for spatulas knives. Bottle nipples and so much more

Dishwasher was working great, until it didn't. Geek Squad came to look at it and said they were amazed it hadn't leaked sooner. When it did, it leaked through our floor underneath it, and and into our basement, luckily no damage there was done. Geek Squad stated the tub that holds the water while it is working was broken, and allowing water to escape, and the base of the unit was also cracked. Samsung told Best Buy to go ahead and replace it. When we went in to the store to set that up (as we were told to do by Best Buy) they told us this model was no longer being made and wasn't available. So they were sending us a new dishwasher one model down. The problem with that was that its white, and ours is slate blue. Best Buy and Samsung's answer; too bad, buy the new panel yourself ($150) AND pay the $160 installation fee. As "Total Tech Members" I would say we are not impressed at all, and wont be using Best Buy or Samsung again after this treatment. Now I have to choose one star for everything because its the only way these companies actually care